Jeff D'Ambrosio Auto Group

Sloppy with paperwork and covering their end I just traded in my leased 2014 F-150 to lease a 2017 Jeep Wrangler. My sales person was Milton Kenner. All around nice guy, worked with me on getting I just traded in my leased 2014 F-150 to lease a 2017 Jeep Wrangler. My sales person was Milton Kenner. All around nice guy, worked with me on getting close to the numbers I was looking for. Made the deal, however, when it came to paperwork some paperwork was forgotten which didn't seal the deal. I had to return (1 hour drive) Monday to finish the paperwork. This was not the only problem with this deal. Jeff D'ambrosio did not reach out to Ford credit or the dealer to tell them my truck was traded in, only asked for the payoff. I was told they would cover their end on contacting Ford about this deal so my former payment of $415/ month would be stopped from being taken out after I had already traded the truck in. Here we are 6 days after the trade in and my Payment for the Ford is being taken out of my account because Ford had no idea. This issue is still not taken care of. When it comes to selection this is the dealership to go to, but selection is about all. Wanted a quick, easy, enjoyable visit and trade and have not experienced any of that. This is a very stressful situation and not what I would want any other to have to go through. Very disappointed with this. More

Absolutely a pleasure! Very helpful!!! I just bought a new Jeep Cherokee Limited from Jeff D'Ambrosio. This is my second car that I bought from this dealership. The reason I returned is tha I just bought a new Jeep Cherokee Limited from Jeff D'Ambrosio. This is my second car that I bought from this dealership. The reason I returned is that my first experience was so wonderful and I felt comfortable working with them. Nick Capparelli and Paul Fiedler did everything to help me get in the car that I truly wanted. Their patience and understanding we're beyond accommodating. Once Paul got the financing through and I secured the car I then worked with Jason Bufke on all the paperwork and warranty. I must say that my entire experience was amazing and all three gentlemen have wonderful customer service skills! Thank you Nick, Paul and Jason! I love my new car. Jeff you have a loyal customer once again! Caroline DeBottis More

What an Excellent Experience I came to this dealer to test drive a Jeep Wrangler and they treated us like family. I've been to couple of dealers for different type of cars, and I' I came to this dealer to test drive a Jeep Wrangler and they treated us like family. I've been to couple of dealers for different type of cars, and I've seen my fair share of horrible customer service at some dealers. But this felt like I was right at home. Upon test driving the Jeep, I was happy with it but I will wait the debut of 2018 model to see if it's something worth waiting for. But when I am ready to buy, Dan will be my first choice to contact! More

They sell cars with undisclosed defects! Buyers Beware! I purchased a 2014 Jeep Grand Cherokee SRT8 from this dealership. I live in Chicago, and this dealership is in PA. I spoke with a sa Buyers Beware! I purchased a 2014 Jeep Grand Cherokee SRT8 from this dealership. I live in Chicago, and this dealership is in PA. I spoke with a salesman their who put me in contact with one of the dealerships employees, because it was the employees personal car. That the dealership was selling for him. I spoke with the employee at least 2 dozen times and hundreds of text messages back and forth. He knew I lived 12 hrs. away and planned on having the car shipped to me. I wanted to be 100% positive about the condition of the car. I asked him numerous times if there were any mechanical issues or dents, dings, scratches etc on the paint. He reassured me that the car was perfect. He told me there wasn't a single scratch/ding on the car. I asked him if the car had ever been in an accident or had any paint work. He did tell me that there was a minor fender bender on the front left side and send me pictures of the damage and pictures after it was repaired. I was okay with that. He promised me there was nothing else done on the car, it is absolutely perfect. I ended up buying the car. I had it shipped to me. When I finally received the car, I saw that the entire front end had rock chips all over, they were some scratches on the back bumper, there is a piece of paint missing on the rear hatch. I wasn't happy, but I didn't say anything and didn't plan on doing anything about it. I figured that it's a used car and I can't expect it to be perfect. A few days later I washed the car and noticed a huge piece of paint that flaked off on the drivers side rear door. I immediately brought it to a body shop. I was in shock with what they told showed and told me. The front end of the car had been repainted of at one point, which I know about, but the bad paint was the drivers side rear door, rear outer panel was just recently repainted. The body shop has said that this was most likely a parking lot paint job-they didn't remove anything, they didn't even sand the old paint down. They just sprayed it. There is over spray all over the truck, all over the trim pieces, taillights, door handles , etc. Since they didn't prep the car for the paint job, know all that paint is just flacking off. They told me that a few car washes or bad rain storms all of the paint will peel off. I couldn't believe my ears. This beautiful car that I spend so much on, and almost half the car has to be repainted know. Aside from that they have to wet sand and buff the entire car to remove all the overspray. I was quoted $1,900.00 to do the repairs. Plus an additional $600.00 to repaint the front bumper, and tailgate from all the rock chips. So know this supposedly perfect car needs $2,500.00 in repairs. Once I found this out I called the guy I bought the car from, he told me sorry but its AS IS, and then hung up the phone on me. I tried calling numerous times and know he won't even answer the phone. I told him I was going to make a claim with the BBB and write a review about the dealership. He said, So what you gotten to do? I even tried calling the general manager of the dealership multiple times and didn't even get a call back. To top it off, he told me that all service has been done on the car. I need new brakes and I have had the car for less than one month. So overall,Please Buyers be very careful, about who you choose to do business with. More

