Jenkins Kia of Ocala - Service Center

The service department is excellent…most notable is their customer and timely service. Great job Brian Purdy! customer and timely service. Great job Brian Purdy! More

Ease of scheduling is good although using the app to schedule does not give you in detail what all will be done during the appointment. Very good communication by staff. :) schedule does not give you in detail what all will be done during the appointment. Very good communication by staff. :) More

Both Brian 9/9 and Stacy 9/11 were very friendly and helpful during my visits helpful during my visits More

My vehicle was dropped off on 9/1/2025 due to putting me down. I had it towed and received a call the following day to get an idea of what the issue is. After a couple of days and no communication regarding down. I had it towed and received a call the following day to get an idea of what the issue is. After a couple of days and no communication regarding an update or diagnosis, I reached out myself. I left a message for someone to return my call, towards the end of the day I called again as my call was not returned only to be advised that the individual assigned to assist me has left for the day. I called in again on 9/5/2025 to discuss the issue only to be advised my car has not been looked at. At this point I asked could we discuss a loaner for the inconvenience and was denied the option for a loaner. Later that day I was sent a text with an update and potential issue along with a request to approve the work order. I then called in to advise I received the text and asked why I was being billed as my car is under warranty. The employee stated he was not aware my vehicle was under warranty and I asked why that was not looked into prior to sending me a bill. The employee stated he will send it over for approval for warranty purposes. I received a text later that evening stating he has not received any updates regarding the warranty and will not receive one until the following week. Tomorrow will be a week my car has been in the shop and if I had not called in to push the issue, I wonder if my car would have been serviced prior to now. I am extremely disappointed that I have been forced to go without my vehicle for so long with no date insight as to when it will be available. In addition, my vehicle was brought in on 7/25/2025 and I feel it was misdiagnosed and not properly fixed during that time. I am saddened to say I feel I have been mishandled and left to go without transportation and the extreme lack of communication. More

Everything is easy and fast with the Jenkins Kia Ocala Team. Highly recommended! Love it. Team. Highly recommended! Love it. More

very professional fixed all my recalls and got my remote start to work, they were very helpful and got the work done fast start to work, they were very helpful and got the work done fast More

I was treated with respect by the service advisor he understood what services I needed. understood what services I needed. More

I know that they can’t help if something goes bad on a new vehicle but with 800 mile on my new car and already I am giving up my time to wait for Kia to fix my new vehicle. I am disappointed that I bought new vehicle but with 800 mile on my new car and already I am giving up my time to wait for Kia to fix my new vehicle. I am disappointed that I bought a car that is new and I am having to take time to get it fixed. Nothing wrong with the service department, I just think that less than 1000 miles and something already broke on this new vehicle. More

We were treated with respect. I feel I got the price I was looking for. Very patient with trying to get the price in my ball park. I feel I got the price I was looking for. Very patient with trying to get the price in my ball park. More

Everyone was very nice opening the door once checked in and when finish with work and when finish with work More