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Jeff D'Ambrosio Auto Group

Downingtown, PA

4.5
2,524 Reviews

1221 East Lancaster Avenue

Downingtown, PA

19335

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2,524 Reviews of Jeff D'Ambrosio Auto Group

August 19, 2024

If I could select zero stars that'd be indicative of my experience. Run don't walk More

by dana.dewolf927
Recommend Dealer
No
Employees Worked With
Too many
May 04, 2024

Mitch in the service department was very helpful and pleasant. Sarah was customer service oriented. More

by DR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch
February 08, 2024

Dave Baldwin has been my salesman for most of my adult life. He is a hard working, no nonsense salesman. He is helpful, professional and honest. He alone is a big part of my decision to continually return More

by mackman928
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Baldwin
Feb 09, 2024 -

Jeff D'Ambrosio Auto Group responded

Thank you for your loyalty and trust in us over the years. We appreciate your kind words and look forward to serving you for many more years to come!

December 23, 2023

Just bought my daughter a car and our salesman Richy Schepps was amazing. He was extremely helpful and respectful! More

by mrsharky1311
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richy Schepps
August 12, 2023

Very Professional and courteous. Staff takes the time to break down and review all the pieces of service so you know what you will pay for ahead of time, and they review any changes More

by titosjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew McMichael (Volkswagen Service), Eddie Torres (Jeep Sales), Joe DAmbrosio
Aug 13, 2023 -

Jeff D'Ambrosio Auto Group responded

Hi, thank you for the high star rating! We are always more than happy to assist you if anything else comes up. Take care!

July 20, 2023

Let’s face it, buying a car from a large dealership is never anyone’s idea of a fun activity, and I had heard a lot of mixed reviews about the Jeff D’Ambrosio Auto Group, but my wife spotted a used Jeep G More

by mjs.lps
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dean Sargent
Jul 20, 2023 -

Jeff D'Ambrosio Auto Group responded

Hi, thank you for the high star rating! We are always more than happy to assist you if anything else comes up. Take care!

July 11, 2023

Buyer beware! Worst experience ever buying a Jeep from this dealership. From the first moment to the last moment, we were lied to, baited and switched, told to lea More

by GeorgeD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joe DAmbrosio
Jul 12, 2023 -

Jeff D'Ambrosio Auto Group responded

We are sorry to hear this. Despite misunderstandings that may arise, we would still love the opportunity to earn your business and your trust. Please contact our Store Manager at Jeff D' Ambrosio.

Jul 12, 2023 -

GeorgeD responded

Thanks Jeff. We purchased the car from you all but I have a friend reaching out to Christian to discuss. Between Joe your brother who claimed he is the owner and the paperwork preparer who took almost 3 hours to print out our simple deal knowing we had 5 hours to drive home telling me when I went over to his office and never set foot in and he told me to “Get Out!” He never asked how he could help. You really need to pull your Jeff guarantee down. I asked for your contact information and was told you do not talk to customers and that Joe is 100% in charge… his words. Grab my number from the deal and I will give you enough texts, and back up information that you will do at least two terminations. But when your brother denied knowing about the advantage Purchase Program that I was promised that from corporate, I knew that here is another little man who will lie cheat and steal for a dollar. I bet he is snug in his bed and the men are still up working. I would like to speak with you. Bob Buffin was the only bright spot. I have already reached out to Scott Blum and Larry Alford III and relayed all of this. One of my roommates from Harvard just retired as the COO of Nissan where Christian came from before Jeep. I also own enough Stellantis Stock that I am invited to attend the shareholders meeting and breakfast. I warned Joe that you never know who you are talking to. This is not about the money, I can heat my house with that for a long time in the fireplace, it’s about being lied right to my face that I will not accept. If you want to tear up the deal and give me what I was promised, we will part as friends. Thank you Jeff.

Jul 12, 2023 -

GeorgeD responded

Jeff, I sent you my phone number via LinkedIn. Thank you!

Jul 12, 2023 -

GeorgeD responded

Jeff…. Can you believe your brother just had AJ call me to pick another argument? Ask AJ. He will tell you exactly what lil Joe just said… I extended an olive branch and this was his response.

Jul 13, 2023 -

GeorgeD responded

Well, it must run in the family... I have left Jeff my phone number and several messages and they all have gone unanswered. Catch them in a bunch of lies and they don't have the guts to face the music. Instead they would rather say that your aggressive or they simply ignore you. Well Jeff. your IT people should have bought the domains for Jeff D'Abrosio that were available, both positive and negative. When you treat people bad and don't even have the common courtesy to return a phone call these types of things happen. It would be really bad for business if websites like, jeffdambrosiocarssuck.com, jeffdambrosiodealershipslie.com, jeffdambrosioguaranteeeuisworthless.com pop up in the searches for your dealerships. I am sure that your GM of the dealership Lil Joe, has thought about all of these things since he is the owner and the brains of the operation. His words..... I hope no one already owns them... My offer still stands and I have extended to you the olive branch at least four times now. Tomorrow is billboard day.... I hope you have agreements with those companies that prevent advertising that is adverse t your dealerships. A simple call and an apology from Lil Joe will stop all of this. I will stay after this every day.

July 05, 2023

I worked with Erik Baron and he was phenomenal. He listened to all my needs and was very attentive. He made the car purchasing process super easy and enjoyable. I highly recommend working with Erik More

by alison.m.riccio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erik Baron
Jul 06, 2023 -

Jeff D'Ambrosio Auto Group responded

Hi Alison, thank you for the high star rating! We are always more than happy to assist you if anything else comes up. Take care!

June 10, 2023

Very nice employees, they gave great service in the customer lounge. Overall, one of the best experiences I’ve ever had. More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Trisvan
Jun 12, 2023 -

Jeff D'Ambrosio Auto Group responded

Hi, thank you for the high star rating! We are always more than happy to assist you if anything else comes up. Take care!

May 08, 2023

Jason Garrison, my Service Advisor, did an excellent job from beginning to end! The waiting area was clean and comfortable and furnished with an TV and bathroom nearby. The receptionist was not only friendl More

by modede3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Garrison and Receptionist
May 10, 2023 -

Jeff D'Ambrosio Auto Group responded

Hi, thank you for the high star rating! We are always more than happy to assist you if anything else comes up. Take care!

May 25, 2023 -

modede3 responded

I appreciate your responding to the review of my appointment at your dealership. Since then the problem “that was fixed” has recurred. I will be making another appointment to have the same issue resolved.

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