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Jenkins Nissan - Service Center

Lakeland, FL

4.0
2,403 Reviews

2,403 Reviews of Jenkins Nissan - Service Center

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March 01, 2023

The staff the greeted me and instructed me were excellent. They were polite and informative. They represented the dealership in a positive way. The young woman who took my payment did not repre More

by colleenqueen320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Nock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2023 -

Jenkins Nissan responded

Thank you so much for your business and your honest feedback. We really value your input, and we are always looking to make improvements. Thank you again and if there is anything else we can do, do not hesitate to contact us.

March 01, 2023

Price was constantly changing and no communication and update until I called , tire pressure was set for 38 instead of 33 , engine light still on which they told me to come back for More

by Jd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angie Nock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie White
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2023 -

Jenkins Nissan responded

Thank you for bringing this to our attention. We are concerned about your comments and would like to get in touch with you to discuss this matter further. At Jenkins Nissan, we take customer reviews very seriously. Please contact Kendall Miller at kmillerjn@yahoo.com. We look forward to working together with you to come up with a solution.

February 28, 2023

Very nice staff and helpful to their customers. Will come back to use their service department again. More

by Dawnfurnari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sami Sulaiman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2023 -

Jenkins Nissan responded

Hi Dawnfurnari, thank you so much for your positive comments about Jenkins Nissan, Inc.! We can't wait to see you again, have a great day.

February 28, 2023

Can't say much. But the service department is pretty slow. But the supervisor Robin is pretty helpful More

by 1fraybaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robin Rockey
Mar 21, 2023 -

Jenkins Nissan responded

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.

February 27, 2023

Angela Fisher was very helpful in making sure car was fixed with right parts not what I faught it wad More

by ianisbold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2023 -

Jenkins Nissan responded

Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 27, 2023

Is very professional and it was bad service it was superb and I would recommend someone else to go there More

by dixontammie1315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Nock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2023 -

Jenkins Nissan responded

Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 27, 2023

I bought my Nissan Altima at Jenkins Nissan & have always had my car serviced there. While waiting today for my car Sami introduced himself & we had a nice conversation. He of course asked about my car & I l More

by Jbgayle57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sami Sulaiman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Nock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2023 -

Jenkins Nissan responded

Thank you so much for your review and feedback! Exceptional customer service is what we strive to provide our customers on a consistent basis. Thank you for your continued patronage & we look forward to serving you again in the future.

February 26, 2023

Sami was very welcoming . Very nice ! Come see him ! At Jenkins Nissan . You won’t regret it ! More

by Roberta.gdard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sami Sulaiman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Jenkins Nissan responded

Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business, and look forward to your next visit! Take care!

February 25, 2023

Sami was great, very professional. The showroom is nice and clean. Staff very friendly and are happy to help. More

by Riabell27
Recommend Dealer
Yes
Employees Worked With
Sami Sulaiman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gilbert Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Jenkins Nissan responded

Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 24, 2023

Not a good experience. 2.5 hours for a simple oil change. No rotation of tires or any other service per my request. Just an oil change. Ridiculous More

by carriemack1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Malaki Ettson
Feb 27, 2023 -

Jenkins Nissan responded

We apologize for the wait you experienced in getting your oil changed at our dealership. Please reach out to Kendall Miller at kmillerjn@yahoo.com at your earliest convenience so we have the chance to make things right. We look forward to hearing from you soon.

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