Amazing Experience Pricing exactly as advertised, and the staff are easy to work with. David helped me find choices over email, and when I arrived, Bob showed me only wh Pricing exactly as advertised, and the staff are easy to work with. David helped me find choices over email, and when I arrived, Bob showed me only what I wanted to see, and I drove away the same day in what I wanted! More

Review of Jeff D'ambrosio dealer Great Dealer, very friendly, Was greeted by owner and owners son. Great Salesman Bob Whelan, very laid back not pushy like other salesman i have met. Great Dealer, very friendly, Was greeted by owner and owners son. Great Salesman Bob Whelan, very laid back not pushy like other salesman i have met. More

great experience as always knew what vehicle i wanted and dave baldwin found the jeep for me,he had to get jeep from another dealer was very quick in getting it and d as always knew what vehicle i wanted and dave baldwin found the jeep for me,he had to get jeep from another dealer was very quick in getting it and delivering it thanks dave More

Friendly Sales Staff and Outstanding Customer Service Our Sales Consultant Ismael Ramos was extremely friendly, helpful, and knowledgeable of the vehicle's we looked at. He was attentive to our needs with Our Sales Consultant Ismael Ramos was extremely friendly, helpful, and knowledgeable of the vehicle's we looked at. He was attentive to our needs without being overly aggressive in his approach. This is our second new car purchase from Jeff D'Ambrosio in the past 14 months, we have and will continue to gladly recommend the entire Jeff D'Ambrosio Auto Group, and now Ismael as well, to our friends and relatives. We came originally to look at a used 2011 Mazda 2 and wound up purchasing a new 2017 Mitsubishi Mirage, they were outstanding in understanding our desires and motivations! We rate them 5 of 5, an Outstanding Dealership! More

Great salesman I had the pleasure of dealing with Jordan White. He was very personable and great to work with. Jordan didn't sugar coat things and laid my options ou I had the pleasure of dealing with Jordan White. He was very personable and great to work with. Jordan didn't sugar coat things and laid my options out there as far as what I could and couldn't afford. I'll definitely be going back to him when it's time to trade. He greeted me when I walked in without bombarding me. He was extremely patient while I debated on my purchase. Just a great guy. More

Purchased a used pickup truck We were looking for a good used Dodge pickup truck for one of my sons. We dealt with Ted Rubino who I have purchased some new work trucks. Very h We were looking for a good used Dodge pickup truck for one of my sons. We dealt with Ted Rubino who I have purchased some new work trucks. Very helpful, fair and responsive. Always an easy process buying a new or used truck with Ted. While we were signing the papers Jeff D'Ambrosio came out to talk with us to make sure all was good and thank us for our business. Overall great experience with a first class dealership. We will be back. More