Jeff Wyler Honda in Florence

Honest. KnooT It was grate with with Marty. No LYING. ACTIVE LISTNER. KNEW I'D PRODUCT and INVENTORY. Focus was to get me what I WANTED. Drove me home because it wa It was grate with with Marty. No LYING. ACTIVE LISTNER. KNEW I'D PRODUCT and INVENTORY. Focus was to get me what I WANTED. Drove me home because it was dark by conclusion of busniess. Thanks for all. Love my CRV More

Casey is a rock star I actually came to this site, along with others, to see ratings of the sales people more so than the dealership. I have had 2 poor “sales people” xpe I actually came to this site, along with others, to see ratings of the sales people more so than the dealership. I have had 2 poor “sales people” xperinces from 2 Honda dealerships. They either were put out that I was there or were in full force yukky sappy salesman mode. I had a couple identified on this sight to go talk to. I pulled the pin on Casey. Wow. What a rock star. I’m in sales for a living and I never felt pressure from Casey. He was beyond knowledgeable of every aspect of the car from the engine to body to electronics to the dimension specs. We bought a 2018 CR-V EX with some extras. I could have kept negotiating back and forth for a couple more weeks but I feel I got a very fair deal from Casey and the dealership. several of the other sales people there were also very gracious every time we showed up but ask for Casey... you’ll be glad you did. More

Stress Free, Pressure Free Experiences We have been partnering with Mike for quite some time. Mu wife and I have purchased our last 4 vehicles from him. We have always had a relaxing, trus We have been partnering with Mike for quite some time. Mu wife and I have purchased our last 4 vehicles from him. We have always had a relaxing, trustworthy relationship. He has always offered a fair price and we have always received fantastic automobiles. I have passed the buying experiences on to all of my daughters and they too have had nothing but amazing results with Mike and his staff. One daughter has purchased her last 3 automobiles through Mike and I have twin Daughters who recently graduated Nursing school. They needed dependable transportation at a fair price, Once again, Mike and his team, specifically, Eric Simpson and Jeff O'Hara were nothing short of amazing. My family always feels comfortable dealing with all of them. There is never any pressure and all go above and beyond to ensure our experiences are as pleasant as possible. This review is a long time coming and I hope that these 3, as well as other that have assisted throughout the years, somehow get recognized. We wont go anywhere else. More

Great service! Great truck! I bought a great truck from Scott @ Jeff Wyler Honda. He was very helpful in finding the right vehicle, and made the transition with my trade-in go s I bought a great truck from Scott @ Jeff Wyler Honda. He was very helpful in finding the right vehicle, and made the transition with my trade-in go smoothly. The rest of the staff also helped me to stay in my budget and get the vehicle I wanted. I highly recommend! More

awesome service I always enjoy bring my Honda here for service everyone is great and I get fast service. My Service Advisor Zell Bradley is awesome and very friendly. I always enjoy bring my Honda here for service everyone is great and I get fast service. My Service Advisor Zell Bradley is awesome and very friendly..and of course the greeter is a sweet heart. More

great help I was able to buy a car from way out of town. I was deployed overseas with the military and bought my car while there. The crew from Jeff Wyler Floren I was able to buy a car from way out of town. I was deployed overseas with the military and bought my car while there. The crew from Jeff Wyler Florence did a great job More

Defroster/Heating system not working on 2015 CRV We’ve been experiencing temperatures ranging from -2 to 20 degrees for the past two weeks and the blower motor and heating system on my 2015 CRV will We’ve been experiencing temperatures ranging from -2 to 20 degrees for the past two weeks and the blower motor and heating system on my 2015 CRV will not clear the frost from the windshield and the inside cabin of the vehicle will not warm up. This is even after letting the car “warm-up” for 10-15 minutes while scraping the outside of the windshield. If the fan turns on, it will only blow cold air even when set to the highest heat setting with the recirculated air button pressed. This is what is recommended in the owners manual. Also, twice I’ve attempted to turn on the fan to use the defroster or heating system and the fan did not work at all. I’ve had the the vehicle in your service department twice since 12/29 for the same problem because I cannot keep the windshield clear to safely drive the vehicle. We’ve also experienced issues when the fan is set on its highest setting, the blower seems to be surging from low to slightly higher power levels, never fully reaching the high setting. The vehicle is still under its 36 month 36,000 mile warranty. According to Devin in your service department they can’t replicate the problem and therefore cannot replace the blower motor under Honda’s warranty program because they won’t get reimbursed. His hands are tied and there’s nothing they can do for us. So until our stretch of bad weather clears or I end up in an accident because the window fogs up as I’m driving and the defogger won’t work, I have what the IT world calls a BRICK. An unsafe to drive and totally unusable Honda product. This is incredibly frustrating especially since we just purchased a used Honda Fit for our daughter from this same dealership about 6 weeks ago! Had I known their service department was not at all helpful, we would never have purchased a used car from there let alone a used Honda. On the bright side, I have less than six months left on this lease and this situation has helped me rule out this and other Jeff Wyler Automotive dealerships and Honda products for the new vehicle I will be purchasing in June 2018! 1/8/2018 Positive Update!!!!!!!!!!!!!!! Went to dealership on Saturday 1/6 to pick up car but service department was already closed. Took the opportunity to speak to Steve Martin about the problems I was experiencing with the car and the service department. He thought from my description that the problem sounded like an issue with the blower motor. He gave me a car to use for a couple of days until the issue with my car was resolved. He wrote detailed notes for Tony in service to call me on Monday 1/8 to discuss. Chris Setters from service called me at 8 am Monday, listened to my explanation of the problems and agreed that it sounded like the blower motor was bad. He stated he would test drive the car and call me back with his findings. I received another call around 11 am from Chris stating that when he test drove the car the blower motor was surging so they changed it. He also stated that he heard the noise when the car started that I’ve been hearing and that it is the VTC actuator. He contacted Honda about this known issue but they do not have a revised part at this time. It won’t damage the car and he asked me to contact him in a month to see if they had new parts yet. He made a note on my maintenance records that this part should be covered under warranty when available. I want to thank Chris Setters for his help in getting my car back to great running order and for listening! I’m pleased with the results I received once an assistant manager, Mr. Martin got involved. I’m just sorry it took so long for someone to resolve the problem. Perhaps more training and better listening skills on the part of the younger employees in the service department would help fix that problem. 1/9 I received a follow up call from Chris Setters to see if my car was as I expected and if I was satisfied with the work they had performed on the car the previous day. I told I was extremely satisfied and thanked him for his follow up and for his professionalism in handling my problem. Working with Chris Setters has certainly changed my mind about writing off Honda and Jeff Wyler Honda for my next car! Jeff Wyler Honda should be very proud to have such a fine employee on their staff! More