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Jenkins Mazda - Service Center

4.1

48 Lifetime Service Reviews

1740 SW College Road, Ocala, Florida 34471

48 Reviews of Jenkins Mazda - Service Center

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June 26, 2018

"They could care less about customer service"

- schmuck

Twice during service visits. the passenger seat of my new car was supposed to be looked at to get it repaired. On both visits, no one was there to make a decision. The last time, the service person said the manager was out, but would call me the following day. Still waiting!!!

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Recommend Dealer
No
Employees Worked With
unknown
Jul 27, 2018 -

Jenkins Mazda responded

On 7/2/18 we sent you a private message. Please do not hesitate to contact us so we can have the opportunity to make things right. We value your business and the honest feedback. Thank you kindly, Maria Patino, Customer Relations Director.

January 27, 2018

"Outstanding professionalism"

- star 1

I visited Jenkins Mazda in Ocala Florida to have my current Mazda repaired. While there I talked with Corey Riffle about possibly buying a late Model Mazda Miata MX 5. There was no high pressure applied to my decision and Corey walked me through the description, advantages and differences between differing Models. The Sales Management team to whom I spoke gave me the details that made my decision easy and uncomplicated. I drove home that same day with my 2016 MX5. I love the car. I have an enormous amount of respect for the "team" of people who assisted me and I am a Jenkins Mazda customer for the long term. When I go out to manage my Concerts in the State of Florida I will be sure to mention Mazda to anyone inquiring or asking about a car to buy at a Dealership that is first class. I may even do it on Stage before my shows. Good job everyone at Jenkins Mazda....

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Recommend Dealer
Yes
Employees Worked With
Matt Gianikas
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : There was one additional person involved whose name I can't remember, Corey Riffle
March 23, 2017

"THOUGHT I HAD A GOOD EXPERIENCE -- BOY, WAS I WRONG!!"

- scodraro

Bought my new CX5 in January 2017, Sales Dept. did fine; Finance Dept. did too. Everything seemed OK until I had to bring in to Service Dept. for a fractured wheel rim. Only had car for 5 weeks; hit nothing, avoided every pothole and road object, yet they said “I had to have hit something because a wheel won’t just break like that.” Dealership had car for almost 2 weeks. Never once did they contact me to let me know what was going on — I called 5 times to determine the status. First they told that one warehouse did not have the part; then told part had not come in yet; then told not sure when part was coming. Was even told to expect a call from Adrian Sanders (the service advisor who “handled” this) when he arrived at 9am, 3/22, but never got that call. When I was finally able to get my car back, they handed me an invoice for over $500 and told me that they would not put it through warranty because they didn’t think it would be accepted. Despite all of the calls I made to them, they never informed me of this charge, nor did they get authorization to proceed, which I thought was standard operating procedure. I would not have rejected the work, but it would have been nice to know about it beforehand. The answer from both the Kyle Cook, the service manager and Jeff Johnson, the general sales manager was they could put the old, broken wheel back on and not charge me anything — Seriously, Is That Your Solution?! The best they would do is give me $150 off, which they said was “giving me the wheel at way below cost.” It would have been nice to not come in blindly to an unexpected charge; a lot more communication is so very necessary on this dealership’s part. I’ll be looking for someplace else for my service if this does not improve. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ UPDATE: Shannon Rodas, Customer Relations Manager at Jenkins Mazda, contacted me and we are in the process of resolution. I will update this review accordingly. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ UPDATE ON 4/3: Shannon Rodas, Customer Relations Manager at Jenkins Mazda, is 5-star worthy! Given my situation with this dealership, she stepped in and stepped up, and we have resolved this issue. Their processes are being addressed and hope is that this will benefit all who go there for service. I'm going to give the service dept the benefit of the doubt and will go there for my vehicle's service and as they improve, I'll increase my rating here.

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Recommend Dealer
No
Employees Worked With
Jeff Johnson, Kyle Cook, Adrian Sanders, Shannon Rodas
Apr 04, 2017 -

Jenkins Mazda responded

Steve, thank you for the opportunity to address your concerns. You know how important you are to us, as we have discussed. I'm so very happy to see that you will be back in to service your vehicle with us! Thank you for updating your rating and review. Your satisfaction is everything to us here at Jenkins Mazda!

January 19, 2017

"Quality "

- Griggs

I have purchased 4 Mazda's from Jenkins and have a positive experience with the sales department. What I am most pleased with is the service department. Bring Ramiro Perez back from Gainesville Kia.

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Recommend Dealer
Yes
Employees Worked With
Donna Gorman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Steve Sullivan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Orlando Berrios
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Rams Perez, Kyle Cook
Jan 19, 2017 -

Jenkins Mazda responded

Thank you for being part of our Jenkins Family! We miss Rams, too.

January 03, 2017

"Found the problem--fixed it!"

- Janet Connor

I had been driving way too long with a worrisome brake warning light. Service found the problem--leaky brake caliper--installed a new one--and even came up with an unexpected coupon for an oil change and tire rotation. Much appreciated!

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Recommend Dealer
Yes
Employees Worked With
Kyle Cook
Jan 04, 2017 -

Jenkins Mazda responded

Thank you for trusting us with the maintenance of your vehicle!

December 03, 2016

"Service"

- Bette Baverstock

I have never had a bad experience in all the years I have had my car serviced there. Very professional & friendly. Will continue going there for as long as I own my car.

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Recommend Dealer
Yes
Employees Worked With
Leo Kasper
Dec 05, 2016 -

Jenkins Mazda responded

Thank you for being such a loyal member of the Jenkins Mazda Family!

December 01, 2016

"World Class Service!"

- rusty0214

Excellent service, as always, from Leo Kasper. Best service guy I've ever had the pleasure of doing business with. I would recommend this service department no matter what make of car or truck.

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Recommend Dealer
Yes
Employees Worked With
Robert Everett
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Leo Kasper
Dec 01, 2016 -

Jenkins Mazda responded

Thank you for your referrals and continued business!

October 15, 2016

"Service "

- Arog1234

Oil change - very good customer service . I will bring my car here for all my service needs. Every one was very helpful. Service was done while we waited.

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Recommend Dealer
Yes
Employees Worked With
Kyle Cook
Oct 17, 2016 -

Jenkins Mazda responded

Thank you for trusting Jenkins Mazda with the maintenance of your vehicle!

September 22, 2016

"First class treatment"

- Laura

Our salesman took our car to service for us. We only had to wait a short time for the extra tinting to be removed from the windshield and hooks for the net to be installed in the truck. Every one was very friendly.

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Recommend Dealer
Yes
Employees Worked With
Timothy Gray, Leo Kasper
Sep 28, 2016 -

Jenkins Mazda responded

Thank you for being part of the Jenkins Mazda Family!

September 01, 2016

"MATT DAVIS WAS GREAT "

- skinny

WAS VERY PROFESSIONAL AND FRIENDLY WOULD RECOMMEND JENKINS MAZDA TO MY FRIENDS AND WHEN READY TO BUY A NEW CAR I WILL COME TO JENKINS I RATE YOU GUYS 10 STARS

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Recommend Dealer
Yes
Employees Worked With
Matt Davis
Sep 02, 2016 -

Jenkins Mazda responded

Thank you for being part of the Jenkins Mazda Family! We appreciate you trusting us with your business and your referrals mean the world to us!

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