Jennings Chevrolet

I have been a loyal Jennings customer for 19 years. It started when my '91 Blazer was stolen when I moved back to town after being out of state for 5 years and they put it back together to my satisfaction started when my '91 Blazer was stolen when I moved back to town after being out of state for 5 years and they put it back together to my satisfaction. After 10 years and 109,000 miles I purchased a 2000 Blazer from Jennings. This Blazer is now 10 years old with 133,000 miles on it and still running. Rarely when I call to make an appointment am I told they are too busy. My Blazer's last visit was for a cooling system problem. I had taken my Dalmatian to the vet and when we got back in, the check gauges light came on and I saw that the temperature gauge was heading towards the red. I called and left a message for Ken Ward, my regular service advisor. I called back later and found out he had already left for the day. I asked to be connected to Rick who used to be my service advisore before he became a manager and explained what was going on. It was too late to get a rental so I had AAA tow it to Jennings because Rick said he would take care of it for me and I knew he would. Unfortunately they were too busy that night to get to it, so the next morning Mack called me to tell me that my radiator was cracked and would need to be replaced. I explained I had walked to work that day because I had no other way to get there and he said the courtesy van would pick me up from work and bring me to Jennings to retrieve my Blazer when it was finished. Luckily, we had set all this up in the morning because there was a big storm that afternoon and the power went out at Jennings. The courtesy van driver came to work and brought me back to Jennings. My vehicle was finished, but the paperwork and charges could not be processed without the power. Mack estimated the amount that would be charged to my card and took my credit card information and said the receipt would be mailed to me later once the power came back up. It was a Friday and I really needed my vehicle for the weekend. The power came back on, Mack called back and said his calculations were off by a penny and then my receipt and paperwork did come in the mail. I am always pleased with the service and the way I am treated by the staff at Jennings. I have recommended the dealership to my friends and a couple of them now take their vehicles there for service. I am sure my next vehicle will also be purchased there when it's time for a new one. More

From the salesperson through to the Finance department they were wonderful. I had gone to 2 other dealerships trying to get a car loan and Jennings made it happen. They made me feel respected and valued. they were wonderful. I had gone to 2 other dealerships trying to get a car loan and Jennings made it happen. They made me feel respected and valued. There are no words to describe how great an experience they made this for me and I drove out in my new 2010 car with payments that they made sure would work for me. I intend to recommend them to all my friends and I will to them for all the service on my car. More

Am pleased with the overall service. It is quite good. There was a billing error which was immediately corrected. I have a choice of going to Wheeling or Glenview...they are about the same distance and I There was a billing error which was immediately corrected. I have a choice of going to Wheeling or Glenview...they are about the same distance and I have chosen Jennings in Glenview. I visited both dealerships and was hardly given the time of day at the Wheeling dealership. Suffice to say I did not get my car serviced there. My only suggestion? I would appreciate a loaner if the service is going to be more than a couple of hours. I have taken the time to do this survey because I liked the overall experience. Customers too have to say, thank you! Sincerely, Ed Baria More

My name is Phil Grana and in June of 2009 i bought one of the first 2010 Camaro's that was sold. The car is absolutely great, i love it! The service department at Jennings is without a doubt the worst i ha the first 2010 Camaro's that was sold. The car is absolutely great, i love it! The service department at Jennings is without a doubt the worst i have ever dealt with during the purchase of over 25 new cars during my lifetime. the actual list of problems is much longer than i am willing to write down but here are a few. 1) I took delivery on a cloudy day and did not notice the deep swirl marks from where your service tech had wet sanded the car. they were very prevelant and i took the car to a detailer who spent 8 hours repairing the damage and charged me 300 dollars. when i told the salesman about this he said he would request a reimbursement be paid back to me from GM. Needless to say i have never recieved the funds. 2) During the first month of ownership i had to return to the service department 13 times, many of which were never recorded so i could show the service writer damage to wheels caused by your service technician. This was damage that had nothing to do with my initial visit, I would bring the car in for a loose headliner drive home and find the wheels damaged. Get back in my car drive back to the dealership, report this additional damage and wait for another repair to be scheduled for damaged wheels. This hapenned 3 times to 3 different wheels! I have way too many individual examples of poor work but i will give you another example. 3) I took the car in for the TPS warning giving a false reading on my tires 5 times! One of these times i waited more than 5 hours while a techinician was working at a repair only to have the tech drive past me in the parking lot to say "well i am going to eat dinner" This while i am waiting for a repair to be completed??? I have no problem with your sales group or service writers, they seem as frustrated as i am with the service department.They are trying to achieve customer approval. I have never experienced a worse dealership and i buy a lot of cars and trucks, at least 2 every 2 years. I make sure everyone i know hears about the Jennings seervice department every chance i get. thanks god for Stasek in wheeling, i will never return for anything to your dealership fearing what damage you may cause to my vehicles by your absolute negligance. Phil Grana Manufacturing Manager ITW Signode More

Ken Ward has been very helpful. He even took the time to hand dry my car after the wash. it was close to 11PM. I come in mainly at night and i think another CSR (John?)has also been very nice to work with. hand dry my car after the wash. it was close to 11PM. I come in mainly at night and i think another CSR (John?)has also been very nice to work with. I am not as happy with the car as I had hoped but so be it. Johne Perlick More

Whenever I have a problem or have a question, I know I can call on Ken in the Service Department to handle it for me. He sets up an appointment and is always right there when I bring the car in.He is frie can call on Ken in the Service Department to handle it for me. He sets up an appointment and is always right there when I bring the car in.He is friendly, courteous, and always explains everything thoroughly to me. I trust him with what he tells me, and that means alot to me. More

Chris has been my Service Consultant for several years. He has always been very professional and does an excellent job taking care of my vehicle. His customer service skills are above and beyond what I ha He has always been very professional and does an excellent job taking care of my vehicle. His customer service skills are above and beyond what I have experienced elsewhere. I have recommended your service department to others based on my experience. More

As always, Chris was extremely thorough and helpful. My Uplander had a few things going on - turned out all to be the same slight problem. I wsa given a loaner car, and kept apprised of the progress every Uplander had a few things going on - turned out all to be the same slight problem. I wsa given a loaner car, and kept apprised of the progress every day. I picked up my car and drove 1200 miles over the next 10 days and have had no problems. Jennings is GREAT!!!!! More

Just traded/bought a car from above people. Great deal..and was fair.The price was most fair, and appreciated. Steve, Ray, Dion were very helpful, fair, patient, and did a very good job selling me deal..and was fair.The price was most fair, and appreciated. Steve, Ray, Dion were very helpful, fair, patient, and did a very good job selling me the car. My impala should have been checked out fully so I didn't have to come back.Yet, when I called Dion with the Onstar problem, he made an appointment, and got me a car to drive. I am hoping the problem will be fixed fast and I won't have to wait, wait. Did feel Debbie helped greatly explaining car to me, knew the car. Steve was most patient with my calls, and explaining also about the car. Job well done, except for the Onstar problem which should have been checked/fixed before car was delivered to me.Would reccommend all of these people to others for buying More

For all of my car service needs I prefer to deal only with John Sison. The service that he provides is great. When I was having issues with my first car that I had purchased through a different dealershi with John Sison. The service that he provides is great. When I was having issues with my first car that I had purchased through a different dealership, John helped me in getting it fix. It did not matter how many times I had to drop it off because of the same problem he always made me feel that I was important and that they would take care of the issue. Although at the end I ended up trading in that car for a different one that I purchased through Jennings the service was just supper! More