Jenkins Nissan - Service Center

After booking an appointment it still took them 4 days to fix the issue. Way too much time.. if you don't have enough staff then please don't take walkin customers.. try by appointments only.. to fix the issue. Way too much time.. if you don't have enough staff then please don't take walkin customers.. try by appointments only.. More

We had an amazing service advisor. .she did everything to be sure we had our car on time and she sure did!!! Definitely will come back! .she did everything to be sure we had our car on time and she sure did!!! Definitely will come back! More

Terrible. Why do you have appointments if you don't honor them? I had a 10:20am appt and my car wasn't taken back until after 2:00pm!!!! Gil tried to justi Why do you have appointments if you don't honor them? I had a 10:20am appt and my car wasn't taken back until after 2:00pm!!!! Gil tried to justify but was a jerk and wouldn't listen!! I've NEVER been so dissatisfied with customer service at Nissan before!! More

Awesome service and knowledge of product and service on the dealership and Nissan product great team the dealership and Nissan product great team More

I had an Appt. but was told my wait time could be 2 to 3hrs for an oil change. My wife and I were discussing the matter in the lobby. I think a manager in passing but was told my wait time could be 2 to 3hrs for an oil change. My wife and I were discussing the matter in the lobby. I think a manager in passing overheard our conversation. 5 min. later our car was in the bay being worked on The reason appt. are made is to get in and out in a reasonable amount of time. The reason for 5 stars the technician was fantastic I watched him work from the window. He did his job and treated my car as I would have. Great work Gilbert A. Rodri Service Advisor More

Service was extremely slow for what I had serviced on my car. Changing a tail light bulb and an oil change took 2 1/2 hours/ Price was over $100. Too much for something so simple. They make the cars so car. Changing a tail light bulb and an oil change took 2 1/2 hours/ Price was over $100. Too much for something so simple. They make the cars so that other people can't replaced and you spend your money on labor. More

Customer Service still needs work. I stayed over three hours to get my brake oil flush and oil change and never once was I at least acknowledge about my vehicle. The rep who helped me I stayed over three hours to get my brake oil flush and oil change and never once was I at least acknowledge about my vehicle. The rep who helped me just would walk by and say out loud “we are so busy” one rep said “I can’t wait to go home!” It was like they really didn’t care. More

Great visit. Had oil change and they ordered a part to fix my car door. Had oil change and they ordered a part to fix my car door. More

Tammie, the Service Writer was thorough and made sure I only serviced items/areas that were needed. only serviced items/areas that were needed. More

It was needed 2 week to fix the AC. I drop my car Monday 8 am , the services took over 10 hrs to communicate that they need to order part and will be 3 to 4 days and they will call me. I drop my car Monday 8 am , the services took over 10 hrs to communicate that they need to order part and will be 3 to 4 days and they will call me. After almost 2 week they call me to bring back the rogue. I was there next day at 7:30 am. Happened again, after 10 hrs I find out they need another part and they will get it next day. Finally next day they finished. They never communicate and follow up the status, always I was the one called them. More