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Jeff Wyler Nissan of Cincinnati
Cincinnati, OH
381 Reviews
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Showing 381 reviews
March 28, 2016
2015 sentra Just bought my first Nissan product. Couldn't be happier. I'm really satisfied with my 2015 sentra deal from Jeff Wyler Nissan Cincinnati. The process Just bought my first Nissan product. Couldn't be happier. I'm really satisfied with my 2015 sentra deal from Jeff Wyler Nissan Cincinnati. The process was very smooth and I had keys in my hand within in couple of hours. Specially, Leroy Glass who assisted me throughout the process was very helpful. Without doubt, this is the best place in Cincinnati for your automotive needs. More
by mario perera
Employees Worked With
Leroy Glass
Helpful March 25, 2016
2016 Altima Thank you to Mark Wombles and the staff at Jeff Wyler. We had a great car buying experience. We were extremely happy with the time Mark spent with us Thank you to Mark Wombles and the staff at Jeff Wyler. We had a great car buying experience. We were extremely happy with the time Mark spent with us in selecting our new car and making everything go so smoothly. More
by Michael Pfaffinger
Employees Worked With
Mark Wombles
March 23, 2016
Chaos and lack of professionalism of some of the employees To be fair, my husband and I went to this dealership only a few days after they had changed from one owner to another. However, this does not excus To be fair, my husband and I went to this dealership only a few days after they had changed from one owner to another. However, this does not excuse some of the difficulties we had. Our sales person, Leroy, was poor with communication. We went to the place knowing which car we wanted to see and likely purchase, so we were an "easy sell," for the most part. However, it did not feel as though we were engaged in fair negotiation with the sales team (salesman and "manager). They conveniently attempted to hide some "extras" in the deal they offered to us, saying that we could have the car for $200 a month for 60 months. However, we did our research and knew the going interest rates, the sales tax, etc. and knew that we could get the same monthly payment for 48 months. After challenging the salesman he came back and said, “I just learned” that there were “extras” thrown into the first deal. My husband actually sent his phone with the sales person and we got what we wanted. After that process, we waited for hours to sign papers- and there were no other customers! However, we were not told which finance companies were options, what interest rate(s) we were offered, etc. We had to ask as we were sitting down and finally signing papers who the lender was and what the interest rate was. FINALLY we took the vehicle home. It was after running an errand that evening that I saw that we had no temp tag on the car. There was a Jeff Wyler ad plate, but nothing official. AND WE WERE NOT TOLD. My husband called the dealership and they said they were “out of them” and it would take a few days to get them in. In the meantime, my husband had to drive round trip 35 miles to and from work each day with no license plate. We arranged that I would be able to stop by the dealership and pick up the tags and that they were expecting me. I walk in, tell the sales guy why I was there, and am left standing and waiting at the desk. After about ten or so minutes I was shown to the waiting area for the service department because “they haven’t printed it off yet.” After waiting for about another 30 minutes I walked out onto the sales floor and the salesman said, “It will be awhile yet because they’re working with a customer who was having a problem.” I wanted to say, “I WAS YOUR CUSTOMER FOUR DAYS AGO AND I HAVE A PROBLEM!” I walked away before I said something reckless and the salesman followed me making excuses. I then explained I was upset because we were not told from the day of the sale that we did not have a license plate. Then the sales person made excuses about the fact that he wasn’t told, etc. I was so angry at this point that I was tearing up. Finally, a business office guy came out to get me. He asked how I was doing, and I was honest. I said I was upset and why. He was very comforting, said that the plate had been sitting on his desk THE ENTIRE TIME I WAS WAITING and that I never should have had to wait. It seemed again, that the ball was dropped by Leroy, the salesman. We then were called and told that we had to come in and sign more papers because of the changeover in owners of the dealership. We again had to wait, but waited a more reasonable length of time. However, Leroy was sitting at his desk, which is right by the door, and completely ignored us. And I’m glad. We will not go back to this place again, even if they advertise a car we would like. More
by emerald
Employees Worked With
Leroy
March 20, 2016
2016 Maxima Just bought my first Nissan product. Couldn't be happier. Checked out the safety rating first and it was at the top of all the categories. Worked w Just bought my first Nissan product. Couldn't be happier. Checked out the safety rating first and it was at the top of all the categories. Worked with Alex Grace at the dealership. He was awesome to work with and a great representative of the Wyler family of dealerships. Ask for him. He's great. More
by Road Apple
Employees Worked With
Alex Grace and Nate Kelso (both great to work with)
