Jeff Belzer's Lakeville
Lakeville, MN
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 5:30 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 147 service reviews
I am writing this review specifically about the extremely poor service I received from the Jeff Belzer’s Service Department in Lakeville. Based on my experience, I would strongly recommend taking your vehicl poor service I received from the Jeff Belzer’s Service Department in Lakeville. Based on my experience, I would strongly recommend taking your vehicle somewhere else for service. I scheduled an appointment for two specific issues: my service airbag light had come on, and there was a squeaking noise coming from the rear of my truck. I was asked to drop the truck off at 8:00 a.m. so they could look at it during the day. I agreed, but made it very clear that I needed the truck back by 4:00 p.m. At 1:28 p.m., I called to check on the status. I was again assured that the truck would be ready for me to pick up by 4:00 p.m. When I arrived at 4:00 p.m., after they had my truck for eight hours, I discovered that they had not even looked at it. Nothing had been diagnosed, nothing had been repaired, and no one had contacted me to tell me they were not going to get to it. The most frustrating part came when they brought my truck around. The gentleman who drove it out warned me that the service airbag light was on and told me it was not safe to drive. That was literally one of the two reasons I had brought the truck to them that morning. So after leaving my truck with them all day, calling to confirm it would be ready, and being assured that it would be, I left with the exact same problems I arrived with, including a safety issue they never even inspected. This was an incredible waste of my time and showed a complete lack of communication and respect for a customer’s schedule. If they were too busy to look at my truck, they should never have scheduled the appointment or assured me that it would be ready by 4:00 p.m. I will not be returning to Jeff Belzer’s Service Department. I will be taking my truck to a service center that can actually honor its appointments, communicate with its customers, and address potentially serious safety concerns. More
The young gentleman that helped me this morning did a GREAT job. He got me out quickly!!!! GREAT job. He got me out quickly!!!! More
I have only been to the service desk twice so far. Everyone I have talked to has been great. Always helpful and making sure you are taken care of. Everyone I have talked to has been great. Always helpful and making sure you are taken care of. More
I worked 40 years in the automotive industry. Brian is a top notch service advisor. Brian is a top notch service advisor. More
I was greeted right away with a smile and hand shake i felt right at home! felt right at home! More
Professional- Courteous- Informative I was good answers to all of my vehicle questions- Comfortable Customer Waiting Room to all of my vehicle questions- Comfortable Customer Waiting Room More
Evan, service writer, was not good. First, he suggested the wrong repair (the service techs told him they never would have done it the way Evan suggested). And secondly, Evan failed to First, he suggested the wrong repair (the service techs told him they never would have done it the way Evan suggested). And secondly, Evan failed to communicate with me (on Monday he told me the car would be done on Tuesday…on Friday afternoon I called to get an update, and no one could update me since Evan and the service tech had both left for the day). And third, he quoted me initially…and the next time he mentioned a price, he only told me that it would be $1500 less…but failed to mentioned that what he really meant, is he was honoring his original price when the repair would typically cost $1500 more than the original quote. More


















