Jeff Belzer's Lakeville

Got in there on time, took about an hour, signed my paper work off I went work off I went More

I am writing this review specifically about the extremely poor service I received from the Jeff Belzer’s Service Department in Lakeville. Based on my experience, I would strongly recommend taking your vehicl poor service I received from the Jeff Belzer’s Service Department in Lakeville. Based on my experience, I would strongly recommend taking your vehicle somewhere else for service. I scheduled an appointment for two specific issues: my service airbag light had come on, and there was a squeaking noise coming from the rear of my truck. I was asked to drop the truck off at 8:00 a.m. so they could look at it during the day. I agreed, but made it very clear that I needed the truck back by 4:00 p.m. At 1:28 p.m., I called to check on the status. I was again assured that the truck would be ready for me to pick up by 4:00 p.m. When I arrived at 4:00 p.m., after they had my truck for eight hours, I discovered that they had not even looked at it. Nothing had been diagnosed, nothing had been repaired, and no one had contacted me to tell me they were not going to get to it. The most frustrating part came when they brought my truck around. The gentleman who drove it out warned me that the service airbag light was on and told me it was not safe to drive. That was literally one of the two reasons I had brought the truck to them that morning. So after leaving my truck with them all day, calling to confirm it would be ready, and being assured that it would be, I left with the exact same problems I arrived with, including a safety issue they never even inspected. This was an incredible waste of my time and showed a complete lack of communication and respect for a customer’s schedule. If they were too busy to look at my truck, they should never have scheduled the appointment or assured me that it would be ready by 4:00 p.m. I will not be returning to Jeff Belzer’s Service Department. I will be taking my truck to a service center that can actually honor its appointments, communicate with its customers, and address potentially serious safety concerns. More

The young gentleman that helped me this morning did a GREAT job. He got me out quickly!!!! GREAT job. He got me out quickly!!!! More

I have only been to the service desk twice so far. Everyone I have talked to has been great. Always helpful and making sure you are taken care of. Everyone I have talked to has been great. Always helpful and making sure you are taken care of. More

Limited fix on auto body. Back order forever. Drain trans filter and reboot a fix! Friendly Chev figured it out. Back order forever. Drain trans filter and reboot a fix! Friendly Chev figured it out. More

I worked 40 years in the automotive industry. Brian is a top notch service advisor. Brian is a top notch service advisor. More

This dealer always gets me in and out quickly. The advisors are always friendly, even when things are crazy busy. They're always professional. The advisors are always friendly, even when things are crazy busy. They're always professional. More

I was greeted right away with a smile and hand shake i felt right at home! felt right at home! More

Professional- Courteous- Informative I was good answers to all of my vehicle questions- Comfortable Customer Waiting Room to all of my vehicle questions- Comfortable Customer Waiting Room More

Adam did a great job getting an oil change and my tires rotated and my car washed.Good job!! rotated and my car washed.Good job!! More