March 18, 2016
I Love My New Altima This is my third Altima. I was a newcomer to Ohio, in 1994 when I bought my first Altima from Mr. Falhaber (R.I.P.). It served me well and I came ba This is my third Altima. I was a newcomer to Ohio, in 1994 when I bought my first Altima from Mr. Falhaber (R.I.P.). It served me well and I came back and purchased my 2003. After 12 more dependable years, it was time for a new car. Brant helped make it an easy transition and got me a good price. He helped me catch up on the 12 years of technology changes I missed, explaining and demonstrating how things worked. It is nice to know that I will be able to continue to bring my car back to the same place. I have been learning all of my new features and loving the driving experience. More
by nelsth
Employees Worked With
Brant Jerome Renner
March 10, 2016
outstanding service! Professional, honest, service! Treated like family! Highly recommended for a new car buying experience! Liked it do much that I recommended a friend, Professional, honest, service! Treated like family! Highly recommended for a new car buying experience! Liked it do much that I recommended a friend, She also purchased a new car More
by Stephen Grace
Employees Worked With
Alex Grace
February 24, 2016
Great salesman The dealership was formerly Falhaber Nissan, and I had been coming back to the same place for years for my leases, primarily because of my great sales The dealership was formerly Falhaber Nissan, and I had been coming back to the same place for years for my leases, primarily because of my great salesman, Brant Renner. He listens to what you want, doesn't try to oversell, and explains all the new features each time. I feel that the Jeff Wyler dealership has captured some of the family feeling that Falhaber had, and all the people I dealt with were friendly and helpful. I highly recomment Brant as a salesman. More
by Tefosade
Employees Worked With
Brant Renner, Dion, Carl
February 19, 2016
Great Experience at Jeff Wyler Nissan I am a younger female buyer and have gone to many dealerships who try to take advantage of me or do not treat me respectfully because of this. My exp I am a younger female buyer and have gone to many dealerships who try to take advantage of me or do not treat me respectfully because of this. My experience at Jeff Wyler Nissan this past week was completely different. Fred, Corbin, and Rick all treated me with respect and were very reasonable and friendly to work with. I left feeling like not only did I receive a great deal on my 2016 Nissan Rogue SV (which I love by the way) but that I had a very satisfactory experience in the process. They were very adamant that they were available for any problems that arose and that they try to treat their customers like family both during the sale and after. This rang true as I found a small defect in my interior after bringing the car home and they were very quick to respond that I could bring it in for repair. I appreciate the experience I had with these guys and am glad I ended up giving them my business. More
by muellehc
Employees Worked With
Fred, Corbin, Rick
January 01, 2016
Not an honest dealership My experience wasn't good with Clay Cooley Nissan in Cincinnati. Notice that all the other reviews are for Falhaber Nissan. Clay Cooley bought from Fa My experience wasn't good with Clay Cooley Nissan in Cincinnati. Notice that all the other reviews are for Falhaber Nissan. Clay Cooley bought from Falhaber in the spring of 2015. I bought my car in December 2015. This certainly wasn't a Falhaber experience. They treated me poorly by not returning calls, my salesman was relatively new and used that excuse for everything that he didn't know or didn't want to answer. I made the mistake of signing on the dotted line. Later realized they charged me $595 for a "clear coat" that I didn't even want. I will say that they told me that could be refunded to the bank. The pricing on their website for Cincinnati is for a different geographic area. The pricing on the Internet doesn't match what they charge. I kept asking and the finance guy, who was also new, finally agrees with me that I was right. And then he said he would look into it. That was almost three weeks ago and it's still the same. To me that's false advertisement. He told me it was an error and not deceptive. It's deceptive if it stays that way! I also didn't get the money for my trade in until I called corporate to complain as they told me a few weeks later that there wouldn't be anyone there to sign the check for another week. Ironically after I went to corporate I received a call that I could come pick it up. I paid a $250 document fee.... Why not mail it to me? Regardless I didn't want these clowns to have my money one more day so I went and got it. The GM ignored my calls, my sales guy ignored my calls/texts. They are unprofessional, rude and in my opinion they are crooked. Don't make the mistake I did by going here. More
by AmyM
Employees Worked With
Corbin Stamper, Dave coulter, Steve sutton
February 20, 2015
Easy buying experience falhaber nissan took a no games approach towards selling me a car. Salesman was helpful, friendly, and not at all pushy. Would recommend to others. falhaber nissan took a no games approach towards selling me a car. Salesman was helpful, friendly, and not at all pushy. Would recommend to others. More
by Vickiv40
Employees Worked With
Luke
