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Jeff Wyler Dixie Honda

4.9

222 Lifetime Reviews

5324 Dixie Hwy, Louisville, Kentucky 40216 Directions
Sales: (502) 448-2802

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222 Reviews of Jeff Wyler Dixie Honda

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July 30, 2018

"Make sure you have no HAIL damage before dealing on a car."

- honestrater

After a couple of nights rest, and time to consider everything about this dealership, I had to change my review from recommend, to not-recommend this dealership. I did purchase a2018 Honda Civic LX from Jeff Wyler Dixie Honda. 1. It is not good to learn after completing a deal and agreeing upon a final price that the car suffered hail damage recently and needed to be repaired. That’s right, after making the deal I’m told that they saw 3 spots on my new car caused by hail damage that needed to be fixed before they delivered it to me. Granted, they had a crew available on site to do just that, but I certainly would have not paid the price I paid knowing about the damage before starting the deal. I would have gone elsewhere or negotiated a much better deal. Unfortunately for me, I was worn out from shopping the past few days and should have left the dealership at that point. I didn’t since I had spent a considerable amount of time getting to this point and was in a state of shock! 8-30-2018 UPDATE: The HAIL DAMAGE became apparent after the first good wash. I hate owning a vehicle with damage to the paint job, you can never get it to match. Now I'll have to sell this one and buy something else that really is NEW! I also discovered that when you remove the cheap coating that the Dealership put on the car, after polishing it for hours, the dirt underneath can be removed! I couldn't get the side view mirrors looking clean until after I removed all of the sealer/wax they had wiped over the dirt! AMAZING!!! 2. Dealer Prep: It may have been rinsed off but to say it was washed and detailed before my pick-up is a bit of an exaggeration. a. The vehicle was not completely clean unless smudges on the exterior and a film on the interior windshield and smudges/lint on the seat are indicative of a clean vehicle. b. Remnants of the window sticker and residue remained in the passenger side door sill, some glue remains and will be there forever as it was pushed downward out of reach. The glass and interior trim would have to be removed to actually remove all of the remnants of glue and paper. c. There is residue from the sealant/protectant wiped on the parts that it was not to be applied to, such as the tail lights. This stuff doesn’t just wipe off and looks like slime or snot has been wiped on that part of the car! I’m glad that I didn’t pay for that to be done! This wasn't visible until after the car had been cleaned.(somewhat) d. The bottom driver seat cushion had a piece of glue/residue balled up and pushed into the material. This came back with the detailer, or, was left when the hail damage was “repaired”, as it wasn’t there when I test drove the car. I picked the gooey piece out and tried with a damp cloth to remove the spot-no, it’s there now in the material! Good look for my first day of ownership of a brand new car! e. Why does the interior have a film over the seats making them look dingy? I can only imagine that it’s due to the protectant that I was told had been applied before I bought the car. It may protect them somehow but now they don’t look new. (based upon the stain in the driver seat that didn’t wipe up, it’s not protecting anything as of day 1) 3. Can you imagine driving about 3 miles to your home after picking up your new car and then bring your wife out to see it and discover that both rear splash guards were not actually installed! Yes, they were started to be installed, but apparently since the tires have to be removed to do it with a long screwdriver, nobody took the time to finish the job. I just used an angle screwdriver and tightened them up in about 10 minutes and properly secured them with the push-pin retainer without removing the wheel. How those parts made it through a test drive and then home without falling off is beyond me. There were less than 2 threads screwed in on each screw and the push-pin retainer was not attached at all, on either side of the car! I called David about the splash guards, he offered a tank of gas for my trouble. Other than all that I’ve mentioned, I like the car. I would like to address the next issue with my visit to the dealership. 4. HONDA PARTS: I always buy parts for my newest car and this was going to be no exception. My intent was to order the auto-dim rearview mirror, the fog light kit, and if possible, a painted rear spoiler to add to the looks of the car. I walked over to the parts department and rang the bell since there was nobody nearby. I waited around 1-2 minutes when another customer with a service tech walked into the area, rang the bell again but also shouted back at the parts person. The parts guy showed up almost immediately and although I had been waiting, I was automatically assumed to be behind the other customer! Nothing was said, no nod of acknowledgement, just rudeness in my opinion. I hope that the battery for the key FOB was worth it to your business; I bought those exact parts and several others on Saturday, elsewhere! Service Department: Based upon the prep, installation of the mud guards, and other details about my new Honda, I don’t believe I can put my faith into people that can’t stay focused enough to install a simple set of splash guards, let alone something more difficult actually requiring technical skills. It’s a matter of trust! The hail damage diminished not only the value of my new car, but also the pleasure of owning a new car due to the manner in which it was handled. I question the ethics involved as any damage should have been acknowledged prior to beginning any negotiations. I’m not even sure that a car can be sold as NEW, if it has suffered damages. It may in fact be something that requires further investigation as to the legality of making repairs to new vehicles without indicating it on the paperwork or disclosing it before making a deal. This is the only new vehicle of the many that I have purchased, which leaves me with too many issues for the money paid. My last car was a Mini, the one before a Mercedes SLK, and a Mitsubishi Outlander Sport, and many many years ago a Ford Pinto that had fewer issues on the day I picked it up from the dealership. I’m not used to such lack of attention to detail. Based upon these issues, I am unable to recommend this dealership and caution you to be extra diligent in your search for a vehicle. They really do just want your money! In regards to your July 31st comments: That offer was made to me after I spent money on accessories for that specific car, including an item that had to be painted before installation. That can't magically be undone. I'm not throwing away 1,000.00 worth of accessories, as I probably wouldn't even go buy a Honda if I returned this one, after this ordeal. I can get used to the car, I agreed to buy it at this price but didn't say I wouldn't complain. Also, you stated that you offered to let me return the vehicle. According to my paperwork that you provided during the sale, returning a car is not free. I'm sure that the dealership would have charged me for the stains on the seats, the hail damages, and the need for it to be completely detailed, 1 minute after I owned the vehicle! I feel you were obligated to make me aware of the hail damages before negotiating a final price, since you knew it needed repairs before delivery. For the record: I did not have any idea about the hail damage to this car and had not been shown at any time the places where damages were noted, while making the deal to purchase the car for 21,000.00 out the door! Anyone saying something different is wrong, to put it nicely! To this date, no one has ever shown me where hail damage was done to the vehicle. I've found a few on my own!

