Jenkins Kia of Crystal River

Rocky Vance &Brent Lucas Rocky and Brent went above and beyond helping me through my first car purchase. They were but patient and courteous listen and were not overbearing. N Rocky and Brent went above and beyond helping me through my first car purchase. They were but patient and courteous listen and were not overbearing. Now I feel I have a dealership I can put my trust in and I will be going back. Great Dealership , great Sales Team.Didn't see Rocky Vance's name on the list below so I want to be sure people know he did a great job selling me my car. More

Timmy Torres and the finance manager were wonderful!! Timmy Torres and the finance manager, Brent, were wonderful in helping us through this deal!! This was our sixth car that we purchased from Citrus KIA Timmy Torres and the finance manager, Brent, were wonderful in helping us through this deal!! This was our sixth car that we purchased from Citrus KIA, and they have never disappointed us in the slightest bit!! An excellent dealership!! More

Service Dept. Botched Routine Oil Change and Tire Rotation! I brought my new Kia in for scheduled maintenance. The Citrus Kia service department ignored the owner's manual instructions for checking the engine I brought my new Kia in for scheduled maintenance. The Citrus Kia service department ignored the owner's manual instructions for checking the engine oil level and rotating the (original factory) tires, and as a result over-filled the engine oil (which can seriously damage the engine) and did not properly rotate the tires. When their errors were pointed out, their very rude technician, backed up by Dave the service advisor, insisted that the owner's manual was wrong on both points and needed to be updated. A call to Kia confirmed that was nonsense. They billed for five quarts of motor oil for an engine that only holds 3.8 quarts; no surprise that the oil level showed as 1/2 inch over the Full mark on the dipstick. When they check the oil level at Citrus Kia, they do so immediately after turning off the engine. They do NOT wait five minutes for all the oil to drain back into the pan, as clearly stated in the owner's manual. This causes them to underestimate the engine oil level and add far more oil than they should. I assume that they skip the specified five minute wait in order to save time (at the risk of damaging the engines in their customers' vehicles). In fact, they cut corners in almost everything they did. After draining off the excess engine oil (only because I insisted), the tech did not replace the drain plug gasket, leaving my car at risk of an oil leak. Following the tire rotation, when tightening the wheel lug nuts, they did not first engage the parking brake (which would have taken all of two seconds), causing the car to roll with each twist of the torque wrench, and straining the transmission. Later, the tech drove my car out of the service area with the hood unsecured and loudly banging up and down. I know all these things because I watched the Citrus Kia service department work on my car at my second appointment (meant to fix the first day's mistakes). These are the rudest, most incompetent auto mechanics I've ever met. I would go literally anywhere else for service before returning here. More

Love my CAR This is my 4th car over the years from this dealer ship. I will continue to go back. For cars and servicing, They are awesome there thank you This is my 4th car over the years from this dealer ship. I will continue to go back. For cars and servicing, They are awesome there thank you !!!!! More

A Great Auto Buying Experience! What a wonderful surprise! Citrus Kia was like the old days. There was no high pressure selling from the sales staff. It was like visiting a family o What a wonderful surprise! Citrus Kia was like the old days. There was no high pressure selling from the sales staff. It was like visiting a family owned, hometown business that cared about the customer. More

Bought new car I came in here with little to no hope of getting a new car. I was wrong, these guys up here were amazing. They helped me get into a new car with no is I came in here with little to no hope of getting a new car. I was wrong, these guys up here were amazing. They helped me get into a new car with no issues. I was amazed at the family atmosphere and the customer service. I would recommend these guys to anyone and everyone looking for a final stop. More

Thank you Citrus Kia Went there for the 30.000 mile service , excellent job. Got a very good price .Thank you David the (the manager) and Dave . Elizabeth Katona Went there for the 30.000 mile service , excellent job. Got a very good price .Thank you David the (the manager) and Dave . Elizabeth Katona More

Horrible dealership I have never had a good experience at citrus kia. I was misled into a purchase in 2015 after a wreck and needing a car ASAP so I didn't think it thro I have never had a good experience at citrus kia. I was misled into a purchase in 2015 after a wreck and needing a car ASAP so I didn't think it through or shop around. That is my fault got put into a 2016 kia rio that did not have the features I requested but I was too stressed and upset and hurried to pay attention. Again my fault. Got a call on july 4th this year out of the blue wanting said 2016 rio as used inventory was promised my credit would not be an issue and that I could get into a newer car with no money down and no cosigner they WANTED my car. That was a HUGE LIE. When I got there the salesman ran my numbers came back and said I needed either 1500 down and or a co signer to even proceed. I had told them repeatedly I didn't not have any money to put down and a co signer was out of the question. He didn't offer me any cars to look at did not even try to find a lender just stopped really even dealing with me and started to try and sell my friend who was with me and just had a question. The sales manager and a few other vultures circled her and tried to get her pressured into a car she wasn't sure she even wanted because it would be a higher payment over a longer period than she currently had. We barely made it out of there with or skin in tact. Then I called the service center to check on my warranty and was told it was only for 5yrs or 50k miles and it was over on miles when I had always thought it was 100k warranty. Again a LIE. Would not recommend Citrus Kia to anyone unless I didn't like them and maybe not even then. More

Pleasant and Positive Experience Form initial contact with Dave Duchette in Sales, through paperwork with Brent in finance, a most positive experience. Negotiations were reasonable an Form initial contact with Dave Duchette in Sales, through paperwork with Brent in finance, a most positive experience. Negotiations were reasonable and professional. They no longer had the color I initially looked at on the new Kia Niro, and went to considerable effort to get it for us. Hassle free experience. Good people. More

Purchase of a car I was working with a new employee and this was his first "new" car sale. We had a couple misunderstandings at first, however, over all I felt he did I was working with a new employee and this was his first "new" car sale. We had a couple misunderstandings at first, however, over all I felt he did an excellent job in helping me get the car I wanted. More