Jeff Wyler Superior Kia

I found my sales agent, Derrick to be helpful, courteous and knowledgeable but very likeable too. Jeff Wyler Superior KIA beat any other price I could find for the Soul we wanted. That's why I fought I-71 and knowledgeable but very likeable too. Jeff Wyler Superior KIA beat any other price I could find for the Soul we wanted. That's why I fought I-71 and I-75 traffic (torture) and drove up from the Louisville area to buy my car. I'm pleased with the deal! More

It is impossible to get service, even when the car is under warranty. I tried for over two weeks to get through to the service department on their website and chat functions. Never even got a return call under warranty. I tried for over two weeks to get through to the service department on their website and chat functions. Never even got a return call despite numerous tries. When I called, I had to go through an automated system, then a service person and then a service manager. Had to repeat everything each time. Despite my AC being out in mid July with temps in the 90's, they would not even attempt to diagnose the problem until September! When I said this was unacceptable, I got a response that clearly indicated they really did not care. Very, very poor customer service. I will not go back. More

Chris was always helpful and happy to explain me everything...i bought my car in just 4 hours everything...i bought my car in just 4 hours More

DO NOT, I repeat, DO NOT waste any of your time at this dealership. The failures and inadequacies of the management are not worth my time to list‼ JUST TRUST ME that my extended dealings and attempts to dealership. The failures and inadequacies of the management are not worth my time to list‼ JUST TRUST ME that my extended dealings and attempts to order/purchase a new vehicle were horrendous. More

Buckle up, this is in depth. Went in to purchase a brand new Sorento that I saw on their website. It had not been delivered but the salesman, Eddie, said it was on its way and we Went in to purchase a brand new Sorento that I saw on their website. It had not been delivered but the salesman, Eddie, said it was on its way and we could do a "soft" agreement and then he would contact me the moment it was off the truck. During our negotiations, he tried to tell me the vehicle was 51k. I understand prices are over MSRP right now, but this is a Sorento, not a Telluride? When my husband spoke up (for the first time) and asked why other Superior (now Jeff Wyler) dealerships are offering the same car/trim level for 5k less Eddie proceeded to tell us that those guys are lying to me and trying to scam me. He then processed to talk crap about Jeff Wyler's companies and tell me how much he hated Jeff Wyler and hated working for Wyler companies and is mad they bought out Superior. Seemed unprofessional to me. We decided to go through negotiations because the trim we are looking for is hard to find right now and he low balled my trade-in. After showing him my 3 other offers that are 3-4k more than he offered and he still wouldn't bring it up more than 1k. And then at the VERY end after we are getting ready to leave he proceeds to say "well I normally deal with the men, so can I have your phone number?" to my husband who had said 1 sentence to the guy the entire hour we were there. This is my car, my deal, my trade-in, my money down. My husband was only there for the ride there and back. I found this extremely rude and completely turned me off. My husband told him "I'm out of town a lot for work, this is my wife's car you need to contact her" and we left. I got a text today that the car is in and I can come get it, but we have decided to work with another dealer and salesman who wants to show me respect and wants my business within the Jeff Wyler company. I have patience and am willing to wait to purchase my car from someone who respects me. More

They do not care about your time. They will also try to scam you. Marked the price on a trade in down $1,000 and when I brought up it needed fixing, they took over two hours to refill They will also try to scam you. Marked the price on a trade in down $1,000 and when I brought up it needed fixing, they took over two hours to refill the paperwork. Highly do not recommend working with this dealership. More