Jeff Wyler Honda in Florence

Defroster/Heating system not working on 2015 CRV We’ve been experiencing temperatures ranging from -2 to 20 degrees for the past two weeks and the blower motor and heating system on my 2015 CRV will We’ve been experiencing temperatures ranging from -2 to 20 degrees for the past two weeks and the blower motor and heating system on my 2015 CRV will not clear the frost from the windshield and the inside cabin of the vehicle will not warm up. This is even after letting the car “warm-up” for 10-15 minutes while scraping the outside of the windshield. If the fan turns on, it will only blow cold air even when set to the highest heat setting with the recirculated air button pressed. This is what is recommended in the owners manual. Also, twice I’ve attempted to turn on the fan to use the defroster or heating system and the fan did not work at all. I’ve had the the vehicle in your service department twice since 12/29 for the same problem because I cannot keep the windshield clear to safely drive the vehicle. We’ve also experienced issues when the fan is set on its highest setting, the blower seems to be surging from low to slightly higher power levels, never fully reaching the high setting. The vehicle is still under its 36 month 36,000 mile warranty. According to Devin in your service department they can’t replicate the problem and therefore cannot replace the blower motor under Honda’s warranty program because they won’t get reimbursed. His hands are tied and there’s nothing they can do for us. So until our stretch of bad weather clears or I end up in an accident because the window fogs up as I’m driving and the defogger won’t work, I have what the IT world calls a BRICK. An unsafe to drive and totally unusable Honda product. This is incredibly frustrating especially since we just purchased a used Honda Fit for our daughter from this same dealership about 6 weeks ago! Had I known their service department was not at all helpful, we would never have purchased a used car from there let alone a used Honda. On the bright side, I have less than six months left on this lease and this situation has helped me rule out this and other Jeff Wyler Automotive dealerships and Honda products for the new vehicle I will be purchasing in June 2018! 1/8/2018 Positive Update!!!!!!!!!!!!!!! Went to dealership on Saturday 1/6 to pick up car but service department was already closed. Took the opportunity to speak to Steve Martin about the problems I was experiencing with the car and the service department. He thought from my description that the problem sounded like an issue with the blower motor. He gave me a car to use for a couple of days until the issue with my car was resolved. He wrote detailed notes for Tony in service to call me on Monday 1/8 to discuss. Chris Setters from service called me at 8 am Monday, listened to my explanation of the problems and agreed that it sounded like the blower motor was bad. He stated he would test drive the car and call me back with his findings. I received another call around 11 am from Chris stating that when he test drove the car the blower motor was surging so they changed it. He also stated that he heard the noise when the car started that I’ve been hearing and that it is the VTC actuator. He contacted Honda about this known issue but they do not have a revised part at this time. It won’t damage the car and he asked me to contact him in a month to see if they had new parts yet. He made a note on my maintenance records that this part should be covered under warranty when available. I want to thank Chris Setters for his help in getting my car back to great running order and for listening! I’m pleased with the results I received once an assistant manager, Mr. Martin got involved. I’m just sorry it took so long for someone to resolve the problem. Perhaps more training and better listening skills on the part of the younger employees in the service department would help fix that problem. 1/9 I received a follow up call from Chris Setters to see if my car was as I expected and if I was satisfied with the work they had performed on the car the previous day. I told I was extremely satisfied and thanked him for his follow up and for his professionalism in handling my problem. Working with Chris Setters has certainly changed my mind about writing off Honda and Jeff Wyler Honda for my next car! Jeff Wyler Honda should be very proud to have such a fine employee on their staff! More

Professional, honest , and knowledgeable We found Bill to be friendly, helpful and knowledgeable in all aspects of the product we were considering. He was able to give us unbiased comparisons We found Bill to be friendly, helpful and knowledgeable in all aspects of the product we were considering. He was able to give us unbiased comparisons to other non-Honda products we were considering and wasn't pushy or trying to give us a hard sell. His confidence in the quality of the car he was representing gave us confidence that this was not only the right choice of automobile, but that Jeff Wyler was the dealership we were interested in working with in the future. More

DAn and Beth CR-V Shawn was knowledgeable and accommodating. He is a credit to the Wyler group. Every employee we dealt with from Shawn through the finance guy did a gr Shawn was knowledgeable and accommodating. He is a credit to the Wyler group. Every employee we dealt with from Shawn through the finance guy did a great job. I felt lik we were more important than their selling a car. We will be back. Bravo. More

5 stars to Casey! This was my third car purchase at Wyler Honda Florence, and it was actually painless thanks to sales rep Casey. He was very helpful and knowledgeable This was my third car purchase at Wyler Honda Florence, and it was actually painless thanks to sales rep Casey. He was very helpful and knowledgeable with all the details of the HRV that I was shopping for and he was patient with me through the entire decision making process. I appreciate that patience and the fact that he never pressured me into something that I didn't really want. He gave me a detailed tutorial on the car's interior features including pairing my cell to Honda Link. Thank you Casey! More

Great service and People The garage is always clean, and the people always friendly and knowledgeable. They're fast and efficient and we're very pleased to recommend them. The garage is always clean, and the people always friendly and knowledgeable. They're fast and efficient and we're very pleased to recommend them. More

Routine Maintenance I have been dealing with This dealership since 2001. I have always received friendly service. The work is done and they explain before and after abou I have been dealing with This dealership since 2001. I have always received friendly service. The work is done and they explain before and after about the needed work. The service I just had done, Devin, explained a savings program, that saves me money, he had a coupon, he added. Super nice. More

Knowledgeable and friendly This was a great car buying experience. Ryan and Chris really knew their stuff and helped me navigate every decision. Will definitely return here fo This was a great car buying experience. Ryan and Chris really knew their stuff and helped me navigate every decision. Will definitely return here for my next vehicle. More

Great Service and Sales We have purchased our last 2 cars from Jeff Wyler Honda in Florence, KY. They have knowledgeable sales personnel who do not pressure you to make the We have purchased our last 2 cars from Jeff Wyler Honda in Florence, KY. They have knowledgeable sales personnel who do not pressure you to make the sale. Their service department is outstanding! It is easy to make an appointment, I am greeted within minutes of pulling into their service department, many times my car is ready sooner than the original time estimated, they have a very nice waiting area - plenty of tables, chairs, wifi, TV and newspapers as well as having hot coffee and cold waters available and they have a shuttle service which has even brought me home if the service was going to be fairly long. Something else about their service department -- it is always as clean as a whistle! Everything is in its place, the floors look like they have been swept and/or washed 5 minutes before I walked on them. I genuinely appreciate this. This signals to me that they care about their workspace as well as making it nice for their customers. More