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Jenkins Nissan - Service Center

Lakeland, FL

4.0
2,361 Reviews
Call Service Center (888) 895-4795

2,361 Reviews of Jenkins Nissan - Service Center

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January 07, 2022

The personnel is attentive and kind, but the quality of the mechanical service is no thorough. More

by asgranados
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robin Rockey, Jim Thrower, Tyler Mathis
Report | Print
Jan 10, 2022 -

Jenkins Nissan responded

Thank you for bringing this to our attention. We are concerned about your comments and would like to get in touch with you to discuss this matter further. At Jenkins Nissan, we take customer reviews very seriously. Please contact me, Kendall Miller, at kmillerjn@yahoo.com. We look forward to working together with you to come up with a solution.

January 07, 2022

Services are good, hospitality is nice, great ambience, customer support. However detail examined is not done and perform what we have complained. It’s good to give extra support to customers. More

by tvarun138
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Colon
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Jan 10, 2022 -

Jenkins Nissan responded

Thank you for bringing this to our attention. We want all our customers to leave with feeling like they have received the utmost in customer service. Please contact Kendall Miller at kmillerjn@yahoo.com so we can investigate this for you.

January 06, 2022

Made an appointment for a oil change for 9:00am. Arrived in time for appt. Car not ready until 10:40. When I asked the service manager why it was taking so long if I had an appointment I was told “this is a More

by Kim Cotnoir
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Service Manager
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Jan 07, 2022 -

Jenkins Nissan responded

Dear Kim, we apologize for the wait you experienced in getting your oil changed at our dealership. Please reach out to Kendall Miller atkmillerjn@yahoo.com at your earliest convenience so we have the chance to make things right. We look forward to hearing from you soon.

January 04, 2022

Was able to go in and sit for 45 mins till my car was done. More

by JDTORRES1986
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Craig
Report | Print
Jan 05, 2022 -

Jenkins Nissan responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests, and we are proud that this was received during your time spent with us.

January 04, 2022

Your dealership is very clean and nice comfortable coming to all the sales service I’ll people there very courteous and very helpful and I would recommend it to others More

by joneeviv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela Fisher
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2022 -

Jenkins Nissan responded

Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it is important for our customers to hear firsthand from other customers about their positive experiences. We are striving to ensure that everyone who visits us will recommend us to their friends and family and we are happy to hear that you agree! On behalf of your friends here at Jenkins Nissan, enjoy that ride!

January 02, 2022

Great and fast service was pleased how quick they change my brakes and called to let me know it was done appointment was at 1pm they called at 2:15pm. More

by Jasonjasonatkins685
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Colon
Report | Print
Jan 03, 2022 -

Jenkins Nissan responded

Thank you, Jason, for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests, and we are proud that this was received during your time spent with us.

December 30, 2021

My service advisor helped me sooo very much and got my car fixed. I can’t thank her enough! Excellent customer service!!! More

by REDPOLK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Cogle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eugene Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Lopez, Robin Rockey, Dylan Craig, Anacario Rivera, Angel Colon, Will Repko, Tyler Mathis
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Jan 03, 2022 -

Jenkins Nissan responded

Hello, we are happy to hear that you enjoyed your visit to our dealership for service. Thank you for the positive feedback. We strive to give our customers the best service experience possible! Thank you again for choosing Jenkins Nissan.

December 29, 2021

The dealership was super friendly and very efficient. Was there for less time than expected. More

by GStorm14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Bearden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2021 -

Jenkins Nissan responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests, and we are proud that this was received during your time spent with us.

December 29, 2021

Very nice and did great work. Did not try to over sell me on additional services. Only what is needed to continue to run my vehicle well. More

by JEFFREYPASZTERNAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Bermuder
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Dec 30, 2021 -

Jenkins Nissan responded

Dear Jeffrey, Thank you so much for your review and feedback! Exceptional customer service is what we strive to provide our customers consistently. Thank you for your continued patronage and we look forward to serving you again in the future.

December 27, 2021

I had bought my car on 2016. Since then I've been doing any kind of service there. They were good but not now. Now a days, their standard is going below par! More

by RAVIRAJ.DANASEKARAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
do not know
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Dec 28, 2021 -

Jenkins Nissan responded

Thank you for bringing this to our attention. We are concerned about your comments and would like to get in touch with you to discuss this matter further. At Jenkins Mitsubishi, we take customer reviews very seriously. Please contact me, Kendall Miller, at kmillerjn@yahoo.com. We look forward to working together with you to come up with a solution.

Dec 28, 2021 -

RAVIRAJ.DANASEKARAN responded

Visited for Jenkins couple of weeks ago for oil change service and front brake pad replacement. I was given few recommendations and one among that is a service on the battery. (Usually I used to go with whatever the recommendation given by Jenkins) Facing couple of issue post that service: Issue#1 Just after reaching home after the service, I heard some weird sound was coming from the front tire. I had to visit again from Brandon to Jenkins the very next to get it fixed. Issue#2: I have started facing another serious issue with the battery four days after that. I see some liquid leakage and bad smell coming out of the battery. Have to do jump start each and every morning! Will have to visit you again today!

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