Jeff D'Ambrosio Auto Group - Service Center

Best Customer Service We have purchased three vehicles through this dealership. We always get our vehicles serviced here. They always treat us like royalty. There is not We have purchased three vehicles through this dealership. We always get our vehicles serviced here. They always treat us like royalty. There is nothing these folks won't do to make sure we are happy and we have everything we need. I wish every business had a staff as kind, as attentive and as authentic as the folks here, in every aspect of the dealership. The staff in the service department are worth their weight in gold. I wish the staff in every other business I need to use (supermarket, department store, salon, dry cleaner, day care) were even half as kind, as professional, as happy as as helpful. More

Be warned! Do not go to the service department! They are not helpful! I have been 3 times for the same issue and now they are claiming it is out of warranty. Do not go to the service department! They are not helpful! I have been 3 times for the same issue and now they are claiming it is out of warranty. I went for the firsr time with rhis issue in 2015! The manager was rude, abrasive and adversarial. Do yourself a favor and stay away! More

The Best Dealership on Planet Earth Our Family has purchased six new Jeep's from the Jeff D'Ambrosio Auto Group in Downingtown.It has been a great experience, courtesy,patience,BEST PRIC Our Family has purchased six new Jeep's from the Jeff D'Ambrosio Auto Group in Downingtown.It has been a great experience, courtesy,patience,BEST PRICE AROUND. HE WILL "BEAT" ANY PRICE Ask about the Chrysler Corporation Maximum Care Limited Lifetime Warranty that Covers over 5,000 items with $0.00, $50.00 and $100.00 Deductables available. If your buying for the long Term this Warranty is a NO BRAINER,check it out!!! Jeff (The Owner) treats you likeFamily More

Financial Services pleasant and thorough I really appreciated the Financial Services when it came to signing off my car to me. It wasn't a headache like most places. They made the paperwork l I really appreciated the Financial Services when it came to signing off my car to me. It wasn't a headache like most places. They made the paperwork look easy. Chris Donze was the business manager and financial advisor to me and he was very thorough with all the questions I asked. Chris and Reed Jacques stayed late when they could have been home just so I could get my car that night. I really appreciate all the time Jeff D' Ambrosia dealership spent with me and all the things they did for me. I had my little girl with me, so it wasn't the most exciting thing for her to be entertained by... but everyone in the dealership went out of their way to make her feel extra special, whether it was a balloon or a high five. Thank you for treating us like "family" rather than just a customer. More

$1000 FOR A GPS THAT DOES NOT WORK I bought a VW jetta with navigation which cost an extra $800.00. It was outdated when purchased. I spoke with the service department who told me the I bought a VW jetta with navigation which cost an extra $800.00. It was outdated when purchased. I spoke with the service department who told me they could install an update. When I decided to bring the car in for the update, I was told that I needed to order it from HERE and install it myself even though the car was still under warranty. They should have been honest from the beginning. It was a waste of my time and also misleading. Do not make promises to customers that you do not intend to keep. This is the second time I brought the car in for a problem and the second time they did not want to correct the problem. The last time it was the seat belt alarm staying on. I was told that it was because my purse was on the passenger seat. That was also misinformation. I had to argue to get that repaired. More

Repair specialists are professional and experienced. Need to improve keeping the customer informed as to the progress of the repairs. Reception area especially clean, well lit, current magazines and frie Need to improve keeping the customer informed as to the progress of the repairs. Reception area especially clean, well lit, current magazines and friendly receptionist More

Bruce Smoyer Bruce Moyer in Sales has always been helpful in all aspects of the job. From sales to helping me with a service issue. Bruce is a great asset to your Bruce Moyer in Sales has always been helpful in all aspects of the job. From sales to helping me with a service issue. Bruce is a great asset to your company and other should follow his steps. More

Outstanding experience Peps made the car buying experience a pleasure. My wife and I have purchased several vehicles from this dealership and they never disappoint. I had Peps made the car buying experience a pleasure. My wife and I have purchased several vehicles from this dealership and they never disappoint. I had originally come in for service for my 2011 Chrysler 200, but decided to go with a new car instead. More

Service Dept. technically very competent -Fair and honest. Jim Catania, Jon Hery, Bob Jones and technicians: all technically very competent, fair and honest to deal with. They listen to the service customer's Jim Catania, Jon Hery, Bob Jones and technicians: all technically very competent, fair and honest to deal with. They listen to the service customer's concerns while providing explanations and advice, so the customer knows what's going on. Been using D'Ambrosio Jeep Service Dept. for 16 years - not one problem, ever. More

Service department beyond helpful Appreciate the time and concern put into trying to service our challenging to diagnose van. We felt that everyone who looked at it in the service dep Appreciate the time and concern put into trying to service our challenging to diagnose van. We felt that everyone who looked at it in the service department was as frustrated as we were and honestly cared about making the entire situation better for us. Bob especially was patient with explaining things and dealing with the manufacturer - would absolutely buy our next vehicle from them. More