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Jeff Wyler Honda in Florence

Florence, KY

3.4
1,529 Reviews

949 Burlington Pike

Florence, KY

41042

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Showing 1,529 reviews

September 02, 2022

Shawn McGreevy was our sales associate and he was phenomenal. Everyone at Jeff Wyler Honda in Florence was friendly and made it real easy to fo business with them. Great customer service! I will and More

by s.singleton08
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn McGreevy
September 02, 2022

I bought a 2022 Honda Civic with the help of Shawn and Jess. They were both very knowledgeable and made the buying process fun and easy. I couldn't be happier with the Sonic Grey Pearl Civic. Shawn and Je More

by Sirmc5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Stankeveh, Shawn McGreevy
September 01, 2022

Recently purchased a 2019 Honda CRV and the salesperson was knowledgeable, professional and was able to make this a very enjoyable purchase. The car was ready as promised. My salesperson accommodated my More

by Barb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Jones
September 01, 2022

Been looking for a gently used vehicle for my family and I. Told the cells associate Eric Simpson what I was interested in and he helped point the way and what we were looking for. He was very knowledgeable More

by MGreene
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Simpson
August 24, 2022

We wanted to surprise our daughter and bought a 2022 Honda Civic. Mike G was very helpful and let me borrow a big bow for the surprise. Thanks again, Mike!! More

by Foxyangy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike G
July 29, 2022

Kept lowering the price then raised it over $3000. After having not sold it in over 60 days they suddenly decided it was below market value. More

by general19662004
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Fred Flintstone
Jul 29, 2022 -

Jeff Wyler Honda in Florence responded

We’re sorry you feel this way. Please discuss this matter directly with our General Manager Matt Brady @ 859-283-2727 to help us get more details about what happened and who you worked with. We appreciate your feedback to help us do things differently the next time.

July 05, 2022

Went to see purchasing a 2022 Honda CR-V. Found out the 35000.00 price did not list their 12% markup fee. They claimed that the owner thought the 10000.00 markup was too much, lol. So I had t More

by dustman74
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Forgot, name
Jul 29, 2022 -

Jeff Wyler Honda in Florence responded

We’re sorry you feel this way. Please discuss this matter directly with our General Manager Matt Brady @ 859-283-2727 to help us get more details about what happened and who you worked with. We appreciate your feedback to help us do things differently the next time.

Jul 29, 2022 -

dustman74 responded

First, I don’t feel this way, it actually happened. Second, because of the lowball and completely comical trade in offer on 2020trd sport Tacoma with 16000 miles and 12.5% markup you lost out on actually selling me a more expensive vehicle which I did with my 22 passport elite.

June 30, 2022

Run away! Shady place! Minimum 10K "market adjustment" on all cars now here! Do yourself a favor and Google "dealership without market adjustment" and only buy More

by Bigdudern
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam
Jul 29, 2022 -

Jeff Wyler Honda in Florence responded

We’re sorry you feel this way. Please discuss this matter directly with our General Manager Matt Brady @ 859-283-2727 to help us get more details about what happened and who you worked with. We appreciate your feedback to help us do things differently the next time.

June 26, 2022

David Wyler runs a shady business! I’ll never buy a car from Wyler. Talking with the sales team about a new Honda Odyssey and they did a bait and switch when I got there, even after co More

by Travis
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Brady, Lannce Hargrove, Bob Brewster, Ryan Hamilton, Jeff Wyler Florence Honda Internet Team, Justin Staggs
Jul 29, 2022 -

Jeff Wyler Honda in Florence responded

We’re sorry you feel this way. Please discuss this matter directly with our General Manager Matt Brady @ 859-283-2727 to help us get more details about what happened and who you worked with. We appreciate your feedback to help us do things differently the next time.

Jul 29, 2022 -

Travis responded

I am glad this type of forum exists for all of us consumers out there. I don’t know who wrote this from Wyler but I did talk with them and nothing happened. The manager said something about them having a problem with their sales people to which I can agree. There are other dealerships that will not treat you the way Wyler does. Go elsewhere, get MSRP, get treated like you are the customer and find your Honda vehicles from someone else that won’t treat you like trash!!

Jul 29, 2022 -

Jeff Wyler Honda in Florence responded

Hey Travis, please call Matt Brady he is the General Manager and he has not yet spoken with you about this issue. We appreciate your feedback. The only way for us to grow and improve is through communication. Please call. Thank you.

Jul 29, 2022 -

Travis responded

Huge shout out to Dealer Rater showing these kind of responses publicly! I agree, let’s grow and learn together. For all my fellow Honda customers, and mind you there may be less after this interaction, here are the facts. Matt Brady has at least 3 people that sit no less than 20ft from him that have my number, but he wants me to call him. What does that say about Matt and Jeff/David Wyler who hired him? Their response is not sent to me directly but posted on this site over a month later. It is clear from various crowd sources sites that all Wyler dealers are charging at least $5-$10k just in “market adjustments” not withstanding the extra misc garbage they make you buy. This company takes advantage of you the customer, during extremely high inflation no less. I already have an offer in place with another dealer that is giving me MSRP here locally. Just make some calls, you can get the same. Hope this helps!

Jul 29, 2022 -

Jeff Wyler Honda in Florence responded

We are glad you found a vehicle you are happy with. We are very sorry you were not able to reach a deal with our team. Have a great day Travis.

Jul 29, 2022 -

Travis responded

Thanks! What a great response, this is so helpful for all of you former Wyler customers!

June 11, 2022

SURPRISE! MARKET ADJUSTMENT! The time at the dealership before/during the purchase was a positive experience. However, I was charged nearly $10k MORE than the More

by Lisa W
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Keith Ford
Jul 29, 2022 -

Jeff Wyler Honda in Florence responded

We’re sorry you feel this way. Please discuss this matter directly with our General Manager Matt Brady @ 859-283-2727 to help us get more details about what happened and who you worked with. We appreciate your feedback to help us do things differently the next time.

Jul 29, 2022 -

Lisa W responded

I went to management first and was told 1) it's legal, 2) everyone is doing it, and 3) even the price of wings is up right now. Going to management didn't work. He just waited for us to leave. Yes, everyone is marking up prices from wings to cars, but restaurants and grocery stores show the price adjustment on the price tag or menu. They are transparent about it. Just because everyone is doing it and it's legal doesn't mean hiding the real price is ETHICAL.