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Jeff D'Ambrosio Auto Group - Service Center
Downingtown, PA
104 Reviews
104 Reviews of Jeff D'Ambrosio Auto Group - Service Center
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April 08, 2016
Felt Valued Neil Pufko was a pleasure to work with. He was very receptive to emails and my phone calls; returning each with a call and a follow up email. I really Neil Pufko was a pleasure to work with. He was very receptive to emails and my phone calls; returning each with a call and a follow up email. I really appreciate that! He answered all of my questions, and went out of his way to make sure I was comfortable. I got the Glasscoat applied to our new Wrangler. And, its not cheap... I mentioned dog hair being a concern to the pre-detailing the dealership would be responsible for. I got a rental car. He called me AND emailed me that it would take an extra day. Which I had NO problem with, because he knew it was important to me. Needless to say, it was pristine when I got it! Brand new looking! Very happy. More
by this_guy_247
Employees Worked With
Neil Pufko
February 26, 2016
Fantastic service They were professional and communicated every step of the way. Good pricing with quality work is hard to find these days, but I have found it here. They were professional and communicated every step of the way. Good pricing with quality work is hard to find these days, but I have found it here. I have already brought my wife's Durango in for service! Also, great waiting area! A+ More
by jcon009
Employees Worked With
Service
February 03, 2016
service visit. Engine Light came on,called dealership spoke with Jeff in service told him my situation was able to bring car in that day(10AM) . Had car fixed by nex Engine Light came on,called dealership spoke with Jeff in service told him my situation was able to bring car in that day(10AM) . Had car fixed by next day as promised. Service could not of been better.Jeff in service is a asset to your company, I would like to thank the mechanicwho ever it was for doing a great job on my Jeep running great. More
by farmer82
Employees Worked With
Jeff Ciardi
January 29, 2016
Poor Service/Pricing I received an email for $9.95 night owl oil change. Tried to make an appointment as per the link. The only appointments showing were for 2:30 pm or ea I received an email for $9.95 night owl oil change. Tried to make an appointment as per the link. The only appointments showing were for 2:30 pm or earlier. So I made the appointment and Justin from service contacted me saying that special was not available. I explained the situation and he made an appointment for me. I showed up for the appointment and waited for the service to be performed with my kids. The service writer came to me and recommended an air filter which I declined. After being told the vehicle was finished and ready I went to the cashier and was told it was $32 I told them it was supposed to be the $9.95 night owl special to which the service manager walking by ask if I had told the to the service writer. I said yes and that it should have been on the appointment as well. They agreed to fix it. They came back about five minutes later and said the bill was $17. I said that was still not right, To which the manager walking by said well the $9.95 was for 5 quarts and mine must take 6 so that and the $2.50 disposal fee made the $17. I paid the bill and was finally able to see a copy. In addition to the $2.50 disposal fee that was not mentioned in the ad. (To which the dealer resells the used oil , so I am not sure why I am being charged for disposal) They also charged $1.50 for washed fluid which I did not ask for as I use premium rain-x winter blend fluid. However the total $17.17 - $9.95 and tax of .97 is $6.25 difference take off the $1.50 for the washer fluid and $2.50 for the disposal fee and I was still overcharged $2.25. If they had treated me like a valued customer and taken a minute to look at the bill they would have noticed their mistake. More
by waggs88
Employees Worked With
Terry Peay, Justin, Service Manager,
January 28, 2016
Before the Storem Stopped in (without appointment) on 1/22/16 - before the storm, because my brake light kept coming on. Discovered I needed brakes not just fluid. Stopped in (without appointment) on 1/22/16 - before the storm, because my brake light kept coming on. Discovered I needed brakes not just fluid. More
by Crysler Town & Country
Employees Worked With
Vincent Stawley
January 16, 2016
Just an oil change - but got such service! This is by far the best dealership I have encountered since I came over here in 1992! The level of service is just phenomenal! Terry carefully explain This is by far the best dealership I have encountered since I came over here in 1992! The level of service is just phenomenal! Terry carefully explained the tire rotation process to me. More
by Domappleton
Employees Worked With
Terry & Samantha
January 15, 2016
Great experience, every time! I bought my Wrangler here two years ago and I continue to come back for service. I came in today because I hit my bumper and it was bent back. I tol I bought my Wrangler here two years ago and I continue to come back for service. I came in today because I hit my bumper and it was bent back. I told them I didn't want to replace it right now but just wanted it to look not bent lol. It only took about 30 minutes to fix and it looked perfect. Thank you Vince! More
by RRCDLee
Employees Worked With
Vince- Not sure of Last Name. I bought the vehicle from Eric., Eric Huggins
January 07, 2016
Great Service Jeff C. in service is wonderful.. Prior to Christmas i had a problem with my locking mechanism on my cargo door, Amanda and Jeff were able to schedule Jeff C. in service is wonderful.. Prior to Christmas i had a problem with my locking mechanism on my cargo door, Amanda and Jeff were able to schedule an appt the same day- Went back this past week to get my brakes done and Jeff once again was there to greet me, called when my car was done and had everything ready when i went to pick my car up. He went as far as brining my car to the door since it was cold outside... outstanding customer service!!! More
by BV
Employees Worked With
Jeff Ciardi ( spelling?)
January 04, 2016
Very satisfied, as always. We were very satisfied. We used express service for oil change and winterizing. Staff are always pleasant and friendly. We've been coming for 2 1/2 ye We were very satisfied. We used express service for oil change and winterizing. Staff are always pleasant and friendly. We've been coming for 2 1/2 years and will continue to do so. Always ver accommodating and a pleasure to do business with. More
by AmyLynn
Employees Worked With
Don't know who serviced our car, but everyone we dealt with was great.
January 03, 2016
Service at Mitsubishi My car was brought in for a clutch job, simple right? When the manufacture of the clutch started to be difficult Brian Iovino stepped in to do all tha My car was brought in for a clutch job, simple right? When the manufacture of the clutch started to be difficult Brian Iovino stepped in to do all that he could to help out l. He send numerous phone called and emails to me and the manufacture to make things right. He also called me to keep me informed of how the job was going. Even with all the road blocks the job was still done in time. Thank you to Brian and Kyle for making it possible! More
by Jrs51
Employees Worked With
Brian Iovino
