Jeff Wyler Honda in Florence

Jamie is always very friendly and honest. They provide great service and offer shuttle service if you’d like to ship while you wait. They provide great service and offer shuttle service if you’d like to ship while you wait. More

Randy showed me the cars and was a great person to work with. He was very professional and helped me make my choice. I would recommend him personally to anyone. with. He was very professional and helped me make my choice. I would recommend him personally to anyone. More

Manny was very professional and kind. He got our car serviced and ready quickly which helped us out tremendously. We have bought two cars from this dealership and we are very happy. He got our car serviced and ready quickly which helped us out tremendously. We have bought two cars from this dealership and we are very happy. More

Took the car in for a recall and was told I have pay a minimum $400 diagnostic fee to determine if the recalled part was the problem. minimum $400 diagnostic fee to determine if the recalled part was the problem. More

The crew and everyone else who helped me with my service were very helpful and friendly. were very helpful and friendly. More

Hamilton was the best sales person we have dealt with. We had been to several dealers but Hamilton sold us our forever CRV. He is awesome We had been to several dealers but Hamilton sold us our forever CRV. He is awesome More

No problems at all I always take my car to the service dept techs are great and so is the servcie dept techs are great and so is the servcie More

On June 1st 2024 I purchased a 2021 Honda Passport Certified with less than 30,000 miles. During driving I hit a bump and heard a rattle by the rear view mirror. So I reached up and discovered the lan Certified with less than 30,000 miles. During driving I hit a bump and heard a rattle by the rear view mirror. So I reached up and discovered the lane departure camera was not attached to the windshield. I have seen them several times but they want nothing to do with me. I suggest nobody purchase used vehicles from this dealer, they are dishonest. More

The worst service experience with an auto dealer I've ever had. I've bought several cars at Wyler Honda. I have found their service to be expensive and in some cases have felt that they bait/switch b ever had. I've bought several cars at Wyler Honda. I have found their service to be expensive and in some cases have felt that they bait/switch basic maintenance with discovering much more expensive repairs that are "urgent." I don't find Wyler Honda service to operate with integrity so I generally take my vehicles elsewhere - Performance Tire on Donaldson is a place I trust implicitly. That said, my son came up from Louisville and his car needed AC work. Wyler is open Saturdays and the work had to be done in a day so I scheduled an appointment. Manny was the service lead. Agreed to some additional work to help simplify for my son - $1k in total estimate. Dropped the car off 8am. Promised back by 3pm. Get the video, am told that the car needs an extra $2k in repairs (SURPRISE!!!!) and am encouraged to leave the car at Wyler for 3-4 MORE DAYS so that work can be done. I don't consent as that work isn't urgent and I'm certain I can get a lower quote/higher quality work elsewhere. Ask Manny to complete agreed upon work, which he assures me will be completed by 3pm. At 2:15pm I get a call from Manny informing me that the car is not drivable and the work can't be completed - with the question "what do you want to do?" Well, Manny - where do I start? The GOOD NEWS is that I can leave the car at Wyler (if you actually take your car out of their garage you will find better service and prices somewhere else) until TUESDAY and get the work done - it will only cost me $300 more than the original estimate. A theme - agree to $X, pay 150% of X dollars in the final accounting. BUT - since Wyler is so bent on service and customer experience, Manny says they can rent me a car for $40/day with a 50 mile per day max limit - every mile driven over 50 miles is $5. NOT MUCH HELP TO MY SON WHO WORKS IN LOUISVILLE BUT WHO IS NOW OUT OF A CAR BECAUSE WYLER UNDERESTIMATED REPAIRS AND UNDERDELIVERED. Super experience. "Do you want the rental?' asks Manny - clearly intent on making a little more $ and totally unaccountable for the disruption he's caused to people's lives. BUT WAIT - then Manny calls back and says that a rental isn't available, SO: - NO CAR AS PROMISED ON SATURDAY - CAR MAY BE READY TO PICK UP TUESDAY - REPAIRS WILL COST 40% MORE THAN ORIGINALLY ESTIMATED - WE NEED TO FIGURE OUT HOW MY SON GETS BACK TO LOUISVILLE, GETS TO/FROM WORK, AND HOW WE GET HIS CAR, WHICH HE WAS PLANNING TO DRIVE HOME ON SUNDAY - BACK TO HIM. And it really doesn't feel like Manny gives a flip about how his lack of competence, lack of attention to detail, and lack of focus on customer experience impacts me and my family because Jeff Wyler is getting more $$$ as a result of his professional shortcomings. Do yourself a favor - don't use Wyler for any service. Find a local shop that you can trust and go to them. You'll save $, time, and frustration. There are plenty in the Greater Cincinnati area. $40/day and $5 per mile over 50 miles/day - that's comedy gold. A PREMIUM service experience from Jeff Wyler Honda in Florence! More

Matt Brady at Jeff Wyler Florence made the issue right by fixing the front end damage. My advice for the future is that the dealership should be aware of this type of problem before selling a used car. fixing the front end damage. My advice for the future is that the dealership should be aware of this type of problem before selling a used car. More