Jeff Haas Mazda - Service Center

Even though I did not purchase my vehicle at Jeff Haas Mazda my former dealership went out of business & I have been dealing with Jeff Haas Mazda's service department ever since. Todd Troublefield has Mazda my former dealership went out of business & I have been dealing with Jeff Haas Mazda's service department ever since. Todd Troublefield has been my service manager & has always treated me & my vehicle with the deepest respect. More

I came into Jeff Haas Mazda for a routine oil change on my Mazda Rx-8. I dealt with service advisor, Todd Troublefield. I pulled up under their awning and was promptly greeted at my car by Mr. Troublefie my Mazda Rx-8. I dealt with service advisor, Todd Troublefield. I pulled up under their awning and was promptly greeted at my car by Mr. Troublefield. He was very polite and asked me how my morning was going. I had previously called to make this appointment. He told me my oil change would be about 40 minutes and to please have a seat in the waiting area. The waiting area had coffee and water available, as well as some very comfortable chairs and a tv to watch. After 10 minutes or so, Mr. Troublefield came back to let me know my car's air filter needed to be replaced, that it hadn't been replaced in almost 40,000 miles. He gave me the price to see if I wanted to buy a new air filter or not; I did. Shortly after this, he came back to tell me my car was almost ready and asked if I wanted the complimentary car wash as well. He then walked me to the service desk to go over the final pricing and the full inspection on my car to let me know how my tires, battery, and other components were wearing. Jeff Haas Mazda has a rewards point system now, where you can accrue points based on what you spend at each service. He asked if I'd like to use some the points I had accrued; I told him I'd like to wait until I have more points, perhaps using the points towards new tires. The price for an oil change and new air filter was relatively cheap. Mr Troublefield was a great service advisor: very knowledgeable, friendly, always had a smile, and even made a few jokes since it was early in the morning. He let me know my car was in good shape and also a few things to watch for in the coming months. I'd highly recommend Jeff Haas Mazda, especially service advisor, Todd Troublefield. I've been coming to this dealership for the past 5 years, about once a month or so for routine oil changes; I drive a lot. They've always been such great help and make me feel welcomed when I'm there. The technicians do great work, I've never had an issue with their workmanship and it's always right the first time. More

I have been going to Jeff Haas Mazda for 27 years. The service department is top-notch! They give me a ride to work and pick me up when my car is ready. The car is always fixed to my satisfaction and the service department is top-notch! They give me a ride to work and pick me up when my car is ready. The car is always fixed to my satisfaction and the service representative stays in contact with me throughout the process so there are no surprises. There are never any unexpected charges. They do what they say they are going to do. I will always buy my car from Jeff Haas Mazda. More

I rate all aspects of the service department at Jeff Haas as GREAT except for price because I suspect I might find cheaper service at a non-dealer location. But I wouldn't trade the potential (assumed) cost as GREAT except for price because I suspect I might find cheaper service at a non-dealer location. But I wouldn't trade the potential (assumed) cost savings for the terrific service I have received from Carlos Guzman over the last 15 years. He reports on the repair along each stage of the process. I have owned or leased 9 Mazda vehicles in my lifetime and have purchased 6 from Jeff Haas directly due to the level of service I have received from Carlos over the years. More

My service advisor is Alan Hempel. I have been dealing with Alan since my first Mazda purchase at Jeff Haas. Now my current vehicle 2007 CX7 (that I purchased at Jeff Haas hasn't been serviced anywhere e with Alan since my first Mazda purchase at Jeff Haas. Now my current vehicle 2007 CX7 (that I purchased at Jeff Haas hasn't been serviced anywhere else. You can't get a more HONEST person or dealership! REALLY More

The car buying experience was very good, but the service department has been very incompetent at fixing anything on our Mazda CX-9. This will definitely be the last car we purchase from this dealership, wh department has been very incompetent at fixing anything on our Mazda CX-9. This will definitely be the last car we purchase from this dealership, which is sad because the sales and finance process was very good. However, service after the sale is far more important and their service department has shown to be far from experts on working on Mazda vehicles. We'll take our vehicle to another Mazda dealership and get the issue resolved as two attempts haven't worked at Jeff Haas Mazda. Update: My wife went to Joe Myers Mazda and in less than hour, my wife spent 2.5 hours at Jeff Hass, they figured out the two problems and the parts are being ordered and ready for install the next day. Jeff Hass told us that we needed to go to radio shop to get the radio fixed, although it is the original radio from Mazda. Joe Meyers said it needs a new media port. The other problem was the drivers side door is sticking, Jeff Hass said it is what it is twice. Joe Meyers is ordering a new part for the door. So for me, the proof is that there is a total lack of competence in the service department at Jeff Hass. More

