Jenkins Kia of Ocala

Very Disappointed Customer! Poor Management, Poor Customer Service! When I first contacted Jenkins, the insured me that they would have the Sedona vans on the lot, so I scheduled Poor Management, Poor Customer Service! When I first contacted Jenkins, the insured me that they would have the Sedona vans on the lot, so I scheduled a test drive, when i showed up they were so worried about my trade in information, my information, and then running my credit!! The gentleman came back stated that I was approved and they could get me into a Sedona but... they didn't have any on the lot!! I said okay so when do you think you will get some in, two guys told me that would call me with in a couple days that they could get me a few in to test drive! So a week went by and never heard anything call the guys card, and he NO longer works there so we called the dealer, they set me up with another guy and ensured me they had more vans on the lot, in the colors and models I wanted, well showed up and they didn't have anything i wanted except a beat up trade in!!!! so again wasted my time. Guy i was assigned to ensured me that he would do what it takes to get me a van from their Gainsville's lot, and that he would call me the next day. I didn't hear a word! So Then the sales girl, the operator i've yet to know what she does called me and wanted to know how my visit was, i told her i was very upset nothing was there, and haven't heard a word, she told me that she would have my sales guy call me right away! Well, didn't hear anything but then to send me an email that they couldn't help my needs!!!!!!!!! I mean really an EMAIL!! How cowardly!!! Do not go to Jenkins!!! I will be contacting someone from Kia too!!! Word of advice: DO not run someones credit, tell them they are approved, tell them that you would get their product in, then send an email to them!!!!!!! More

Great experience again This was my second time purchasing a brand new car from Kia. I am very happy with my new Stinger GT and plan on enjoying it for many years like my las This was my second time purchasing a brand new car from Kia. I am very happy with my new Stinger GT and plan on enjoying it for many years like my last Kia! More

Always the Best In for my regular oil change and as always am treated very well. My service advisor is always making sure I’m taken care of and out in a timely manne In for my regular oil change and as always am treated very well. My service advisor is always making sure I’m taken care of and out in a timely manner. They keep me comfortable with more amenities than you can image. Kia really loves their customers. More

impressive very impressed with how organized and attentive everything was, actually got finished up and was on my way about a half hour sooner than I expected.. very impressed with how organized and attentive everything was, actually got finished up and was on my way about a half hour sooner than I expected.. More

Great Experience At Jenkin's KIA, I experienced no hassle buying, no pressure, everyone friendly and they were fast and polite. The dealership building looked clean an At Jenkin's KIA, I experienced no hassle buying, no pressure, everyone friendly and they were fast and polite. The dealership building looked clean and well kept. More

New car purchase The salesman was great, very informative and helpful. The negotiating part with finance was very frustrating. Once a monthly payment was agreed upon The salesman was great, very informative and helpful. The negotiating part with finance was very frustrating. Once a monthly payment was agreed upon and a down payment (after several hours) someone named Edwin came over to tell me the payment would be higher so I told him to forget the whole deal and he quickly accepted what I agreed to. The entire day was too long from 10 am to 3:15 to buy a car. More

Our experience We were impressed with the facility and the friendliness if all that we worked with. We were assured that we could call Jamie with any further questi We were impressed with the facility and the friendliness if all that we worked with. We were assured that we could call Jamie with any further questions we might have. More

Pleasant reception. Kept me apprised of the progress. I waited a reasonable amount of time for the service of oil change and tire rotation and engine inspection. The waiting area was pleasant and well mai I waited a reasonable amount of time for the service of oil change and tire rotation and engine inspection. The waiting area was pleasant and well maintained More

Car service I like the quality work friendly people,clean building.Helpful when my car was getting service they gave me a ride to pick up my neice.The driver Eric I like the quality work friendly people,clean building.Helpful when my car was getting service they gave me a ride to pick up my neice.The driver Eric was excellent. More