Jenkins Hyundai of Ocala - Service Center

Recently I brought my car into the service department with paint peeling off the roof and hood. Aaron in service promptly scheduled for it to be fixed. It only had 28,000 miles on it. We scheduled a few with paint peeling off the roof and hood. Aaron in service promptly scheduled for it to be fixed. It only had 28,000 miles on it. We scheduled a few weeks out. It took several phone calls to get a repair order so I could reserve a rental car. I dropped the car off as scheduled. It was to be ready in one week. It took over 3 weeks, 15-20 phone calls, with no return calls. I had no idea what was going on or what to tell the rental car place. No one wanted to help me find out what was going on, they kept referring me to Aaron, who didn't return my phone calls. Finally he called me back and said they were having trouble with dust in the paint shop and he wanted to make sure it was right for me. That was greatly appreciated. I got my car back at the end of the day and it had been raining, once it was home I noticed the paint wasn't the same color, there was a new chip in the paint that had been covered with touch up paint, sanded "rub marks" with no paint on it at all and under the hood is a nightmare. There is paint spatter everywhere and dust. The paint was rubbed into the rubber and plastic parts. It looks like a high school kid practiced on it. I went back in two days later, which was the first chance I had. I showed it to the service advisors, there were two of them. They agreed and saw all the mess that I saw and said they would have Aaron call me. Still haven't heard from him. I tried calling him again, and finally asked to be sent to the GM. Jason answered the phone and told me that my car wasn't even under warranty and that they were just doing me a favor. He said it looked better than when I brought it in and said my issue was with the place where I bought it. I told him the place where I bought it is not who painted it. I can't believe they would let a car leave looking like this and that he doesn't even care about the level of work that's being done on cars under his management. I wasn't charged for the work and thought it was still under warranty. Now if I ever want to sell my car, it's value is greatly decreased due to their sloppy work. I have no idea what it will cost to get my car back to what it should be. Jason was rude and condescending. More

Very good experience from start to finish. I will definitely refer friends and family to this dealership. Service was fast and friendly with attention to detail. definitely refer friends and family to this dealership. Service was fast and friendly with attention to detail. More

We love taking our car there for service, always good. The only thing I don't like is having a salesman trying to get us to sell our car and look at a new one, other than that all is great The only thing I don't like is having a salesman trying to get us to sell our car and look at a new one, other than that all is great More

There has been a big change in the Service Department since my last service (oil change) visit. Still great service, but the whole process has been streamlined!!!! From the minute I drove into the ser since my last service (oil change) visit. Still great service, but the whole process has been streamlined!!!! From the minute I drove into the service bay untill the service was complete, I paid and left. Promises made timewise on target, car washed, every employee friendly and efficient, all things completed in the time stated (in fact 10 minutes early) VERY IMPRESSIVE!! No wonder I have purchased multiple Hyundaiis and my friends and relatives have also purchased here at Jenkins Hyundai. Cudos to all!! More

My service experience at Jenkins was great. I came in for recall work on my 2016 Tucson and was greeted by a pleasant service writer. They asked if I would like a complimentary car wash and all was done in t recall work on my 2016 Tucson and was greeted by a pleasant service writer. They asked if I would like a complimentary car wash and all was done in the expected timeframe. More

I have always been treated with a friendly attitude by the staff. Also, my advisor Kristi has been wonderful to work with. She so accommodating and knowledgeable. You have a jewel of an employee wit the staff. Also, my advisor Kristi has been wonderful to work with. She so accommodating and knowledgeable. You have a jewel of an employee with her. More

Courtney handles my visits in a professional manner, keeps me informed during the process and always remembers me by name keeps me informed during the process and always remembers me by name More

Excellent fast service. Was greeted promptly by George, very nice. Work was done faster than expected. Car was returned clean. Always a pleasant experience at Jenkins Hyundai in Ocala. Very nice waiting ar very nice. Work was done faster than expected. Car was returned clean. Always a pleasant experience at Jenkins Hyundai in Ocala. Very nice waiting area and everyone was super nice, Thank you!!! More

Mike Zecco was polite and very helpful. We brought our new car in for the 1000 mile inspection. The entire process went well . He answered all of our questions and took great care of us while we were ther new car in for the 1000 mile inspection. The entire process went well . He answered all of our questions and took great care of us while we were there. More

Mr. Zecco was expeditious, courteous and thorough in assisting me with my service requests. Mechanical personnel did an exemplary job, from start to finish. My intention is to utilize Jenkins Ocala fo assisting me with my service requests. Mechanical personnel did an exemplary job, from start to finish. My intention is to utilize Jenkins Ocala for all of my service needs. Thank you. More