Jenkins Mitsubishi

Oversite never contacted DMV This dealership is the total worse ,never ever buy a car there. They give their seal of approval from their parts department stamping it from the mech This dealership is the total worse ,never ever buy a car there. They give their seal of approval from their parts department stamping it from the mechanics that the used cars are safe. We almost crashed our brand new vehicle 10 minutes after leaving the dealership due to the rotors and pads were completely worn out on the front of the vehicle. 28 days later we're trying to find out where our permanent tags are the DMV doesn't have any information . I called the dealership the girl was at lunch for over an hour only one person handles titles, spoke with the lady in financing that hung up on me. Then spoke with SHawn Rodney who never called me back and said that he would. Then spoke to another in competent employee never got any information from them they transferred me to Amanda who is a very hostile angry staff member that is going to overnight another temporary tag because of the oversight on the lady that was at lunch for 28 days never mailed in our information with the monies we paid for our tags and registration at the DMV office . Freddy Jenkins , owner, should be informed of these horrible employees that obviously only care about a pay check, NOT customers More

Every bad dealership in one. My son bought a vehicle from this dealership on 12/24/17 and the salesman Bronson Daniels was the previous owner of the vehicle. Bronson modified the My son bought a vehicle from this dealership on 12/24/17 and the salesman Bronson Daniels was the previous owner of the vehicle. Bronson modified the car before it was sold and the finance person knew that and sold my son a warranty stating that it would be covered even though it was modified. 5 months later the vehicle broke down and the dealership will not honor their warranty. We traveled 2 hours to talk to someone in person and the service manager would not come out and speak with us and told us to talk to the Sales manager. We were told the Sales Manager was aware we were there. The Sales mgr. Mario sent out his internet sales person to speak with us. To make a long story shorter they would not honor the warranty because of the car being modified before it was sold. Bad dealership that does not care about their customers and does not honor their warranties!! Oh and by the way the salesman quit working there the day the car was towed to the dealership. The internet sales person advised us that the finance person that did my sons deal does not work there any longer either. Imagine that! More

New sale good, after purchase not as much Buying experience great, after sale not so much. Make sure your test includes highway, things not covered after sale. Not one week in and had to pay f Buying experience great, after sale not so much. Make sure your test includes highway, things not covered after sale. Not one week in and had to pay for new tire and 4 wheel balance. So much for bumper to bumper warranty. Ensure check everything before sign paperwork and test drive at highway speeds. More

Great dealer!! I bought my Outlander Sport last year and the sales experience was painless and the price was as advertised. The service department is phenomenal. I bought my Outlander Sport last year and the sales experience was painless and the price was as advertised. The service department is phenomenal. Appointments are easy to get and they get things done FAST. The whole staff is knowledgeable and professional. I wholeheartedly recommend Jenkins Mitsubishi in Lakeland. All car dealers should treat customers this well. More

Excellent dealership with first class service. Processing the paper work was simple and effortless. I was very pleased with everyone working there and would def dealership with first class service. Processing the paper work was simple and effortless. I was very pleased with everyone working there and would definitely recommend them. More

Totally awesome. Beyond expectations Awesome experience. Drove from Cape Coral to purchase a car. Wasn’t expecting such great service. Totally true to the advertisement and very friendly. Awesome experience. Drove from Cape Coral to purchase a car. Wasn’t expecting such great service. Totally true to the advertisement and very friendly. Jake Dernbach and Joanne are great. Joanne was my first point of contact and very responsive for a Sunday. Will be back. Love Jake and Joanne. More

Always great customer sales and finance team The wife and I purchased a used Nissan from Jenkins in 2012 that we got a great deal on and the vehicle has been flawless in service to us. Well, we j The wife and I purchased a used Nissan from Jenkins in 2012 that we got a great deal on and the vehicle has been flawless in service to us. Well, we just came back and purchased our 2nd Certified used Nissan and once again, the sales and financing departments we're great to deal with. Go see TENNESSEE internet sales, JAKE salesman, JASMIN finance and LINNY internet sales manager. This team was honorable and great to deal with. Thank you again! More

A Car Buying Nightmare It has been a nightmare for us dealing with different people at Jenkin’s Mitsubishi. The nightmare has not ended and we are no sure when it will end It has been a nightmare for us dealing with different people at Jenkin’s Mitsubishi. The nightmare has not ended and we are no sure when it will end because they are yet to contact me about a resolution. I helped my parents buy a 2017 Mitsubishi Outlander Sport in early October 2017. We live in New York and we had the car transported her with a temporary Florida plate while Jenkins supposedly engaged a company to get the car properly registered, titled in New York and obtain plates for my parents. We paid Jenkins $500 to handle this. It is the end of January 2018, over three and a half months after my parents purchased the car, my parents’ several temporary plates expired and we cannot even get another temporary plate from Jenkin’s for the past 3 days (because their printer wouldn’t print and they would not return my calls and emails) so my parents cannot drive the car legally while Jenkin’s is supposedly looking into the NY paperwork issues. To add to the injury, my parents kept receiving notices and bills from Florida tolls authorities that people who drove with their expired temporary plates (they were assigned to other Jenkin’s buyers but still registered in my father’s name????) did not pay tolls. My parents had to write them letters telling the toll authorities that they were no where near Florida and Jenkin’s probably gave the plates to others while still registered in their names. I am hoping today that Jenkin’s Mitsubishi will call me back and resolve this issue soon. This was our Thanksgiving, our Christmas and our New Year’s wishes. So far, Jenkin’s has let us down very miserably. I am also hoping that Jenkins’ printer works today so that my parents can at least drive their car with another temporary plate emailed to them today. I will update this post if there is progress with Jenkins. More

Epitome of the reason people dislike the car buying process From the moment we arrived to the moment we left buying a car was an increasingly frustrating and disappointing experience. We drove 60 miles to compl From the moment we arrived to the moment we left buying a car was an increasingly frustrating and disappointing experience. We drove 60 miles to complete the purchase of a vehicle we had agreed to price and terms and had even given credit card information for down payment. Rather than telling us upon arrìval that the car that was being "cleaned up" for us was somehow sold while being washed, we were presented with an older model with 10000 more miles on it as though it was comparable. After going through the excruciating part of agreeing on a price amidst apologies with an inept sales manager, the most aggregious part of the transaction came when working with the finance person who was so rude even the sales person suggested we talk to the general manager. I would not drive 6 miles let alone 60 miles to purchase another vehicle from this dealership More

Amazing customer service and vehicle! I had a good time. Only took 2 hours to get everything finalized and we weren't approved at first. Scott worked his magic and got us approved. Lisa co I had a good time. Only took 2 hours to get everything finalized and we weren't approved at first. Scott worked his magic and got us approved. Lisa convinced us they were better than the other dealership and Bronsons saved us from a bad deal on a 2013 stang at another dealership. I am beyond ecstatic with my 14 5.0. It only has 35k miles and I'm not paying an arm or a leg. Merry Christmas!!! More