Michael "Mikey" Dorsey

This review would be zero if I could. I was told my car repair was delayed 2 hours because the tech who recommended the service on my previous visit was given the work even though he was I was told my car repair was delayed 2 hours because the tech who recommended the service on my previous visit was given the work even though he was delayed an hour and a half on another repair. I was told that’s how they “get paid.” They didn’t care that making me 2 hours longer mattered so long as their tech “got paid.” What is the point of making an appointment?? Additionally while waiting there, it was like sitting in a bar. All the customer service people have no qualms about cackling, screwing off, talking about their weekends and other personal things very loudly for all the people waiting for service to hear and listen to. Very unprofessional and low class not to mention it’s no wonder why service is delayed. Buyer Beware— Reminder to everyone that they are getting paid sales commission for recommending service which means…,can you really trust if service is truly needed More

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Good service Clean, efficient. Staff very friendly, good communication. Everything went very smooth. Thank you Staff very friendly, good communication. Everything went very smooth. Thank you More

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Alway pleased with the professional service and with the timely manner in which service is completed. timely manner in which service is completed. More

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Really nice dealership with many amenities, however some areas need refresh and better maintenance. I E playground room is lacking most of the items and could use repairs areas need refresh and better maintenance. I E playground room is lacking most of the items and could use repairs More

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I had a great experience during my recent service appointment. The team was professional, efficient, and communicative throughout the process. They finished the work on time and kept me updated, maki appointment. The team was professional, efficient, and communicative throughout the process. They finished the work on time and kept me updated, making the whole visit seamless. I highly recommend their service department for anyone looking for reliable maintenance More

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clean,modern,great coffee and snack options. staff friendly.check in and out went smoothly staff friendly.check in and out went smoothly More

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You folks have a very well organized system. I can see why people are happy to deal with you. A good product and people will win every time. I can see why people are happy to deal with you. A good product and people will win every time. More

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The dealership was very organized and the staff was exceptional. Kristie Ryan was super to work with. She was sooo helpful and went the extra mile to help us. exceptional. Kristie Ryan was super to work with. She was sooo helpful and went the extra mile to help us. More

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Had an emergency problem while on vacation. I called to see if they could install a alternator and they did the same day. Very thankful for them helping us out. I called to see if they could install a alternator and they did the same day. Very thankful for them helping us out. More

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After being a loyal Kia customer for 17 years in the state of Kentucky, I just experienced the worst service from a dealership. Jenkins Kia Ocala, denied to correct my vehicle issues even thou it still state of Kentucky, I just experienced the worst service from a dealership. Jenkins Kia Ocala, denied to correct my vehicle issues even thou it still under warranty. The only thing in the car they said they fixed, now it's making more noise than before . They try to fix your day with a smile but what I needed fixed was my vehicle. They take your money, but they don't want to be accountable for their actions. Well, for whoever is reading, educate yourself, look into the Better Business Bureau complaints they received from this dealership and make a wise decision. Do not recommend this dealership to the worse enemy More

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