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Recommend Dealer
No
Employees Worked With
David Bramley
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jessica Vila
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Management was aware of the hail damage and should have made it known!
Jul 27, 2018 -

Jeff Wyler Dixie Honda responded

Thank you so much for your fantastic comments!! It was our pleasure to help you. Thank you for your business!! #WylerWay

Jul 31, 2018 -

Jeff Wyler Dixie Honda responded

We're very sorry you changed the review, especially after our General Sales Manager talked with you on the phone and offered to refund 100% of your money. We acknowledged the hail damage and took complete ownership and believed we offered a fair resolution. Please contact our General Manager, Lance Alm directly to discuss any further issues..

May 18, 2018

"Once they had the check, they don't care"

- Scott Murphy

Purchased a used van from Jeff Wyler Dixie Honda that was still dirty when I took possession. We picked it up and night so we didn't see the dirt until we got home and my kids clothes were black from the seats. Salesman and manager on duty agreed to detail van again if I brought it back. The day I took it back the detail guy called in, but nobody told me for over an hour as I sat in the waiting room. Salesman and manager once again agreed to detail vehicle and fill up my gas tank for the inconvenience. When I took my van back today, the manager on duty said there is no way they will detail the car now. After some conversation, I talked him into "cleaning" it. Now the van is still extremely dirty and will take me a long time to detail myself. I will NOT go back to Jeff Wyler, once they have your check in hand they do not care about you. I will tell everyone I know to steer clear of this classless dealer.

