I have bought my last 8 cars at Jeff's. Sales is not the issue - it is the Service Department. I don't have enough space to write about how incredibly awful the Service Department is in Downingtown. EVERY SINGLE time we go there, we have an issue. When we can, I take my Jeeps to Frazier to be serviced; I can't speak highly enough about Mike and Tony in Frazier (please don't confuse the Tony in Frazier with the Tony in Downingtown -- definitely 2 different people!!). Most recently, we had our Jeep Liberty inspected in Downingtown. They failed the Jeep, stating the RF Caliper was leaking and the Belt needed to be changed. We just bought the Jeep in Frazier in May. Downingtown said they had to fail the inspection (we had to PAY for the inspection, get it fixed in Frazier and then PAY for another inspection). SERIOUSLY??!! We called Mike in Frazier and he said to just pay for the inspection, bring it to them, they'd fix the Caliper and do the new inspection at no cost. Why couldn't Downingtown just take care of it and settle their books with Frazier? Why couldn't Downingtown shuttle it over to Frazier if it HAD to go to Frazier? Why couldn't Downingtown do SOMETHING helpful? On another note, Frazier said there was nothing wrong with the belt - we didn't need a new belt. When we called Downingtown to ask what exactly the problem was, we were told, "We don't remember and there are no notes". (It was literally one day later and no one could remember? Fishy.) Unfortunately, with having a Jeep, there are some things I have to do at Downingtown. I would much rather work with Mike and Tony at Frazier. They are stand-up, honest, helpful and guys with integrity. They always do good work and put the customer first; I can't say the same for Downingtown. Jeff would be very upset about this.