Let me start by stating that our issue was never resolved. We have taken the vehicle to the dealership approximately 8 times since this summer over my audio system. The first time we were told the resolved. We have taken the vehicle to the dealership approximately 8 times since this summer over my audio system. The first time we were told the radio had coins therefore needed to order a new one. That was followed by a so called "defective" radio. Which leads us to a third time having to take the vehicle in which that visit lead to more questions than answers, we were simply told they had no idea what the problem was and I needed to return the vehicle at a later date. Keep in mind all these times we have not been offered a loaner. We take the vehicle back yet again and were told just to leave it there til the following day. This went on and on. Finally my radio worked (hooray), this time we were told all the speakers were bad. Unfortunately that only lasted 2 weeks, upon going over some radio tracks the radio again shut down. Once again took the vehicle back to the dealership (over 30 miles away from home) and were told to leave it there (again no loaner). Outcome, supposedly coins is the problem again. Needless to say I could have solved the problem at a small shop down the street from my house ages ago for less money. It is ridiculous this vehicle is 2 yrs old, never again will we go to Jeff Haas Mazda, much less recommend their service to ANYBODY. More

I used to live in Bryan-College Station and the service team there for Mazda was HORRIBLE...I could go on and on with horror stories with that Mazda dealership & their service team so word to the wise, don team there for Mazda was HORRIBLE...I could go on and on with horror stories with that Mazda dealership & their service team so word to the wise, don't go!!! Since moving to Houston, I've dealt with Jeff Haas Mazda, 4 or 5 times. So far, I've been blown away by their service until today. Carlos has always been a help. He's nice and seems to know what he's talking about. Today I went in for an oil change and tire rotation with coupons. I ended up having to replace my battery and windshield wipers. All of this was a total of $317. I was supposed to get a free carwash with one of my coupons, which I did, but it was a HORRIBLE job. Not to mention they didnt even vaccum or wipe off my interior. Normally when I just come in for an oil change, it's done regardless and it's done nice...vaccum & interior done. It just hit me wrong today cause I spent well over $300...the least they could have done was do a nice job on my car wash. Only complaint I have on Carlos is that he didn't inspect the car before he told me it was ready. It's always a pain when it's time to pay...especially when it's more than what you were expecting to pay. But when you see your car and it looks and feels nice, it all makes up for it. I walked my car and saw how horrible of a job the car wash was and when I opened the car, I was so annoyed that they didn't even clean the inside...I left not happy. I'm really hoping the next time I go, the overall experince is better. If not, I have no problem going to another Mazda dealership. Bottom line is, you want your customers to leave happy. More

I have been having my car (2007 Mazdaspeed6) serviced by Jeff Haas since January of 2008 with CARLOS GUZMAN as my service advisor. In all these years I have never written a review regarding the excellent Jeff Haas since January of 2008 with CARLOS GUZMAN as my service advisor. In all these years I have never written a review regarding the excellent services I received from Carlos. Carlos has given me the utmost and best customer service from the beginning. He listens, answers all my questions, updates the progress of repair/maintenance, explains in detail any issues my car has and any additional cost I may be charged over the normal charges or outside the warranty. My car has had an alignment problem since I drove it out of the dealership. Each time my car was serviced the alignment was checked and the results always showed no issues. My original tires rapidly wore out which I believe was less than a year due to the alignment issue. I purchased a set of Michelin tires hoping they would last longer. During this time Carlos continued to address the issue with the shop supervisor. Checking the alignment became part of the standard maintenance for my car. I brought my car to NTB to see if their test will show any different and the result showed a negative result. I gave the result to Carlos in which he shared with Chris. At this time my new set of tires were rapidly wearing out just like the original. Again Carlos continued to address the issue while Chris continued to look for a resolution. Instead of feeling upset and frustrated over the possibility of spending more money to replace my tires again in such short period of time I felt at ease at the fact that the issue was not being ignored. Chris resorted to all resources to find a resolution whereas others would have given up. Chris was finally able to find a resolution and I have not had an alignment issue since! Above is just one of the exemplary and outstanding services I have received from both Carlos and Chris. They have proven over and over again their commitment on customer satisfaction. In summation I would like to commend Jeff Haas for having Carlos and Chris as members of the service department team. The service I receive from Carlos always exceeds well beyond my expectation....thank you Carlos!!! More