Jeff Wyler Fairfield Cadillac Kia Nissan

Tried calling so many times and no one answers the phone in service and you cannot make an appointment in service and you cannot make an appointment More

I had an appointment scheduled with the service department. Dealt with (Chris Barrow) the Service Advisor. Dropped the car off at 8 am Chris said we will call you once we have the repair estimat department. Dealt with (Chris Barrow) the Service Advisor. Dropped the car off at 8 am Chris said we will call you once we have the repair estimate. I never received a phone call, and by 2 PM I started Calling to get a response back and no answer. A young lady would answer the phone and say I will transfer you then nothing. I ended up calling at least 5 times in which leaving VM as well as leaving the service manager a VM and no response. I had to make a visit to the dealer before closing, to find the car sitting outside. On a side note had to talk to the technician after noticing a hanging wire from under the steering column that he had to attach back where it belongs and mentioned that the car has been looked at before 1 PM. (Adrian) the technician apologized on behalf of the SERVICE ADVISOR that didn’t even bother apologizing or justifying the poor communication even though it’s not the technicians fault. Poor customer service, I will definitely recommend not dealing with their service department, specially the service advisor Chris Barrow as he was unprofessional to start with. Despite the fact walking in at the morning he’s sitting at his desk eating breakfast while talking with everyone around and I am the only customer standing there then started acknowledging my presence. Bill for $237.00 for nothing. More

DO NOT BUY FROM JEFF WYLER......the advertised price is not what you pay. certified $1000 oil additive for trans and engine, disinfecting and pulse third brake light flasher is a scam to jack the price up not what you pay. certified $1000 oil additive for trans and engine, disinfecting and pulse third brake light flasher is a scam to jack the price up. this should not have cost more than $200 at most for this crap. took months to get my title , had to get the Ohio attorney general involved to get it. I was lied to for months telling me it was mailed...must have gotten lost in the mail. they never did anything on my title for like 3 months according to Ohio attorney general office . they never mailed it till after i filed a complaint with OAG. state law is title was to be in my hand within 30 days of purchase. bought in November 8 2020 and got my title in late march 2021. their warranty is total B.S. unless you purchase additional warranty from them. found broken air vents not covered only drive train is covered for 90 days. buy from these people at your own risk. sales man Brian Landers told me they reduced certified price by $500...he lied I paid full price. $1000 now looking for another dealer to perform recall work on my KIA. I do NOT trust JEFF WYLER auto group. More

COMPLETE FRAUDS AND TAKE ADVANTAGE OF PEOPLE!!!My mother COMPLETE FRAUDS AND TAKE ADVANTAGE OF PEOPLE!!! My mother had a car part (cooling fans) need of replacement and they made it seem like they were givi COMPLETE FRAUDS AND TAKE ADVANTAGE OF PEOPLE!!! My mother had a car part (cooling fans) need of replacement and they made it seem like they were giving her a deal. The guy who was helping her, said “hey, since I saved you $100, you should get your tire replaced!” and was quoted around $300. Mind you, my mother is terminally ill, and needs transportation to go to her doctors to get life saving medication. She went there to pick up her car today and they said “YOUR TOTAL IS $1,300” she was dumbfounded. She was under the impression, by the sales team, that she would have to pay around $300 or so. ALSO KEEP IN MIND IT TOOK THEM 6 WEEKS TO GET THAT CAR PART IN! Now she’s devastated, has to find money that she doesn’t have because she was conned believing that she would only have to pay what was quoted to her. DO NOT GO HERE. As someone who once lived in Fairfield, this place is trash and so are the employees. If this is not remedied, I will be filing a complaint to the BBB. More

We will never do business with this or any of their dealerships again. We went up to this dealership to exclusively look at a used Certified Cadillac. Brian was nice and polite and introduced himself dealerships again. We went up to this dealership to exclusively look at a used Certified Cadillac. Brian was nice and polite and introduced himself from the beginning. Once we started talking numbers, that's when everything changed. The price of the vehicle was stated on their website "Certified Pre-Owned 2019 Cadillac for one price. Once we sat down, they came out with the price and then tried to say for it to be certified, it was an additional $3,900 +, $899 additional for the Pulse added (only cost about $25) and then additional accessory fees. This totally sent us in a different direction. We were lied to up front on this price and by the time we were done, they had already came down to $31,000 and still said it was certified trying to get us to purchase this vehicle. When we asked about this dishonesty about the pricing, they said they had to pay for the certification. That's all well and good, but be honest with us up front. Do your research before going and/or dealing with this dealership. Very dishonest dealership. More

Awesome dealership and customer service had a wonderful experience today,and very helpful and awesome service experience today,and very helpful and awesome service More

Found cars for both my wife and myself and even with our busy schedule and arriving rather late one evening, they took care of us that night and we were able to drive away with 2 cars that we like very much busy schedule and arriving rather late one evening, they took care of us that night and we were able to drive away with 2 cars that we like very much. The people we dealt with were very friendly and outgoing. More

DO NOT buy from this dealership. I was sold a used car with undisclosed liens on it and have had my calls ignored for weeks when trying to resolve this issue. I wish I would have walked out of the door a with undisclosed liens on it and have had my calls ignored for weeks when trying to resolve this issue. I wish I would have walked out of the door after the patronizing salespeople insisted on up-charging for services that they very clearly never performed on the vehicle - but alas I was desperate for a car. 0/10 never again. More

Terrible. Just terrible.With the purchase of a new car Terrible. Just terrible. With the purchase of a new car from this dealership, I was promised lifetime access to their carwash. Low and behold, about Terrible. Just terrible. With the purchase of a new car from this dealership, I was promised lifetime access to their carwash. Low and behold, about 1.5 years after purchasing the car, the carwash closed FOREVER. This dealer no longer offers free local shuttle while you're having your car worked on...another great benefit that is no longer available. When your KIA has FIVE RECALLS and you need to take it in constantly, getting a ride or waiting for hours gets old real quick. While I still love my KIA, I do NOT recommend this dealer and will never make a purchase from them again. More