Jeff Wyler Fairfield Cadillac Kia Nissan

I believe they used the old "bait and switch" method with a car they had advertised and that I had confirmed they had that morning with an appointment to get me to the dealership. They provided a substitute a car they had advertised and that I had confirmed they had that morning with an appointment to get me to the dealership. They provided a substitute and agreed to add remote start on it. Low-balled me on my trade in, saying it would be needing front brakes (my Subaru dealer said they weren't necessary yet) and telling me it would cost $2000 to replace them--what?? Now I see my showroom-ready low mileage trade in advertised on their site for $10,000+ more than they gave me for it, and they had originally even offered me less. I had to sit and wait for HOURS (as were other buyers) to close out a cash car deal (no financing) with the financial manager, a deal that didn't close that day because it was coming up in minutes of closing time. They brought me the paperwork the next day (Sunday) to finish it and I still haven't received the signed copies promised in the mail. Sales lady was fine, it was the rest of the dealership that fell very short. I do not recommend Jeff Wyler Nissan. If I had it to do over I certainly would not purchase the car there. More

Our sales person Sam Harvey was very nice And professional. I test drove the cars on Saturday and then came back to buy a car on Monday. The sales managers that write up the offers added a bunc professional. I test drove the cars on Saturday and then came back to buy a car on Monday. The sales managers that write up the offers added a bunch of extra costs that took the price over the original price and also showed the taxes off all the extras not the value of the car. I told them I did not want any of the extras and the sales managers came back with reduced prices on the extras but didn’t take them off the offer. I felt like it was a bait and switch. I also felt like they thought because I was a woman I would be too dumb to notice. It is an unacceptable business practice. Sam Harvey was the only saving grace and I felt embarrassed for him that his mangers do that to him. I am now buying a car at another dealership More

Brought truck in for oil change, tech put a large gouge in side running it into tire change machine. Second misshap I'm done. Prior one was loose oil plug. in side running it into tire change machine. Second misshap I'm done. Prior one was loose oil plug. More

I took my car multiple times to get looked at because it was turning off, every time I took it in, I was told it was an "update from Kia" and to call back because none of my lights were on showing an issue. was turning off, every time I took it in, I was told it was an "update from Kia" and to call back because none of my lights were on showing an issue. My car was turning off when I parked it - I took my car to Eastgate Service department and they discovered I needed a new transmission. Service Manager from Fairfield never called me back, nor did they take the time to look over my car and address my issue after multiple visits in. My car is 2021 with 16K. I have not had a car for 4 weeks and no option for a courtesy car on a LEASED vehicle. Service and Customer Service is poor and will tell everyone my personal experience. More

Our Salesman Brian Matthews worked with us very hard to get the car we wanted . Very knowledgeable on all aspects of car business. I recommend him . He kept us informed on what was happening with our car . get the car we wanted . Very knowledgeable on all aspects of car business. I recommend him . He kept us informed on what was happening with our car . Cedric Glover made sure our visit and car buying experience was good and comfortable.. Mr Brown finished the transaction as quickly and efficiently as possible. We’ve had two good car buying experiences at this dealership. More

I would not recommend this dealership to my worst enemy. We were pressured to come in due to limited inventory and despite telling them we had two children 4 and 1 that we were very limited on time. We show We were pressured to come in due to limited inventory and despite telling them we had two children 4 and 1 that we were very limited on time. We showed up after explicitly explaining that we needed to make a deal and get out as soon as possible. The advertised price was 3k less than the actual price. Couldn't get a straight answer for anything. It was always just give us a few more minutes. Fadt forward to 4 hrs later after getting the run around we left without even taking our new car with us because we had to get the 1 yr old to a Dr due to a mild concussion caused by one of the finance personnel who did initially apologize as he swiftly returned to his latest deal. I would buy a car from a buy here pay here before I'd ever go back More

My mother calls service about a recall, and they never return her call - she can never speak to anyone. Gets transferred to someone in service and no one ever answers. ALWAYS gets a message that "(name) return her call - she can never speak to anyone. Gets transferred to someone in service and no one ever answers. ALWAYS gets a message that "(name) can't talk to you at this time, leave a message and (name) will return your call." I had to ch Nothing. Seems like if you complain, they put you off even more. They've always been dismissive whenever she did get to speak to anyone in the past. She bought her car there new. Not recommended. Too many other Cadillac dealers out there that would like your business, go there. More

I’m not one to write a review, but I am EXTREMELY upset with our experience at Jeff Wyler Kia this past weekend. We went to look at tellurides and ended up test driving a sorento. We loved it, and wanted t with our experience at Jeff Wyler Kia this past weekend. We went to look at tellurides and ended up test driving a sorento. We loved it, and wanted to get some numbers from Corey. Next thing we know, he has us signing papers to check our credit which counts as an inquiry and dings your credit. Once I realized what was happening, I asked him not to run our credit, but just give us some general numbers like we had asked and like the other dealerships we had visited were able to do without dinging our credit. He said no problem and that he wouldn’t run it. When he came back with the numbers, I specifically checked again and said you didn’t run our credit correct? He COMPLETELY lied to my face and told me no. The numbers were higher than we wanted to spend so we left. (Not to mention at this point I didn’t trust this dealership) SURE ENOUGH, an hour later i get a notification that they ran our credit resulting in a hit to mine and my husbands credit scores. I would never do business with this dealership and certainly would not trust them with the purchase of a new car. More