Jeff Wyler Honda in Florence

This is my second Honda Accord. All of my service has been performed by your service department. I have had excellent experience with both Joe and the service performed on both of my Hondas. Joe has al been performed by your service department. I have had excellent experience with both Joe and the service performed on both of my Hondas. Joe has always been most courteous and good at explaining the types of service needed to keep my car running in top condition. My last trip out there was January 24, 2009 and Joe called me today, January 26 to see how things were. Customer Service has gone down the tubes with so many companies in todays world but not with Joe or Jeff Wyler Honda in Florence, KY. I would like to thank you and commend you on your service and caring attitudes. Sincerely, Kathleen A. Webber More

This is my second Honda Accord and I have had all of my service performed at Jeff Wyler Honda in Florence, KY. Paul Conrad is my contact there and he has always been extremely courteous and helpful. I do service performed at Jeff Wyler Honda in Florence, KY. Paul Conrad is my contact there and he has always been extremely courteous and helpful. I do not know any one who enjoys taking their auto in for service but at least you are treated well and have a comfortable place to wait. Keep up the good work and you will certainly keep me as a loyal customer. More

Both of these employees have shown exceptional customer service skills every time I have visited this Honda dealership. I have made multiple visits to their service department for two different cars. Bot service skills every time I have visited this Honda dealership. I have made multiple visits to their service department for two different cars. Both employees have proven to be friendly and trustworthy since my first visit there. More

Have had routine maintenance and repairs by this dealer with Paul Conrad serving as my "quarterback" for several years. He and others are always upbeat, always have "can do" attitude. He/they respond quick with Paul Conrad serving as my "quarterback" for several years. He and others are always upbeat, always have "can do" attitude. He/they respond quickly, provide transportation to/from my office, communicate well, do what they say they're gonna do and inform/get approval for changes, make helpful suggestions and answer all questions courteously and professionally. In summary, the best auto service I've ever seen or heard of. More

I live in Cincinnati, Ohio and I drive 40 minutes to visit this dealership when it's time for me to get a new car. I am now on my third Honda...I always go back to Tom Judd, he is friendly, organized, k visit this dealership when it's time for me to get a new car. I am now on my third Honda...I always go back to Tom Judd, he is friendly, organized, knowledgeable, and very accommodating. I highly recommend this dealership and Tom Judd. More

Our new Honda Pilot is the fifth vehicle we have purchased from Jeff Wyler Honda. The purchase experiences have been relative painless but I fully realize no dealership will survive by giving cars purchased from Jeff Wyler Honda. The purchase experiences have been relative painless but I fully realize no dealership will survive by giving cars away. I feel, for the most part, I've received an average or better than average deal. The reason I am taking time to respond to this reiew is there are two people that continually make us want to return to Jeff Wyler Honda. Mr. Dave Westerfield is the consumate professional greeting us without feined friendliness but a genuine "glad to see you" attidude. His attitude in dealing with us has made us return 4 times. I also wanted to highlight the incredible impact Mr. Paul Conrad has had on our continued patronage. Paul greets you on the phone or in the service area as though he's known you forever. No fake, "What's your name?" hellos! He remembers us and is a total pleasure to deal with. Paul has NEVER taken advantage of us in servicing our vehicles. Even when I have expected to pay dearly for a repair and signed in advance for the work, Paul and the service technicians there have often discovered repairs would only cost a fraction of the estimate and the original suspect problem was NOT the problem. I completely trust Mr. Conrad's judgement and never question a diagnosis. In short, Paul Conrad and the quality of follow-up service we have received not only has kept us coming back but was the main reason for buying our new Pilot at Jeff Wyler. We had never know Paul until we bought the first vehicle at Wyler. I / we cannot say enough about Paul and the quality of personal service. From in-store service, "emergency" drop ins and even long distance calls about potential problems, Paul has done everything possible to assist us. He should be teaching courses in personal Customer Service for Jeff Wyler. Loose Paul and Jeff Wyler Honda will NOT be the same. Thanks Paul, Thanks Dave. We'll be back for yet another new vehicle in the near future. Frank and Roxann Platek, Independence, KY More

The service representatives are always friendly and greet with a smile, specifically Jerry Conrad, 2 ladies and MB. I do not know the ladies name or the young guys name. I have never had bad customer servic with a smile, specifically Jerry Conrad, 2 ladies and MB. I do not know the ladies name or the young guys name. I have never had bad customer service. They always explain to me what is involved in my service and recognize me by name. More

Honda in Florence always provides great service. Matt Honda in Florence always provides great service. Matt Brummet is efficient and friendly. The shuttle service is very conveninet for customers so tha Honda in Florence always provides great service. Matt Brummet is efficient and friendly. The shuttle service is very conveninet for customers so that I can drop off my car and then drive into work. The shuttle driver is friendly and very courteous. More

I have not had occasion to use the Service Department yet. This review is based on my new car purcase. I recently purchased a 2008 Honda Pilot from Andrew Myatt at Jeff Wyler Honda. I had been driving yet. This review is based on my new car purcase. I recently purchased a 2008 Honda Pilot from Andrew Myatt at Jeff Wyler Honda. I had been driving a van for 10 years and wasn't sure what type of vehicle I wanted. My husband and I visited numerous dealerships trying to decide on my next vehicle. When we got to Jeff Wyler Honda, I drove the Pilot, the CRV and the Odyssey. I still wasn't sure what I liked best. I think we visited Andrew 3 times before I decided on the Pilot. He made himself available to us and was always extremely courteous AND patient. I asked many questions (some stupid, I'm sure) and he was very knowledgeable about the cars--obviously taking the time to learn about each and every vehicle. I must say that of all the sales people we talked with at the various dealerships, Andrew knew the most about his vehicles. One thing that stood out to me about Andrew, besides being so knowledgeable, was the fact that he did not push one vehicle over the other and did not try to push me into buying. I visited one dealership where the salesman kept pushing me for an answer the first visit there--even though I told him I wanted to drive a number of different vehicles before I made my decision. This purchase was a very pleasant experience, including closing the deal with the finance manager, Jake Ashendors. More

I came into Honda looking for a preowned car for my teenage son. We wanted something that was not expensive but we could trust to put our son in to be safe. John Snavely greeted us very warmly and help teenage son. We wanted something that was not expensive but we could trust to put our son in to be safe. John Snavely greeted us very warmly and helped us to leave there very happy with a car we loved. Every aspect of this car buying situation exceeded our expectations. Thanks so much to John at Jeff Wyler Honda of Florence. More