Jenkins Nissan - Service Center

The staff in the service department is great. Jami handled my service; and oil change and yes, I was upsold to new rotors & brakes on one axle, and brake fluid flush & change, and oil flush, but Jami handled my service; and oil change and yes, I was upsold to new rotors & brakes on one axle, and brake fluid flush & change, and oil flush, but my car has 68K with all the originals on it. I was not pressured to do something that; a) I knew that service was coming, b) It was my choice where to have the work done, and c) Jenkins previously replaced my 2017 Sentra's transmission under warranty for $0. The rotors were reasonable considering it's a dealer, the brakes were worn out and needed replacing, the brake fluid and oil flush will never need to be done again. Yes, I could have had the work done cheaper, but I came in for an oil change, same as when they discovered the bad transmission 13,000 miles ago. Had I gone somewhere else, they might not have told me about the brakes, rotors (all original) or brake fluid. In no case would anywhere else have known my transmission was going out before, nor would they have replaced it at no charge. I'm not having Jenkins rebuild my car, but I trust them to tell me when I need something, they don't pressure me to do it, and I trust them to tell me the truth. The only negative is the time I have to wait. A simple oil change takes over 2 hours and has taken 3. That seems like a long time even for a walk-in, but excessive for someone like me who always has an appointment and I wait there (there's nowhere within walking distance to go). It would be nice to have an express service that doesn't do inspections, just oil changes for those who wait at the dealership. I would appreciate them looking over the car every few visits, but maybe not every 3000 miles if it takes that long; I suggest as an option, that could be opted out by the customer in the interest of time. The car handles much better and runs smooth. The techs that worked on my car in May 2024 aren't on the service staff list as of this review in July 2024. They were Raul, Zackary and Steven. Thanks guys! More

Good, quick and prepared for my scheduled oil change. All good and safe. Very pleased. All good and safe. Very pleased. More

Took my suv in to have the sunroof repaired. Took 3 tries to attempt to get it fixed due to their errors. After 2 months of waiting I was called to pick up my suv with the impression everything Took 3 tries to attempt to get it fixed due to their errors. After 2 months of waiting I was called to pick up my suv with the impression everything is fixed and is in normal working condition. WRONG!! It’s been broken in a different spot now. I’m very upset with the service department. More

Overall my car was completed quick and was recommended for another service and was done well! for another service and was done well! More

This is my 3rd vehicle bought from this dealership. I would not go to no other than Jenkins I would not go to no other than Jenkins More

My experience at Jenkins Nissan has always been positive! It was nice working with Tammie in the service department today and speaking with Sami during my wait time. It was nice working with Tammie in the service department today and speaking with Sami during my wait time. More

Service contact was amazing. However, I am still waiting on parts that are on back order but I never receive any calls back to keep me in the loop. If I want to know, I have However, I am still waiting on parts that are on back order but I never receive any calls back to keep me in the loop. If I want to know, I have to call. The only other issue I have is that due to an alignment not being performed after recall with they alerted me to, I have a tire that has significant chop on the outer tread. Tge solution I received was that I could buy a new set of 4 tires. I was not prepared to spend $1500 that day on a problem the dealership caused. More

As always Gil was and is very professional in his duties and with the customers. and with the customers. More

Great dealership prices are a little hight. Also needs to follow up with the customer when dropping off vehicles. Also needs to follow up with the customer when dropping off vehicles. More

Customer service was exempt The service department was very knowledgeable about the issues that i was having and to care of them right away They also made you feel at home and told you about the adminitie very knowledgeable about the issues that i was having and to care of them right away They also made you feel at home and told you about the adminities that they had to offer and pointed in the direction. My overall experience was excellent i will refer to a friend if needed. Keep up the good work! More