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Jeff Wyler Honda in Florence

Florence, KY

4.7
1,735 Reviews

949 Burlington Pike

Florence, KY

41042

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Showing 1,735 reviews

December 06, 2024

I was happy with the service. I didn’t wait that long and I will be back. More

by Bobbi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Casteel
Dec 06, 2024 -

Jeff Wyler Honda in Florence responded

Bobbi, It's always our pleasure to assist you with your vehicle needs and we appreciate your kind words! We look forward to serving you again! Thank you! - Jeff Wyler Honda in Florence

December 06, 2024

We’ve been going for 20 years and have always received 5 star Service. Something has happened however to the Service Department. It’s “chaos”, as expressed by everyone with whom I spoke for 5 days; communic More

by jwhall640
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime, Bob, Nova (who was EXCELLENT), and several other unnamed advisors and techs.
Dec 10, 2024 -

Jeff Wyler Honda in Florence responded

Thank you for sharing your experience with us. It's disheartening to hear about the recent changes in our service department, especially after 20 years of positive experiences. We sincerely apologize for any inconvenience and frustration caused by this shift in communication and service quality. Your feedback is invaluable, and we are committed to addressing these issues promptly. Please feel free to reach out if you'd like to discuss further or have any other concerns; we're here to help make things right again Matt Brady - General Manager - matt.brady@jeffwyler.com

December 06, 2024

Very professional. Available inventory was impressive. Got exactly what I wanted. Traded 2009 Ridgeline purchased new from this dealership. More

by bobsmith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tracy Langford, Tylor Toole
Dec 06, 2024 -

Jeff Wyler Honda in Florence responded

Bobsmith, we're delighted to hear you found exactly what you wanted at Jeff Wyler Honda in Florence! Thank you for your continued trust and support. Enjoy the new ride!

December 05, 2024

Look, clean, friendly, on time, Dean knew all about Ridgeline and the recall needed to insure all will be working as expected. What else do you need? More

by Czech in Union
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Casteel
Dec 05, 2024 -

Jeff Wyler Honda in Florence responded

Thank you for the fantastic review! We're delighted to hear that Dean and our team at Jeff Wyler Honda in Florence provided an excellent experience. We appreciate your support!

December 02, 2024

I would recommend others to this dealership. Everyone is so nice and helpful. I appreciate all the help I received. Thank you. More

by shannonroeschlein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric salesman was terrific. I would definitely reccomend him., Ashley Casteel, Chris Stouder
Dec 02, 2024 -

Jeff Wyler Honda in Florence responded

Shannon, thank you for recommending Jeff Wyler Honda in Florence! We're glad to hear our team was helpful and made your experience a positive one. We appreciate your support!

December 01, 2024

Clean, accommodating, spacious, lots of area to sit, pleasant people to work with, friendly , detailed report More

by dloc_rn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean celenza, Dylan Noble
Dec 02, 2024 -

Jeff Wyler Honda in Florence responded

Thank you for the wonderful feedback! We're delighted to hear that your experience at Jeff Wyler Honda in Florence was pleasant and accommodating. We appreciate your support and look forward to serving you again!

November 30, 2024

Newly redecorated waiting area - very nice. Professional staff. This ended up being a $1200.00 oil change. But it was necessary maintenance and rear brake pads that increased the $$$. Keon co More

by robam
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keon Rahm, Ashley Casteel
Dec 02, 2024 -

Jeff Wyler Honda in Florence responded

Thank you for sharing your experience with us at Jeff Wyler Honda in Florence! We're glad to hear that Keon provided excellent communication and made the necessary maintenance a bit easier. We appreciate your feedback on our newly redecorated waiting area as well!

November 29, 2024

The entire staff that we worked with made the process of buying a new vehicle easy and seemless. We took our time (several weeks) to do our research and when we knew what we wanted, they made it happen. More

by Whatap2020
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam, Dan Hollenkamp
Dec 01, 2024 -

Jeff Wyler Honda in Florence responded

We're delighted to hear that the team at Jeff Wyler Honda in Florence made your car-buying experience smooth and seamless. Thank you for choosing us, and enjoy your new vehicle!

November 29, 2024

Braydon was amazing. He gave us his full attention and did what he could to get a us a good deal. If it wasn’t for Braydon we would not have bought a Honda. More

by Susan Gripshover
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Braydon Runion
Nov 29, 2024 -

Jeff Wyler Honda in Florence responded

Susan, we're delighted to hear that Braydon provided such excellent service at Jeff Wyler Honda in Florence! Thank you for choosing us and enjoy your new Honda!

November 28, 2024

People were very friendly took care of vehicle quickly tech video was very helpful.Thanks More

by Kenellycervantes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Noble
Nov 28, 2024 -

Jeff Wyler Honda in Florence responded

Hi Kenelly! Thank you for leaving us this five-star review and the kind words about our service team at Jeff Wyler Honda in Florence! We'll see you next time!

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