Jenkins Kia of Ocala - Service Center

Service - Oil Change Everyone associated with the dealership were very courteous and professional. The service was performed when scheduled. Special thanks and recogniti Everyone associated with the dealership were very courteous and professional. The service was performed when scheduled. Special thanks and recognition to Callie. Thanks to all. More

Excellent Like the new waiting area, everyone was friendly, and knowlegable and everything was explained getting a free car wash, a bottle of waterand donuts w Like the new waiting area, everyone was friendly, and knowlegable and everything was explained getting a free car wash, a bottle of waterand donuts was great. More

Outstanding Out standing customer service as well as overall attention to detail. excellent repair work and in reasonable time. New facility is top-notch ,easy t Out standing customer service as well as overall attention to detail. excellent repair work and in reasonable time. New facility is top-notch ,easy to get around and very comfortable. Callie Zimmerman is my hero, she is a keeper. She is very good at explaining the details of work needed and/or what will be performed. Great follow-up with phone calls and keeping her customers updated on their vehicles. Will keep buying Kia's , not only because they are great cars, but mostly because of the service we have received here. More

Service rating Explained in details what the vehicle needs in accordance to the miles indicated in the odometer and agent was instructive in showing the record of se Explained in details what the vehicle needs in accordance to the miles indicated in the odometer and agent was instructive in showing the record of service to the vehicle. Very polite and professional. More

Great experience with Service Advisor Mike Ferrari. Service Advisor set up the appointment to meet my needs. Then when I got to the dealership Mike explained both repairs (recalls) and hole long it woul Service Advisor set up the appointment to meet my needs. Then when I got to the dealership Mike explained both repairs (recalls) and hole long it would take. Repairs were done a little faster than expected. Mike was knowledgeable and personable. He made the visit a good one. Only complaint is that when I got home the car dripped a fairly large puddle of oil on my garage floor. It would have been better if the mechanic had wiped the oil off of the frame before I took the car. More

Fast Friendly Pleasant and Well Performed Service Having purchased our Kia at a dealership in another county we were happy to find that our closest dealer Jenkins Kia of Ocala has finished a new custo Having purchased our Kia at a dealership in another county we were happy to find that our closest dealer Jenkins Kia of Ocala has finished a new customer facility, service area and expansive sales lot. It is truly an impressive facility. The waiting room is slightly congested but certainly better than what existed at the prior location. We rolled in to the service area on a scheduled appointment, were met by friendly staff and were advised that the scheduled advisor was not in due to a health care appointment. Our reassigned service advisor quickly took our information, gave us an estimated time of completion, we were escorted around the new showroom and introduced to a friendly sales/leasing representative Jamie Fielding struck up a conversation based on a logo on my hat. It was not a sales pitch. Mike Ferrari and the other's involved in our visit were pleasant, friendly, engaging, and thorough in the detail provided. The work was performed quickly and to our satisfaction. We will both return and recommend the dealership. Well done. More

I don’t know Dealership friendly efficient reasonable wait time. If more needed. Consulted with a us and Asked permission to do the additional work. Seniors are Dealership friendly efficient reasonable wait time. If more needed. Consulted with a us and Asked permission to do the additional work. Seniors are not eager to do word reviews. Please take this in consideration More

My service advisor is the best. I bring my car in for regular oil changes and Mike F always makes sure everything is taken care of in a timely manner and always done right. I am alw I bring my car in for regular oil changes and Mike F always makes sure everything is taken care of in a timely manner and always done right. I am always greeted with a smile and everyone is happy to help out. I love all of the people working in the service department. Haven't had a bad experience yet. Thanks Gabriel for being so kind and helping me with the new location and learning the ropes. Thank you Mike for always being kind and going above and beyond. Thank you Emma for a pleasant check out experience. More

Good Service Service was great, no complaints. I was in and out of the door without a hassle. I was also able to see my car get serviced via their new window, gre Service was great, no complaints. I was in and out of the door without a hassle. I was also able to see my car get serviced via their new window, great idea Kia. More

Service We brought our 2016 Kia in for an oil change and found out we were due for our 15,000 mile service. We also had a recall on the vehicle. We were giv We brought our 2016 Kia in for an oil change and found out we were due for our 15,000 mile service. We also had a recall on the vehicle. We were given an estimate on both the price as well as the length of time. They were right on for both estimates! The facility has many amenities for those waiting. The people we dealt with were very friendly in both the service department as well as the cashier! It was a very good experience. More