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Recommend Dealer
No
Employees Worked With
Adam Kendall
May 21, 2018 -

Jeff Wyler Dixie Honda responded

We’re sorry you still feel this way. When you stopped by we cleaned it for you even though it was purchased two months ago. Our General Manager personally got involved and appreciates your feedback to help us do things differently the next time.

April 06, 2018

"Amazing negotiation and buying experience "

- Travislc

Herman and Ismael worked well to give us the best buying experience. We drove across the county to get the best service. Ismael and Herman went above and beyond our expectations to make us feel welcome and give us a great deal on our purchase. We are very pleased with our experience.

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Recommend Dealer
Yes
Employees Worked With
Jessica Vila
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Herman Robinson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Ismael Lucino Re
April 02, 2018

"Salesman showed me everything I needed to know"

- John D Barker

Salesman worked with me on picking the right vehicle. Walked the lot and explained what options each vehicle had . I looked at both the Accord and CRV an choose the CRV. I love the CRV..Thank you .

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Recommend Dealer
Yes
Employees Worked With
Ishmael Reyes
March 24, 2018

"New car purchases "

- Satisfied customers

My wife and I visited Jeff Wyler Honda on Dixie in search of a new vehicle. Our salesman was David Bramley we selected a 2018 Honda CRV . David was very knowledgeable about the options of the CRV we selected. David and the staff worked with us through the purchase process explaining all the financial options. We agreed on what we considered a fair price and we completed our purchase. Our salesman David then walked my wife through the process of programming many of the features offered in our new vehicle. I would say our over all experience was great and we are very satisfied with our new CRV

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Recommend Dealer
Yes
Employees Worked With
David Bramley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jessica Vila
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Herman Robinson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 26, 2018

"excellent service"

- Richa Singhal

Honda sales team specially David Bramley was very helpful, friendly and helped me get the specific car I wanted within my budget. VERY helpful both before and after the purchase,

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Recommend Dealer
Yes
Employees Worked With
David Bramley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 17, 2018

"Great service & great prices!!!"

- Jenny D

We had an excellent experience at Jeff Wyler Honda. Their service is great and they’ve got great deals on vehicles. They made the whole process easy. Would definitely recommend, will definitely be back.

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Recommend Dealer
Yes
Employees Worked With
Justin Burton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dawntay Porter
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Keith Lovelace
January 20, 2018

"Wonderful Salesman!"

- KassKeith

The salesman we worked with was so friendly and extremely helpful. He was able to find us the vehicle we wanted and at the price we were comfortable with. The woman we worked with was only friendly after we had decided to purchase our vehicle and had a condescending attitude when we weren’t satisfied with the first option she came up with. If we had only met Jessica that day we definitely would not have purchased a vehcile and almost left due to her rudeness. Something that quickly changed after we decided to buy and she was able to get the payments where we needed. And Luckily, Justin was an awesome salesman and worked very hard to find us something that worked for us and we are very happy with our purchase! Also, the person who detailed our car before we left did a fantastic job and was the friendliest person we met in the whole dealership!

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Recommend Dealer
Yes
Employees Worked With
Justin Burton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jessica Vila
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Feb 01, 2018 -

Jeff Wyler Dixie Honda responded

Thank you for your FIVE STAR REVIEW and feedback!! #Wylerway

January 20, 2018

"SUPER AWESOME"

- Zach Hudson

Immediate friendly response from the moment we walked in. Direct to the point in getting us in a vehicle in our price range and even drove several miles to pick up the specific car we wanted. I would recommend Justin to anybody looking for an awesome salesman and car buying experience.

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Recommend Dealer
Yes
Employees Worked With
Justin Burton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Feb 01, 2018 -

Jeff Wyler Dixie Honda responded

Zach, Thank you for your SUPER AWESOME FIVE STAR REVIEW!! #Wylerway

December 02, 2017

"Fantastic"

- Anquinep1

Customer friendly. The smiles from the team makes things easier. The best dealership on dixie. I dint expect to get approved but the team worked really hard to ensure I got a good deal. Thanks for the early Christmas present guys

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Recommend Dealer
Yes
Employees Worked With
Justin Burton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Ismael Reyes
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