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Jeff Belzer's Lakeville - Service Center
Lakeville, MN
132 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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132 Reviews of Jeff Belzer's Lakeville - Service Center
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March 13, 2019
Blair was totally committed to our satisfaction Blair Hansen and entire staff was committed to giving us the best new car purchase experience ever. We couldn't have been treated any better, from Cr Blair Hansen and entire staff was committed to giving us the best new car purchase experience ever. We couldn't have been treated any better, from Creed in the service dept. to Anthony in delivery. (not to mention Scott in accessories, Joe who looked at our trade and Casey in finance. Many thanks to all who made us feel so comfortable). More
by HDA
Employees Worked With
Anthony Kemper, Joe Carnevale, Ryan Stockman, Creed Medvec, Blair Hansen, Casey Kleis, Scott Haworth
February 25, 2019
Helpful sales consultant Our sales consultant Matt was helpful and patient with us while we were deciding which vehicle to purchase. Belzer has a large selection and it was ha Our sales consultant Matt was helpful and patient with us while we were deciding which vehicle to purchase. Belzer has a large selection and it was hard to make a choice! More
by SBWebb
Employees Worked With
Matt Peterson
February 13, 2019
Friendly and informative Jeff was good to work with. He was helpful and informative. He made us feel comfortable. Everyone else we dealt with was good as well. Jeff was good to work with. He was helpful and informative. He made us feel comfortable. Everyone else we dealt with was good as well. More
by Rjmcrandall
Employees Worked With
Michael Gittins, Tyler Grubb, Jeff Kunshier
February 06, 2019
recall notice Gave me a list of additional repairs needed but did not pressure me to get them done. Asked about detailing we purchased and no answer of how to get Gave me a list of additional repairs needed but did not pressure me to get them done. Asked about detailing we purchased and no answer of how to get that done and when. Please let me know this. More
by 123456789
Employees Worked With
Evan Miller
January 28, 2019
January 25th, 2019 I was extremely disappointed by the service department during my last visit to Jeff Belzer’s in Lakeville. I brought my 2016 Kia Sorento in for servic I was extremely disappointed by the service department during my last visit to Jeff Belzer’s in Lakeville. I brought my 2016 Kia Sorento in for service on Friday, January 25th, 2019. It was -7 degrees Fahrenheit that morning and who knows how cold it truly was after factoring in the windchill. After driving into their service bay for an 8:00am appointment I was initially greeted by a very nice service rep. This young man was courteous and professional. My Kia had 6 recalls that needed to be addressed during the appointment. Each recall was estimated to take an hour, so I was scheduled to get a loaner vehicle for the day. I work at a hospital in Minneapolis so I needed to leave the dealership no later than 8:30am to arrive on time for work. After the young man checked me in I was pushed over to a service rep named Ashlea that put me into a loaner car. After filling out the required paperwork she showed me to a 2019 Chevy Malibu and I was on my way to work. Keep in mind the weather was -7 degrees. I was almost out of Lakeville before noticing the gas tank was at less than a 1/8. Seriously less than 1/8! Who puts a customer in a car on a freezing cold day with less than an 1/8 of a tank of gas? This dealership does! The car was nearly on empty! It’s just plain dangerous to drive a vehicle nearly on empty in the winter. Especially when it’s 7 BELOW ZERO! I was so mad. I didn’t have time to stop for gas. I would’ve been late for work. I called the dealership to speak to Ashlea but only got her voicemail. I left her a message to call me back. I didn’t want to be held responsible if the gas line froze. I felt she needed to be told it wasn’t okay to put a customer in a car with an 1/8 of a tank of gas in the winter. Why isn’t common sense common? Ashlea didn’t call me back. Later that morning I called the dealership back to speak with the manager of the service department. I got his voicemail too. I left him a message and explained what happened. I didn’t get a phone call back from him either! Very unprofessional service manager. Not returning a customers phone call is rude and his lack of attention needs to be addressed. Making time for a angry customer who was treated poorly by being given a car with very little gas on a freezing cold day in January should have been a priority. I actually lease my Kia from Jeff Belzer’s and will be turning it in in less than 4 months. I was planning on leasing another vehicle from Jeff Belzer’s, but not now. I’ll be taking my business elsewhere. I’ll go back into this dealership for one more oil change on the Kia, but will not be returning for anything else. More
