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Jenkins Nissan - Service Center

Lakeland, FL

4.0
2,345 Reviews
Call Service Center (888) 895-4795

2,345 Reviews of Jenkins Nissan - Service Center

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January 20, 2023

Although my appointment was in the afternoon. I delivered it in the AM, 1 hour later my vehicle was ready. This was an excellent visit. More

by Herbreaves757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malaki Ettson
Report | Print
Jan 23, 2023 -

Jenkins Nissan responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests, and we are proud that this was received during your time spent with us.

January 19, 2023

Dependable: Professional, and service oriented dealership. They are always looking to truly resolve your concerns. I have been a customer since 2014 and now have 257, 000 miles on my 2014 Nissian More

by eugeneanddawnhayes
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Litchmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Sevigny, Robin Rockey, Malaki Ettson, Alai Abukhdair
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Jan 20, 2023 -

Jenkins Nissan responded

Thank you so much for your review and feedback! Exceptional customer service is what we strive to provide our customers on a consistent basis. Thank you for your continued patronage & we look forward to serving you again in the future.

January 19, 2023

It only took a hour and a half. So that was good. Advisor Lois was nice More

by MAMAMURPH12013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lois
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Jan 20, 2023 -

Jenkins Nissan responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests, and we are proud that this was received during your time spent with us.

January 18, 2023

2 hours for an oil change and tire rotation is unacceptable (that was with an appointment). I don't think I'll be back. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gilbert Rodriguez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2023 -

Jenkins Nissan responded

We apologize for the wait you experienced in getting your oil changed at our dealership. Please reach out to Kendall Miller at kmillerjn@yahoo.com at your earliest convenience so we have the chance to make things right. We look forward to hearing from you soon.

Feb 05, 2023 -

Tom responded

I responded as requested on January 19th. As of February 5th, i have had no response.

January 17, 2023

I went for service for my Nissan Rogue 2015 and after speaking with Luis Romero I ended up with a Rogue 2023. He went above and beyond to help me with a smith transaction. More

by mmgv73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tammie Letchworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2023 -

Jenkins Nissan responded

Congratulations on your new vehicle! We are happy to hear that you had such a positive experience with our team! Please don’t hesitate to reach out if there is anything else we can do for you!

January 17, 2023

They did not complete the service work correctly. Had to take my car to another dealership to have it corrected. More

by MistyM23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tammie Letchworth
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Malaki Ettson
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Jan 17, 2023 -

Jenkins Nissan responded

We appreciate you bringing this experience to our attention. If you are willing, please contact Kendall Miller at kmillerjn@yahoo.com so we can work towards a resolution. We look forward to hearing from you.

Jan 18, 2023 -

MistyM23 responded

I was told by one of the service advisors/Tammie that surveys do not effect them. So, there’s no need to explain any further about the situation. My family has purchased 4-5 cars from dealership and I am I going to be trading in my car soon. But thanks to Jenkins Nissan neglect… I will not be buying my next car from there.

January 17, 2023

Good service and friendly staff but a bit of a long wait time during service for simple service More

by cassy1699
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Bearden
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2023 -

Jenkins Nissan responded

Thank you so much for your business and your honest feedback. We really value your input, and we are always looking to make improvements. Thank you again and if there is anything else we can do, do not hesitate to contact us.

January 16, 2023

I was there for a basic oil change and tire rotation. I also had a small leak in my tire. I made an appointment and expected to be in and out in a couple hours maximum. I waited for 4 hours for this basi More

by kjpatton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eugene Lopez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2023 -

Jenkins Nissan responded

Thank you for bringing your recent experience to our attention. We want all our customers to leave feeling like they have received the utmost in customer service. Please contact Kendall Miller at kmillerjn@yahoo.com so we can investigate this for you.

January 16, 2023

I am not a satisfied customer. Everyone seems to be confused. Long wait on hold. More

by LAWNMANBOB1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maggie
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Jan 17, 2023 -

Jenkins Nissan responded

We appreciate you bringing this experience to our attention. If you are willing, please contact Kendall Miller at kmillerjn@yahoo.com so we can work towards a resolution. We look forward to hearing from you.

January 14, 2023

This visit to the service department was the best in a long time. My service advisor, Louis Carmona, came right over to me when I pulled in and was very helpful, honest, and great. More

by DB Florida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Carmona
Report | Print
Jan 17, 2023 -

Jenkins Nissan responded

Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business, and look forward to your next visit! Take care!

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