Jeff Wyler Chrysler Jeep Dodge of Lawrenceburg

Warranty and faulty part I believe I had a faulty spring in my steering wheel from the factory . When I asked at the counter about how often do these springs go bad he replied I believe I had a faulty spring in my steering wheel from the factory . When I asked at the counter about how often do these springs go bad he replied not too often . I have under 60000 miles on it .So I asked if they could knock some off the price I was told no because I have a service contract with a 200$ deductable this is a part that should not go bad with less than 50000 miles I was treated very rudely . More

Superior Dealership Chuck my salesman was professional and profectient at answering all my questions on my new truck purchase. A true 5 star salesman. Highly recommend t Chuck my salesman was professional and profectient at answering all my questions on my new truck purchase. A true 5 star salesman. Highly recommend this dealership and sales staff. More

Great service every time I have had my car serviced here a few times and always leave happy.they go the extra mile to make things right with your car I have had my car serviced here a few times and always leave happy.they go the extra mile to make things right with your car More

Pathetic Service department and management Jeff Wyler Lawrenceburg's service department has been a HUGE DISAPPOINTMENT. I DO NOT RECOMMEND THEM ESPECIALLY FOR DIESEL. I have a 2013 Ram 3500 D Jeff Wyler Lawrenceburg's service department has been a HUGE DISAPPOINTMENT. I DO NOT RECOMMEND THEM ESPECIALLY FOR DIESEL. I have a 2013 Ram 3500 Dually Flatbed. It developed a leaking exhaust manifold gasket due to broken Manifold bolt. I took the truck to them and had them repair it. This truck is my sole source of income for my family. I explained that to them and they reassured me it would be top priority and they would get it in and out fast. So I left it with them and they had my truck for over a week. Most of which it did not move out of its parking spot . This cost me alot of lost income. Got the truck back and 4 months later it was leaking again. They decided they would fix it under warranty. GREAT! However, just a few months after that, the turbo bearings were going out. I put A LOT of miles on my truck. I received a ridiculous quote from them for replacing the turbo. So I checked with Done Right Diesel Performance in Osgood, Indiana and they were 1/3 less cost for a BETTER HEAVIER DUTY turbo. When they went to remove the exhaust manifold (the turbo is attached to it) they realized it had a couple bolts broken completely off and a couple bolts that were cross-threaded so badly that they weren't even put in all the way. This allowed the manifold to warp. So the entire head of the motor had to be removed and sent to a machine shop to remove, repair and re thread everything damaged by the cross threaded bolts and poor workmanship by JEFF WYLER LAWRENCEBURG. This resulted in a huge increase in cost and being without my truck for almost an entire month which is a HUGE loss in income. I have attempted to contact Service manager, General manager and even sent a detailed letter to them. They didn't even have the courtesy to respond to me. I rely on these trucks and with my growing business I will be adding trucks to my fleet and I can guarantee at this point I will not purchase any from JEFF WYLER , nor will I let the service department touch them. I will also voice my opinions to ANYONE who is considering purchasing from them or having service done. I originally gave them the chance as they are a long time local dealer but sometimes that just doesn't work out unfortunately. More

Jeep renegade trailhawk Chad was very professional and easy to work with. Satisfied customer! He went above and beyond, even delivered my car to my driveway when plans for pi Chad was very professional and easy to work with. Satisfied customer! He went above and beyond, even delivered my car to my driveway when plans for pick up fell through. More

Poor customer service The guy at the service desk was a rude xxx bag . Lying piece of xxxx he is . His manager a great guy and did an amazing job The guy at the service desk was a rude xxx bag . Lying piece of xxxx he is . His manager a great guy and did an amazing job More

Oil change took over 6 hours Had an appointment but dropped the car off they kept putting people in front of us so when we went to pick it up it still had not been started. Had an appointment but dropped the car off they kept putting people in front of us so when we went to pick it up it still had not been started. More

Would Not Recommend Service Department Visited service department today, arrived early for an 8:00 AM appointment, took them two hours just to tell me that they wouldn't take a look at my v Visited service department today, arrived early for an 8:00 AM appointment, took them two hours just to tell me that they wouldn't take a look at my vehicle. This was after calling two times the week before to confirm they would look at it before cancelling my appointment with another repair facility. Wasted about half a day...I wonder how Mr. Wyler would react to someone wasting his time. More

service Eric always sees the job is done right. He is very knowledgeable of the auto repair service. Eric and service tech Joe just did a major job on my Chry Eric always sees the job is done right. He is very knowledgeable of the auto repair service. Eric and service tech Joe just did a major job on my Chrysler. Runs like a new one again. Thanks, Dave More