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Jenkins Nissan - Service Center

Lakeland, FL

4.0
2,392 Reviews
Call Service Center (813) 708-1066

2,392 Reviews of Jenkins Nissan - Service Center

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February 04, 2022

Courteous. ‘ My service rep is always accommodating. I Courteous. ‘ My service rep is always accommodating. I use Ester Oil and she makes sure that it is ordered and waiting on me. She communicates wit More

by walkersail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : April Waters
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Feb 04, 2022 -

Jenkins Nissan responded

Thank you so much for your review and feedback! Exceptional customer service is what we strive to provide our customers consistently. Thank you for your continued patronage and we look forward to serving you again in the future.

February 04, 2022

The service was prompt and professionally done I was able to drop my car off and pick it up finished More

by Clinton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Sevigny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al Miller, Michael Sevigny
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Feb 04, 2022 -

Jenkins Nissan responded

Thank you, Clinton, for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests, and we are proud that this was received during your time spent with us.

February 03, 2022

I have every confidence in Robin's help. The problem was discovered and fixed on this trip. Car is riding great and gas mileage increased. Great job service department. More

by JLMONTAGUE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Rockey
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Feb 03, 2022 -

Jenkins Nissan responded

We cannot tell you enough how much we appreciate our service team. They do a fantastic job, and we are very happy that they were able to take care of you! Thank you again and we look forward to working with you in the future.

February 03, 2022

Everything that was promised me was delivered. Thanks Eugene. My car now runs and rides like brand new. More

by arnoldbruce52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eugene Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2022 -

Jenkins Nissan responded

Arnold, we are happy to hear that you are pleased with the service you received here at Jenkins Nissan. Thank you so much for being one of our valued guests and we look forward to your next visit!

February 03, 2022

I've been happy with Jenkins Nissan service department for the most part. I've had issues with lack of communication on the part of service advisors, but once I've addressed it with a manager, things have More

by mark@addisonav.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eugene Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2022 -

Jenkins Nissan responded

Thank you so much, Mark, for your business and your honest feedback. We really value your input, and we are always looking to make improvements. Thank you for choosing Jenkins Nissan, if there is anything else we can do, do not hesitate to contact us!

February 01, 2022

They are extremely polite and have always honest and upfront with me about my car. More

by Kacy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robin Rockey, April Waters
Report | Print
Feb 02, 2022 -

Jenkins Nissan responded

Kacy, we cannot tell you enough how much we appreciate our service team. They do a fantastic job, and we are very happy that they were able to take care of you! Thank you again and we look forward to working with you in the future.

February 01, 2022

I am disappointed in the installation of my battery. Connection was corroded and never cleaned! When I pointed this out to the manager he was not concerned in fact he showed a bad attitude! I left unhap More

by Crissy53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tammy
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Feb 02, 2022 -

Jenkins Nissan responded

On behalf of Jenkins Nissan, I would like to apologize for your frustrating experience with our Service department. The situation you have described is not typical for our dealership, and your feedback has been taken into serious consideration. Your business is very important to us and we would like to regain your trust. If you are open to discussing this issue in further detail, please contact me at your earliest convenience at kmillerjn@yahoo.com so we can work towards a resolution. Thank you for alerting me to this issue and I look forward to speaking with you soon. Regards, Kendall Miller

January 31, 2022

Michael was very nice and informative to my concerns I’ll recommend anyone to go see him at Jenkins Nissan in Lakeland FL. More

by sg9324021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Sevigny
Report | Print
Jan 31, 2022 -

Jenkins Nissan responded

We cannot tell you enough how much we appreciate our service team. They do a fantastic job, and we are very happy that they were able to take care of you! Thank you again and we look forward to working with you in the future.

January 31, 2022

Service is always completed in a timely fashion, with minimal wait time for routine maintenance! More

by Kendal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Bearden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Sevigny, Mark Lopez, Angel Colon
Report | Print
Jan 31, 2022 -

Jenkins Nissan responded

Thank you, Kendal, for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests, and we are proud that this was received during your time spent with us.

January 31, 2022

Michale is always pleasant and make's sure that everything is good and answers questions that I may have. Great service, make's the waiting much better! More

by charity712
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Bearden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Sevigny, Angel Colon
Report | Print
Jan 31, 2022 -

Jenkins Nissan responded

Hello, we are happy to hear that you enjoyed your visit to our dealership for service. Thank you for the positive feedback. We strive to give our customers the best service experience possible! Thank you again for choosing Jenkins Nissan.

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