Jenkins Nissan - Service Center

Got the truck back, none of the mileage calculations were reset,oil all over the windshield,oil all under the hood, smell burning oil which obviously was just dumped all over it. Poor poor quality work reset,oil all over the windshield,oil all under the hood, smell burning oil which obviously was just dumped all over it. Poor poor quality work More

Service. Very disappointed in how long it took for a simple oil change. Had a morning appointment on 12/21, after driving 50 minutes to the dealership, they s Very disappointed in how long it took for a simple oil change. Had a morning appointment on 12/21, after driving 50 minutes to the dealership, they said it would take about 3 hours. No! Made another morning appointment for 12/29/22. Again after 50 minute drive I was told it would be about 3 hours. It took 3 hours and 45 minutes. NO ONE has time to waste for this simple 10 - 15 minute process. I’ve lost 7 hours of my life I’ll never get back and approximate $40 in gasoline. I asked if they would comp it, nope. No thanks, I highly doubt I’ll ever be back for service here. Beware! More

The dealer very clean and friendly people oil change very good price but take long waiting time good price but take long waiting time More

I was disappointed to realize that the "service plan" I bought with my new car in 2021 was a "family plan" that was only good at the dealership in NC where I bought my car. However, Louis (I would give 5 s bought with my new car in 2021 was a "family plan" that was only good at the dealership in NC where I bought my car. However, Louis (I would give 5 stars but he isn't listed in the service department drop down list) in service explained everything very well and made the $380 oil change and transmission service less hard to stomach. I had an appointment but was still ther for over 3 hours to have my car serviced. All in all, I still give a 5 star review. In these new times, anytime you deal with customer service and someone seems to actually care, it is a bonus in my book. I also took a few minutes to consider trading in my car and Luis gave me some very beneficial advice, thank you. More

My service advisor was very friendly and helpful. I was told the services I needed would take around 3-4 hours, and it took less than 3. I am very pleased. I will return for my future services. I was told the services I needed would take around 3-4 hours, and it took less than 3. I am very pleased. I will return for my future services. More

Great service and great people ! Totally recommend Nissan in Lakeland. I will miss Naca though. Totally recommend Nissan in Lakeland. I will miss Naca though. More

I am very disappointed every time I come for an oil change you find something wrong and I had a tune up and it cost me 1400hundred dollars and then you say it need something else after another oil chan change you find something wrong and I had a tune up and it cost me 1400hundred dollars and then you say it need something else after another oil change. They should have told me when they did the tune up??? More

It was a long wait due to many service techs out sick, The service leader had more than enough jobs to manage but was always calm and pleasant. The service leader had more than enough jobs to manage but was always calm and pleasant. More

Completely unsatisfied, nobody in the service department wanted to fix problems that were covered under my warranty. wanted to fix problems that were covered under my warranty. More