Jenkins Hyundai of Ocala

We went in for an oil change on our third Sonata, a 2011 model. While there we looked at a 2012 Sonata Limited and ended up with an offer we could not refuse. We have had experience with Jenkins Hyundai model. While there we looked at a 2012 Sonata Limited and ended up with an offer we could not refuse. We have had experience with Jenkins Hyundai since our first Hyundai (a 2006 Sonata) and could not be happier with the service. The service representative, Aaron, has always been exceptional. He has always explained what was to be done and, when the unexpected occured, he answered all of our questions as to why the extra expense (or work) was required. The sales staff at Jenkins Hyundai is exceptional also. Always acting in a low pressure manner but always having the answer to your questions about the vehicles and the advantage of upgrading to a newer or better product. We have always been happy with their evaluation of our trade-in vehicle. We have been happy with our experiences with our Hyundai Sonatas and have the highest regard for the Hyundai company and Jenkins Hyundai of Ocala. Jenkins Hyundai of Ocala, Florida should be held as a model for all automobile dealers to emulate. Their service and sales staffs are unbeatable! More

Looked at a new car with a sticker price of $17,400. Looked at a new car with a sticker price of $17,400. Asked for their best price. They then tried to say the starting price on the car was $25,00 Looked at a new car with a sticker price of $17,400. Asked for their best price. They then tried to say the starting price on the car was $25,000. Needless to say we left......... More

My mother brought in her car with 15K on the odometer. She was told the cabin filter needed to be changed and the throttle body and fuel injection system required cleaning and tuning. Also a four wheel al She was told the cabin filter needed to be changed and the throttle body and fuel injection system required cleaning and tuning. Also a four wheel alignment was required for a discount rate of $290.00. I spoke with the service tech, Keith Andrews and he was quite sarcastic with me over the phone. He tried to charge her $79.00 for tire rotation and balance on top of the $290.00. I said Sam's club will do it cheaper. He told my mother Sam's does not offer the service and that he unlike her son has her safety in mind. He also wrote on her paperwork....owners son prevented service department from completeing required work for safety. I plan on speaking with the service manager, but I am sure he will take his employeee's word and brush me off. Avoid this dealership. More

I have been buying from this dealer for four years now. My first experience was in purchasing a 2007 Sonata, the shopping experience I had with Carolyn was outstanding, so with my future cars, a Santa Fe, My first experience was in purchasing a 2007 Sonata, the shopping experience I had with Carolyn was outstanding, so with my future cars, a Santa Fe, then a 2009 Sonata I made Jenkins my dealer of preference and worthwhile to drive a couple hundred miles south to purchase my vehicles. I still receive birthday cards from Carolyn which proves the professionalism of service goes beyond the point of vehicle delivery. I am confident enough that on my last vehicle purchase I called Carolyn, let her know my needs and when I arrived at the dealer most of the paperwork was in order. Even though I arrived s few minutes before closing, nothing was rushed and my wifes new Sonata was clean and ready for delivery. Thank you for the outstanding experiences during my purchases. Rick M More

Purchased 2011 Santa Fe LTD 1 week ago. Emissions warning light on day after purchase. Multiple attempts to communicate with salesman to assist with service. After first contact with him, I received no furth light on day after purchase. Multiple attempts to communicate with salesman to assist with service. After first contact with him, I received no further communication from him, although I contacted all of the numbers and email on his business card he provided to me on the day of purchase. I expect better service for trading in my 2006 Sonata and purchasing a new vehicle. It is disapointing that the new vehicle has problems the day after the purchase, let alone have Quality problems with the dealership! Where is the quality of service? Once the purchase is made the customer is no longer valuable? I will not recommend Jenkins of Ocala to anyone. In fact ALL of my co workers know of my difficulties with the lack of response!! I also recognized after the purchase that the sales document noted the odometer reading at 18 miles, when in fact the vehicle had a significant higher odometer reading. Is this legal? I was informed the vehicle was driven from the tent sale in Leesburg to Ocala, and the salesman told me it was out for a test drive the day earlier. The vehicle was covered in dust from the tent sale. The final detail after I purchased it was not up to par. The windshield had streaks on the inside and outside. The dashboard was still dusty with a hand print over the passenger side area. They can and should do better. More

Buying my car from jenkins hyundai was a great experience. I love my new elantra and everyone at the dealership was very friendly and helpful. Jim made sure that I was able to get every option I w experience. I love my new elantra and everyone at the dealership was very friendly and helpful. Jim made sure that I was able to get every option I wanted while staying in my budget. I'll definitely be a returning customer! More

Our experience with Jenkins Hyundai was great!!! We did not have the sales pressure that you have @ other dealerships. Chris and Carolyn were very pleasant and very informative. The process went really fas not have the sales pressure that you have @ other dealerships. Chris and Carolyn were very pleasant and very informative. The process went really fast for us. We felt everyone was very honest and fair. We were on a time crunch and the fiance guy hurried right along for us.All in all we would recommend this dealership to all our friends.Thanks so much. WE LOVE OUR SONATA!!!! Thanks again, Kathie and Neill More

i am very pleased with the attitude at jenkins hyundai in ocala i purchased the perfect car and the one i wanted thank you to jim f he was great it was great experience and i am really excited abou ocala i purchased the perfect car and the one i wanted thank you to jim f he was great it was great experience and i am really excited about the car i will recommend jenkins hyundai again just as i have in the past i bought my 2000 hyundai sonata there in 1999 More

We did research online prior to making our purchase. We visited a lot in Gainesville and was disappointed in the staff and selection. Jenkins had a larger inventory and we liked the prices. They worked to visited a lot in Gainesville and was disappointed in the staff and selection. Jenkins had a larger inventory and we liked the prices. They worked to help us reach our goal and at the end of the day we drove out with what we wanted. Very happy! More

Made an 8am appointment for an oid change. I arrived at 755am. I waited 15 minutes before I was assisted while other customers with Hyundai's were helped. I own another manufacturer's luxuary car with an o 755am. I waited 15 minutes before I was assisted while other customers with Hyundai's were helped. I own another manufacturer's luxuary car with an over priced Jenkins service plan. Once helped I advised Peter that I had an 8am appointment and that I would be waiting for the car. He advised about 1 hour. After 2 hours of waiting and hearing the names of the Hyundai customers being called to pick up their cars I inquired about mine. I was told that the wipers had stopped working. They worked on my rainy drive in. I was also told they didn't know I was waiting. They could not tell me how long it would take. After about 45 min the mechanic came in shaking his head and shrugging his shoulders. I was told my car was finished and the wipers worked. They didn't know that if the hood was up the wipers would not come on. Had they asked bothered to ask me I would have told them that it is a safety feature to keep stupid mechanics from braking the blades and arms while the hood is up as they are recesed and automatic. My advice, take your Hyundai there for service. If you have any other brand of car go somewhere else. More