Jenkins Hyundai of Ocala - Service Center

Our 2021 Kona experienced engine failure July 2023. We towed our Kona to their location due to needing a loaner car /rental to allow transportation to work. Upon arrival it was a fight to receive a loa We towed our Kona to their location due to needing a loaner car /rental to allow transportation to work. Upon arrival it was a fight to receive a loaner vehicle dispute our “client service representative” Courtney Winters stating the work would typically take a month to complete. Communication was limited if not nonexistent regarding the process or progress of the repair. We were notified the vehicle would be complete the week of August 28th. After numerous calls, voicemails, messages sent, and spending three hours on hold to be hung up on to restart the process Courtney Winters stated “the car would need a new battery costing $300”. Saturday Courtney stated the car would be complete Tuesday September 5th if they could find where the newly replaced engine was leaking coolant. Today we made the hour and 45 minute drive to the dealer after Courtney confirmed they fixed the leaking coolant issue, test drove the vehicle, and it received their seal of approval for us to retake possession. We drove less than 10 miles from their location before the “ENGINE FAILURE” alarms started. Naturally the vehicle was turned around to be returned to the dealer. It is now sitting leaking the remainder of coolant across their service station. Due to the displeasure of dealing your your dealership/repair center and their disgustingly poor customer service and sheer inability to do their jobs effectively I will contacting the better business bureau, However if i see a response by the end of today with the answer I deserve as one of your customers I will give you 10 days to rectify your disservice to me and my family, If not then i will write them and send them all our correspondence with dates of many duplicate repairs with a full written report of this absolutely disgusting experience with your company. More

Do not go to the dealer for service unless you have to and are willing to be overcharged. and are willing to be overcharged. More

I was met as soon as I drove into the drop off location. Kirston came to me within a few minutes and verified the items I wanted done to my vehicle. She gave me an approximate time to complete. Vehicle w Kirston came to me within a few minutes and verified the items I wanted done to my vehicle. She gave me an approximate time to complete. Vehicle was done near time given. Everything was completed as I requested. More

Pleasant, efficient staff. My car basic tune up was completed in about 35 minutes. Very appreciative My car basic tune up was completed in about 35 minutes. Very appreciative More

I was thoroughly pleased with my recent service of my Genesis GV80. My dedicated Genesis service agent, Adam Croner, went above and beyond to make sure that I was taken care of. Thank you, Team Jenkins Genesis GV80. My dedicated Genesis service agent, Adam Croner, went above and beyond to make sure that I was taken care of. Thank you, Team Jenkins!!! More

About 75% better than last time I was in for service. The last service time was hours and had less work being done. This has been the third car purchased at this location and I give you credit for the The last service time was hours and had less work being done. This has been the third car purchased at this location and I give you credit for the improvement. More

See my full review on Facebook. Charging $424 to replace a $17 headlight bulb is outrageous. If it’s a Hyundai design flaw that caused the removal of the bumper to replace a headlig Charging $424 to replace a $17 headlight bulb is outrageous. If it’s a Hyundai design flaw that caused the removal of the bumper to replace a headlight then the dealer, you, should work out a reasonable price for the labor. I requested a discount on the amount and was told no. I am a long term customer but I guess that doesn’t count. Same on you and Hyundai!!! More

Great service! Always in and out very quickly. My advisor, Courtney, is the best! Highly recommend. Always in and out very quickly. My advisor, Courtney, is the best! Highly recommend. More

Brought car in for a recall issue & Oil change, Everthing was done efficiently & the staff was friendly & helpful was done efficiently & the staff was friendly & helpful More

I was overcharged on my repair bill. Lance corrected the situation very nicely. He promised that he would correct the problem by the end of the next week. He did, and I received by chec Lance corrected the situation very nicely. He promised that he would correct the problem by the end of the next week. He did, and I received by check on the next Friday. More