Jenkins Hyundai of Leesburg

Arrived at 1:45 for a 2:00 appointment for software update requested by recall letter. (My bad for not asking how long this would take). Terrell escorted us to a nice waiting area. After being left update requested by recall letter. (My bad for not asking how long this would take). Terrell escorted us to a nice waiting area. After being left there with NO communication for 2 full hours, sought out Terrell for an update. Response, "I'm looking into it." 30 minutes later he walks by apologizing and goes on to someone else. No response for another 30 minutes, at which point we have been there over 3 hours and are ÐONE. At 5:00 both my husband and I approached Terrell for a second time, prepared to get the keys and leave regardless of status. He said he was getting the paperwork. We walked outside, prepared tp get in our car which was parked there, regardless of paperwork or repair status. Papers were brought out which we Initialled but did not bother to read, thinking "gimme the keys so i can get the heck outa here." Unacceptable to leave people sitting for 3 hours with no feedback. Won't be back. More

My purchasing experience with Jenkins was not at all pleasant. It started out well when I first met with Travis the sales rep and test drove a couple different vehicles. But once I went inside and met w pleasant. It started out well when I first met with Travis the sales rep and test drove a couple different vehicles. But once I went inside and met with Nico, the entire experience went downhill. I did end up purchasing a car, but I felt like I was deceived, manipulated, and take advantage of. The stereotype of car salesmen and car dealerships is exactly what dealing with Jenkins is like. If you’re looking to have a pleasant car buying experience, where you feel treated fairly, and you don’t feel take advantage of don’t go to Jenkins. If you’re looking to get a good deal, don’t go to Jenkins. More

I can’t believe an Auto Group can be so uncustomer related. I used to rate the service department high, but after today it has decreased tremendously. A recall fix was to remove a critical part that I related. I used to rate the service department high, but after today it has decreased tremendously. A recall fix was to remove a critical part that I now have to pay a third party to fix out of my pocket. I can’t believe a group of dealerships have such disregard for customer service. Now I have to pay out of pocket for something Hyundai and the dealership will not fix just to use the tow option that I paid for when purchased the vehicle. Once my maintenance contract is up will not step foot in another Jenkins Dealership. More

Went to look at several vehicles new ones, drove a sonata I liked, I was leaving a manager came out to tell me I can look at numbers and see if that works for me, they quickly gave me numbers, we w sonata I liked, I was leaving a manager came out to tell me I can look at numbers and see if that works for me, they quickly gave me numbers, we went back and forth and few times, I didn't think we would get to a agreeable number but we did, I appreciate the quick working manager. The sales representative Vaea Nicolas was excellent, not too aggressive, just right, please commend him. Thank you. More

As a customer, I was treated extremely poorly during a recent transaction. From the very beginning, I was not given the time, patience, or respect that should be standard when working with any customer, e recent transaction. From the very beginning, I was not given the time, patience, or respect that should be standard when working with any customer, especially someone older who might need extra explanation. Instead of clearly outlining the terms, the staff rushed through the process and presented a stack of documents for signature without ensuring the customer truly understood what they were agreeing to. This created a situation where I believed I was being helped, when in reality they were being taken advantage of. The paperwork I signed was never thoroughly explained in plain, straightforward language. Important details were glossed over or ignored, and there was no meaningful effort to ensure that I fully understood the financial implications. Signing legal or financial documents without a clear, informed understanding is dangerous for anyone, but it is especially troubling when it happens to an older person who trusted the business to be honest and transparent. This failure to provide a proper explanation undermines the very idea of informed consent. On top of that, my trade-in was vastly undervalued. The company offered an amount that did not come close to the item's true value, and this was never properly disclosed or justified. I was left under the impression that I was receiving a fair deal, when in reality I was losing significant value. This kind of conduct suggests that the business prioritized its own profit over basic fairness, knowing I might not realize how much I was giving up. When the issue was later raised, and I approached the business about the poor treatment and unfair trade value, the response was deeply disappointing. Instead of acknowledging their mistakes, the staff became defensive and evasive. They did not take responsibility for failing to explain the documents clearly or for undervaluing the trade-in. This refusal to be open and accountable made an already bad situation even worse. Even after being confronted, the company continued to disappoint. Rather than correcting the problem or offering a fair resolution, they tried to minimize what had happened and distort the facts. This ongoing dishonesty shows a troubling pattern: not only did they mishandle the initial transaction, but they also refused to act with integrity when given the chance to make things right. More

Moriah did a great job of helping us with our car needs but not being too pushy. It was a pleasant experience- which I can’t say for other dealerships. but not being too pushy. It was a pleasant experience- which I can’t say for other dealerships. More

Just brought vehicle in for service and tried to upsell work that was just performed less than a year ago. work that was just performed less than a year ago. More

Convenient location. Good inventory, service department is very good. Sales staff O worked with was courteous. Good inventory, service department is very good. Sales staff O worked with was courteous. More

Purchased a new vehicle with Sharla, whom was most helpful. I also want to thank Dean, and Steve in management, whom were so easy to work with on my finance management. I have purchased several cars a helpful. I also want to thank Dean, and Steve in management, whom were so easy to work with on my finance management. I have purchased several cars at this dealership, and have always been pleased., More

Knowledgeable sales People, Beshir, and Finance,, Paul, a nd good pricing. They will work with you! a nd good pricing. They will work with you! More