Juan Del Arco

1) one of our credit unions was never contacted regarding finance, and come to find out we were eligible with them for a lower rate of 6.24%; which is 1.55% LESS that what Nat told us he could get us for a r finance, and come to find out we were eligible with them for a lower rate of 6.24%; which is 1.55% LESS that what Nat told us he could get us for a rate and at 3 months less terms, and a lower cost of GAP coverage as well. 2) Nat did run our credit through our other credit union, like he stated he did, however it was uncovered that he misrepresented our membership status with them, listing us as ”non-members” leading to the denied application. Their interest rate was also less than 7.79% that we were told was "the best rate we could get" 3) After further review of paperwork—(which I am fully aware we should have asked for AND looked at way more carefully BEFORE we ever signed) but none the less, we found the dealerships pricing to be convoluted, with hidden fees that surfaced after we negotiated what we believed would be the final price of the actual vehicle. A staggering $2,500.00 for ”dealer reconditioning”, and nearly “$2,000.00” for paint coverage were tacked on, effectively erasing any discounts we had been offered 4) After going through our paperwork, we were never provided an actual bill of sale 5) We were supposed to get our first few oil changes free when we were negotiating with Mike, but instead upon further review of our paperwork, they added in Car Care coverage of $850.00 for oil changes and tire rotations for 3 years or 37k miles. Finally on Thursday March 21, 2024, I called the dealership after finding out this information and spoke to Reagan, who asked me if we would come in a meet with him, of which I advised we could do this morning; Saturday March 23, 2024. When my husband and I got there we waited 20 minutes and were then greeted by Juan, another sales manager who stated he had more experience than Reagan and he would like to see if he could assist. After explaining everything, Juan admitted that the internet prices are there to get people in the door and that you have to read fine print on the bottom to see all the additional fees charged by the dealer. This may not be illegal, but it is certainly unethical and dishonest and all they did was add stuff back into the “discount” they gave us to bring the vehicle right back to the price the dealers desired profit margin. But again, this is on us, 100% for not reading the fine print, for purchasing a vehicle late at night, and for not making sure we had every piece of paper before leaving. In this regard, they absolutely did their job in selling a vehicle for the most they could. In response to our grievances Juan, offered to refund the interest that has already accrued with the “independent bank” lender in order for us to now finance with our credit union., as well as the cost of the GAP coverage and the car care services (oil changes and tire rotations) but only after the loan was paid off by the credit union to Independent bank and we could show the dealer proof of this, that way they could cut me a check directly—however that means we are still being charged interest on these items even with a new lender. I told him we really did not want to go the legal route, but if something was not done to fix this, I would have no choice, to which he replied, I did not need to “threaten” them with an attorney and that the finance managers made to much money to be making mistakes like this and for that he was sorry. I told them I wanted the vehicle sale redone with correct pricing and lending company, but this apparently was not an option, so the gravity of the situation has led us to seek legal counsel, which advised the dealership should either redo the contract or accept the vehicles return. So, we left the dealership without accepting the $269.23 in interest accrued they were offering to cut us a check for and will meet with our attorney on Monday. STRONGLY advise future customers to exercise due diligence when engaging with this dealership and remind you to meticulously reviewing EVERYTHING More

Helpful 0

Report | Print

My most recent experience with Jenkins Kia of Ocala went above and beyond my expectations. From sales manager Juan’s help resolving and finding a solution for my situation, to my wonderful knowledgeable sal above and beyond my expectations. From sales manager Juan’s help resolving and finding a solution for my situation, to my wonderful knowledgeable sales person Lewis. They were both so patient, kind and understanding. They provided options for me to choose from, and ultimately landed me in my 2024 Kia Sportage that I am so thrilled with.i was treated with respect, not rushed and had everything explained to me through the whole process. I would highly recommend them both. More

Helpful 0

Report | Print

My wife and I had been on the road all day looking for the right Telluride to purchase. We had an awful experience at Crystal River Kia and on our way home we stopped at Kia of Ocala. We were greeted by the right Telluride to purchase. We had an awful experience at Crystal River Kia and on our way home we stopped at Kia of Ocala. We were greeted by Josh and Mike who were outstanding and treated us with courtesy throughout the negotiations. Afterwards there were some items that needed to be done before delivery. When I return to pick up the Telluride, the detail was not up to par. Juan came out and introduced himself to me and apologize for not meeting their standard. Juan advised me to come back later in the week and offered me a loaner so that he may take his time completing the check list and to make sure the vehicle is detailed to my satisfaction. I picked up the Telluride and it was perfect!! I have to thank Juan for taking great care of me. I also would like to thank Josh for keeping me up to date on the progress. Thank you, Gus S. More

Helpful 0

Report | Print

The dealership and workers are very helpful and provide lots of assistance. Very good at explaining what they are showing lots of assistance. Very good at explaining what they are showing More

Helpful 0

Report | Print

Excellent service, my service advisor Craig is awesome. I also purchased my car a couple months back and the sales department was amazing. Very honest and takes care of customers! I also purchased my car a couple months back and the sales department was amazing. Very honest and takes care of customers! More

Helpful 0

Report | Print

Great People Excellent Prices Super easy to work with Great product and selection Our Telluride is rated 10/10 by Car and Driver We traded our Vw Tiguan for Telluride There is no comparison Telluride is Great product and selection Our Telluride is rated 10/10 by Car and Driver We traded our Vw Tiguan for Telluride There is no comparison Telluride is the best More

Helpful 0

Report | Print

Pleasant and courteous staff members such Miguel, Juan, Tim and Derek. They were happy to answer our questions. Jenkins Kia was recommended to us by a friend who already purchased a car last year from Je Tim and Derek. They were happy to answer our questions. Jenkins Kia was recommended to us by a friend who already purchased a car last year from Jenkins Kia of Ocala. More

Helpful 0

Report | Print

Great time at service dept, dealership very Clean, bathroom clean. Great coffee and snacks. Thanks Stephen Mack... God Bless Us All ! bathroom clean. Great coffee and snacks. Thanks Stephen Mack... God Bless Us All ! More

Helpful 0

Report | Print

We are very happy with all the effort Favio made to make possible for us to buy our new unit. We highly recommend Jenkins Kia of Ocala for your new unit. They can make it possible. You wont regret it! The M possible for us to buy our new unit. We highly recommend Jenkins Kia of Ocala for your new unit. They can make it possible. You wont regret it! The Manager and the Finance Department were very helpful in this process!! More

Helpful 0

Report | Print

Do not buy a car from Jenkins Kia, they will mislead you and try to rip you off. I found a used car online, price was listed at 65,900, I called and confirmed it was available and confirmed the price, afte and try to rip you off. I found a used car online, price was listed at 65,900, I called and confirmed it was available and confirmed the price, after a 2 hour drive from Jacksonville, I was later told that the actual prices is 77,000, and that the online price does not include all of there dealer fees. Total xx, The dealership was dirty, unorganized, unsanitary and a total xxxx-box. More

Helpful 1

Report | Print