by Disappointed By Service Department
Employees Worked With
Ashlea (service rep) & whoever the service manager was on January 25, 2019
January 24, 2019
Courtesy vehicle I had a service appointment set up for more than a week and when I came in and the service guy told me that there's people waiting for courtesy vehicl I had a service appointment set up for more than a week and when I came in and the service guy told me that there's people waiting for courtesy vehicles and we do not have any available. that was at 9:30 a.m. it is now 2 p.m. and the same 4 courtesy vehicles have been sitting in the same exact spot with no update on my truck. I asked for an oil change on my $55,000 vehicle and they said we don't do that because it's not a Chevy. you have a car lot full of vehicles you should be able to pull a courtesy vehicle at any time and give it to your customers, absolutely ridiculous to make somebody wait 5 hours in the lounge. Who's going to pay me for the last day of work? More
by Eric
Employees Worked With
Vinesh Sirju
October 09, 2018
Every employee I've met has been outstanding I have seen great customer service at the dealership. From my initial purchase with Joby ... to meeting various people with questions, it has been a I have seen great customer service at the dealership. From my initial purchase with Joby ... to meeting various people with questions, it has been a great experience so far. More
by KWalsh
Employees Worked With
Jobie
September 27, 2018
Very unhappy The service employee was not very nice or helpful...he did not communicate very much with us. When we did call to talk to him he often did not answer The service employee was not very nice or helpful...he did not communicate very much with us. When we did call to talk to him he often did not answer or call us back. When we finally got in touch with him he had no answers for us..they had our truck for 9 FULL business days. They did offer a rental car but we use our truck for work and we needed to leave out of state. We lost a lot of money from our business because it took so long with our truck. When we 1st brought our truck in Evan told us it would be a few days..then them few days were up we got now answers. When I picked up the truck NO ONE helped me..I had no clue where to go or who to talk to I felt like I in a forgien country and no one could understand me. Very disappointed with Jeff Belzers. More
by Chevy2016
Employees Worked With
Evan
September 18, 2018
Worst service department!! I drove in at 7:30 am and was greeted by the advisor I let him know my AC was out on my 2017 traverse and it’s 90 degree day and was told they are a w I drove in at 7:30 am and was greeted by the advisor I let him know my AC was out on my 2017 traverse and it’s 90 degree day and was told they are a week out and they can’t help me!! I drove to Walser Buick gmc in Bloomington to service my Chevrolet and got in and out with a free rental and the vehicle was fixed in 5 hours!! How does this happen at a huge dealership south of the river. I’m extremely disappointed in Jeff velvet and will never do business with them. Walser Customer for life... shame on you belzer. More
by Mattc
Employees Worked With
Mike Shape, Creed Medvec, Vinesh Sirju, Evan Miller, Dale Doudrick, Beau Falkenberg
July 27, 2018
Certified pre-owned is a lie! GM is refusing to honor it’s “Certified Pre-owned” claim nor it’s 12-month 100,000 mile bumper-to-bumper warranty!! GM’s “CERTIFIED PRE-OWNED” GM is refusing to honor it’s “Certified Pre-owned” claim nor it’s 12-month 100,000 mile bumper-to-bumper warranty!! GM’s “CERTIFIED PRE-OWNED” IS MEANINGLESS!! When someone purchases a “Certified Pre-owned” vehicle from GM (in this case a very low mileage Silverado) it is reasonable to think it is in great condition...having been gone over and “certified.” NOPE!! The Silverado in question leaked water onto the floor during the first rainstorm after it was purchased. Having the implied reassurance that it was “certified” and with an extended bumper to bumper warranty as back-up, I took it to a Chevrolet dealer to have the factory-installed leaking windshield replaced. OOPS!! Not covered?! What?! After several calls, a case file opened and a GM technician telling me it was a factory defect - STILL DENIED REPLACEMENT!! So all of you out there with “Certified” pre-owned GM vehicles, know this: when you are told with great enthusiasm that the vehicle you are buying is “certified pre-owned” it really means NOTHING!! GM does not play fair and it uses very deceptive sales practices. They won’t tell you the windshield leaks. A factory defect will NOT be repaired. “Certified pre-owned” means NOTHING!! GM BUYERS BEWARE!!! More
by Ken H
Employees Worked With
Jeff Shadrick
