Service involved was internet purchase of car and was expecting quick transaction. Arrived before 10am opening on Sunday. Car had not been detailed, exhibit ding in paint down to Aluminum fender, paint finish had terrible swirls all over the body finish, quotes indicated 8 and 14 miles but vehicle odometer was 260+ miles, missing one cup holder, vehicle originally advertised with 17x8 Bronze Konig Ampliform wheels but wheels had been removed and replaced with GT model wheels(dark silver metallic) not the original black metallic wheels of the Club. Request to have pinstripes removed had been accepted but not fulfilled. Spline drive socket and Allen wrench belonging to the Konigs were still in the car and might have left with me had I not brought it to the teams team's attention...
I had to leave the Jenkins Mazda to go check my family out of the hotel and take them out for food as it was 11:20 before the car went to detail. After eating, and coming back to finish finance paperwork, it was after 1:30 before we were wrapping up financing.
Car left the dealership with well over 45psi cold in the tires, probably more. Measured hot at 56psi on the road.
Sales staff said the wheels were the original wheels "because they kept them" when in fact the wheels had been swapped off a GT to get the Konigs off. I had to prove this to them with the brochures info and every other car out on the lot. Staff should be more informed and have better inventory/parts tracking.
I was very displeased with the entire experience, not the fault of anyone person, but the total sum of all items above. For the chip in the fender, I was offered the paint pen by mail, which I haven't gotten yet a week later.
I was already invested in this car with a drive down to Orlando from Atlanta, a short notice trip for 4 to Disney for a day, hotel's night stay...I was left the option to take it as is or leave it. Had this happened in Atlanta, I would have walked away based on the chipped swirled paint, or the Odometer not being what was quoted.
In comparison, 5 Star Mazda in Macon, GA, 2 hours from me, had my previous 2018 Miata with 5 miles on odometer, as listed, flawless paint finish, everything included, car detailed and ready upon my arrival, they didnt have my license, insurance or credit check authorization (like Jenkins had well days ahead of time) and I was in and out of there as fast as I could sign the paperwork. A 5 star experience. Maybe they set the bar too high, but that transaction went as smooth as it could. Jenkins could raise their bar significantly based on my personal experience.