Dropped car off on 6/9/20 at 9:00 am. Had made an appointment the week before for that day due to having P-0011 code on check engine. Need car for my work which there was not any for 3 months but now I am booked. Car sat at dealer the whole day and no one looked at it. Instead of waiting on customers that had appointments they took care of people that came in and were waiting. Bad system. Tried to talk to John Jennings the owner but he does not take call, always in a meeting? Did talk to Mark Rola the service manager who was sorry but really could not do anything except offer a loaner but that would not be good since I had to put tools and equipment in car and I would abuse the cars interior. Last year I spent almost $30,000 at this dealership. The year before I had a trans put in a non chevy car for over $5,000 plus other cars that were serviced for more money. Also bought vehicle in 2015. This will be the last time I will be purchasing a vehicle from this dealership and it will be the last time any car I have is brought in for service unless it is warranty work. I will look for another dealership for that service also. Still cannot believe they did not even look at the car. Really bad dealership and bad owner. Received a response from Jim Walsh General Manager for service not done on June 9,2020 Really!!!!! This is your justification for poor service. Jim Walsh the General manager makes up an excuse that you did not properly explain to me about the many factors when check engine light comes on. First of all, car had an appointment for 9:00 am for a P-0011 code so you already knew the problem. Over 7 hours later car was not even looked at. If I had not called Mark Rola the Service Manager at 4:00 pm complaining the car would never had been looked at. I tried contacting the owner John Jennings but he is always in a meeting. I have no idea if it is your age or being senile but Jim Walsh is completely out of touch with reality as a general manager. Evidently after 41 years you should be retired because you do not know how to react to a customer when they have a legitimate complaint. Instead of saying we made a mistake and we are sorry, how can we make it up to you. But you make up a bogus excuse and give a bogus 90 percent figure that you cannot back up. Because of your no turn away policy on drive in customers for service you do not take care of the loyal customers who followed protocol and made appointments. Bad system!!! Your problem is you took care of cars that came in with no appointments and were waiting, rather than taking care of loyal customers that made appointments. You really screwed up and for that and your lame excuse you will be losing a loyal customer that spends on average about $8,000 a year over the past 5 years. If I owned the Dealership you would not be working there because you are not in touch with reality.