Jenkins Kia of Ocala - Service Center

Excellent Service Mike Ferrari pleasantly greeted my wife and I upon arrival at 7:55 AM he asked what service we were having done then he told me about two campaigns th Mike Ferrari pleasantly greeted my wife and I upon arrival at 7:55 AM he asked what service we were having done then he told me about two campaigns that were required on my vehicle and did I want them completed, I said yes he said could take awhile and that the vehicle should be ready for me about 10:30 AM is that okay, I said yes it needs to be done we will be waiting. Mike took us on a tour of the new facility which is very nice and bright all state of the art with docking stations, TV, monitor for a childs room, complimentary coffee & doughnuts, vending machines and so much more! To my surprise the vehicle was ready at about 9 AM and Mike took us to Kristen (she was so nice) she completed our paper work, asked if Mike offered us the shuttle I said not to my knowledge and she looked at the time and said we arrived before the shuttle began, I said no problem I wanted to wait then she thanked us and we were on our way. Jenkins Kia of Ocala has the best overall customer service. More

Excellent Service Service representative gave excellent. service. Answered every question I asked.. The staff of the entire franchise are all very positive and help Service representative gave excellent. service. Answered every question I asked.. The staff of the entire franchise are all very positive and helpful. There is clearly a management policy to keep the customer satisfied. More

Customer service Try Kia Jenkins of Ocala. They’re staff is helpful, catering and professional. They offer a complimentary shuttle even if you’re only going to be ther Try Kia Jenkins of Ocala. They’re staff is helpful, catering and professional. They offer a complimentary shuttle even if you’re only going to be there a few hours. Their state of the art customer service area offers many charging docks for electronics, complimentary snacks, waters, vending machines and a kiddy room that has a video camera so you can relax outside the kids’ room and watch them play, One side of the serve area is glass so you can watch them service your car if your interested. I don’t dread taking my family with me to have service done. Their up-to-date on recalls and tell you what maintenance you might need in the near future. They send coupons for oil services, tire rotation, etc. Lance Ganskey and Callie Zimmerman are a total asset to this dealership. They’re both knowledgeable and professional; while personable at the same time. I recommended a friend to go see them and she also walked out with a new Kia. You can’t beat the customer service at Jenkins Kia of Ocala. More

Very friendly They are very friendly work hard to get theuer job done its like one big family working there take very good care of theur costumers They are very friendly work hard to get theuer job done its like one big family working there take very good care of theur costumers More

Service recall They provided quick and courteous service while i was there. They gave me a tour of the new facility which is wonderful. Coffee, cold drinks, donuts a They provided quick and courteous service while i was there. They gave me a tour of the new facility which is wonderful. Coffee, cold drinks, donuts and a window into the shop to see progress on your car. I couldn't ask for a better experience. More

Felt like a valued customer Had routine service done on my Kia Soul in the new building. Service advisor detailed what was due for my vehicle and then gave me a tour of the new Had routine service done on my Kia Soul in the new building. Service advisor detailed what was due for my vehicle and then gave me a tour of the new facility so that I would have a pleasant wait while the work was being performed. Work was completed in a very timely manner and I was on my way. More

Great Super great people and Callie Zimmerman the is super great person gave me price on my 2016 Ram on a oil change had it done on 12/14/2016 did a great Super great people and Callie Zimmerman the is super great person gave me price on my 2016 Ram on a oil change had it done on 12/14/2016 did a great job and got out fast thank you More

I had a great visit for a recall. I came for a recall on my Kia Soul, Agent said it would take about an hour. It took less. agent was very polite and informative. Another good visi I came for a recall on my Kia Soul, Agent said it would take about an hour. It took less. agent was very polite and informative. Another good visit to the Service Department. More

Head for Jenkins Kia!! Giving Jenkins Kia of Ocala anything less than a 10 would be a Great disservice to them as they are absolutely the Greatest. Over the years I have had Giving Jenkins Kia of Ocala anything less than a 10 would be a Great disservice to them as they are absolutely the Greatest. Over the years I have had the opportunity to deal with many different car dealerships and Jenkins by far surpasses any car dealership that I have ever been too. Mike F. is absolutely The Greatest. I worked in Customer Service all my Life and I sure enjoy having it returned to me 10 fold. Thank you so very much Mike and All Love JavaJudy More

In for Recall Inspection/Service I was met by Chuck Varner who is always polite and friendly when he greets me. Chris Hansen told me that Calli would work with me in a moment, which s I was met by Chuck Varner who is always polite and friendly when he greets me. Chris Hansen told me that Calli would work with me in a moment, which she did. Calli is also always polite and friendly and answers all my questions. She explained that they had inspected my car and I did not need the recall repair, they had topped off my wiper fluid. Emma Cramer was polite and friendly when she checked me out and she made sure I was satisfied with the service I'd received, and with the people I had interacted with. She asked if I had any questions too. She gave me all my paperwork and I was on my way. As always, fast friendly service with a smile. More