Worst - Unacceptable Attitude - Customer Dissatisfaction - "Eugune Lefever" (Sales and leasing consultant"Unprofessional") - Changes OTR Price after agreement
I have faced today ( 08242018) one of the worst, unacceptable behaviour in the Jeff Wyler Nissan Showroom Branch located at 4136 Shelbyville Road, Louiseville, KY, 40207 due to the bad behaviour of their Sales and Leasing Consultant ( Eugune Lefever).
He dont know how to behave with customers. Very unprofessional.
Day 1 :
I have visited their website and reached them via phone since i have interested in Altima 2.5 S 2018 model at (08222018).
I had nice reception from their representative named Eric. He guided me for Altima 2.5 S and also showed another model Altima SR Model.
We had a discussion on the price Altima 2.5 S ( $17500 OTR Price) and Altima SR ( $21900 OTR Price). I was in the showroom from 06:00 PM - 10:00 PM.
We had a mutual understanding and left the showroom on the final decision to choose between the 2 cars where i am interested.
Day 2 :
Eric has called me again on (08232014) and requested me again to visit their showroom again to finalize the OTR Price and decide the car among the 2 which i was interested.
I have visited them again. He introduced the person named "Eugune Lefever" as thier Manager and requested to finalize the OTR Price for the models.
We had discussion on OTR prices for both the cars and agreed on the OTR Price of Altima 2.5 S ( $17000 OTR) and Altima SR ($20500 OTR).
After that we came to final agreement and proceed to apply finance on them and i requested for 0.00% finance for Altima SR ($20500 OTR) Price. Eugune Lefever agreed for ($20500 OTR) and he told us that he will confirm with his boss ( dont know whom ?) for the 0.00 finance. He told us to visit tomorrow and he will call us. Also told us not to attend any call from any other persons from their showroom ( dont know why).
Day 3 :
I was waiting to get confirmation on the 0.00 % finance for the Altima 2.5 SR with $20500 OTR Price.
I received a call from Eugune Lefever around 2:00 PM and got really shocked. He informed me that he cant do any 0.00 % APR ( which is acceptable) but he changed the OTR Price ($20500) to (22800) with 12.9 % APR.
I requested for an explanation for the change in the OTR Price which was agreed mutually. He disconnected the call and didnt attended the calls after that.
I visited their branch to find out the confusion around 06:00 PM. Eugune Lefever was available on their office. After seeing us, he took us to the seperate room in their office and started shouting.
I was really confused and shocked by his behaviour. When i was asking why there is a change in OTR Price which was agreed, he replied "I need to way to make money. Either take the car OTR with $22800 with 12.9% APR or leave the office". I demanded him to speak with his boss, he just walked away.
It was very unprofessional, unacceptable behaviour.
Even i requested to opt out for another car, he just walked away.
Hence, I left their office with disappointment and request all other customers to be aware of this branch. Hopefully, respective officials from their branch will look into it and take necessary actions if possible ( just a request)