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Jeremy Franklin Mitsubishi of Kansas City

Kansas City, MO

Overview
Employees
Reviews
Vehicles
4.6
1,192 Reviews
Jeremy Franklin Mitsubishi, serving Kansas City, Independence, Lee's Summit, Olathe and Overland Park, is proud to be an automotive leader in our community. Jeremy Franklin Mitsubishi is committed to you, our customers, offering the widest selection of automobiles with the greatest ease of purchase. Jeremy Franklin has worked in the auto industry for more than a quarter of a century. While working his first job in sales in his family's car business, Jeremy was driven by an entrepreneurial spirit and struck out on his own at the age of 23 and started his own dealership. Jeremy Franklin states, "I founded my dealership on fundamental America values of integrity, fairness and excellent customer service. I pride myself on differentiating our business from all other dealerships in the Kansas City area. At our dealership, we rely on allegiance to those fundament principles, as well as devotion to our valued customers to sustain our reputation in the communities we serve." Jeremy Franklin Mitsubishi recognizes that along with housing, education, health care and nutrition, transportation is among the most significant factors in the family budget. Jeremy Franklin states, "I want every customer to feel like his or her vehicle transaction was handled professionally, fairly, and respectfully. I will take personal responsibility for the customer's experience. If ever, any customer feels there is something wrong with an offer we've made, a car we've sold, or the service we've provided, I ask that customer to please contact me directly and I will personally make it right." Jeremy Franklin can be contacted directly and confidentially by sending an e-mail to jfranklin@jeremyfranklin.com or by calling: 888.319.1505. At Jeremy Franklin Mitsubishi we pledge to operate this business in accordance with the highest standards of ethical conduct.
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6300 E 87th St

Kansas City, MO

64138

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Showing 1,192 reviews

July 27, 2015

Great Experience I came in not thinking I was going to get a car in my price range. My salesman Bill was great, not only was I able to get a car but an awesome dea More

by happy1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Burney
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July 24, 2015

The service was terrible and I had all the finances ready yh They sold the Shelby cobra i had already drawn up the plans and coming back to get the car but found out that they sold it and didn't notify me at all More

by Anatoliy5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray don't know his last name
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Aug 06, 2015 -

Jeremy Franklin Mitsubishi of Kansas City responded

RE: Anatoliy5 #: 2050197 Our Dealership participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. Shelby Cobras are in extreme high demand. When our dealership is fortunate enough to come across any to sell, they usually do not remain on our lot for more than two to three days max, and then are immediately sold. We did have a Shelby Cobra and had a few interested onlookers. However, since we do not know who this individual is, nor have a record or name to refer to, or have anyone in our employ by the name of Ray, if they have the right dealership, we can only respond to what this individual is stating in his/her complaint. Plans drawn up as it is being referred to is not considered a purchase or the legal signing of a contract to purchase. As in this case, Jeremy Franklin Mitsubishi would not have been able to legal sell this vehicle to a qualified buyer. Perhaps this person is referring to the initial stages of credit verification, basic information on the individual, etc. If one is coming back to get the car, think about it, or get a co-signer, there is no legal binds for us to hold any vehicle. If an individual was the actual legal purchaser, and coming back to get the vehicle, all contractual, legal paper work and approvals would have been signed, agreed upon and established. Since this was not the case with this individual, the vehicle sold immediately to someone whom had complied with the signing and purchasing of said vehicle. Our staff strives on excellence in all areas of mannerisms in the treatment of its customers. We do apologize this individual did not get the vehicle he/she was interested in. We would have been more than happy to have assisted them in doing so. Perhaps we can assist them in another vehicle. If not, we wish them the best of endeavors. Sincerely, Hector Espinosa

Helpful
July 23, 2015

Another satisfied customer It was quick and easy the dealer was very informative and helpful. He made sure I got the car that is fit right for me. I enjoyed getting my car. More

by Pinkmirage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deon
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July 22, 2015

Aewsome Service and People! I saw the car I wanted online and clicked on the link to wait for a reply. My saleman TJ called me and was so pleasant and friendly. He took some info More

by mckool2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ
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July 21, 2015

Fairly easy and painless went to get serviced the guy that helped me Bill Burny was knowledge about a lot of stuff and made my experience great and painless More

by mitzu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
bill burny
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July 21, 2015

Best Day Ever!!!! TJ is really great at what he does.....He is a great salesman. He worked hard and long to get me approved for the Outlander Sport... I love it by the More

by yellagirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ
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July 21, 2015

Got more than I expected I was honestly trying for a used vehicle but TJ and the group at Jeremy Franklin really pulled out all the stops and sold me on a new 2015 Outlander S More

by mtengle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ and Joshua
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July 16, 2015

"Thanks Jeremy Franklin of Kansas City" Excellent customer service from our sale person Brandon Brown, he was very concern about our needs for buying a car. Brandon was very friendly and kn More

by keyana3
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Brown and Joshua Espinosa
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July 16, 2015

Got what I wanted I was determined to get the Magnum on the lot when I walked up and would have left. Sheik Obaya immediately made his presence known and helped me thr More

by RJanuary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheik Obaya
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Helpful
July 15, 2015

Deceitful salesmen! Do not use salesman JESSE HARDIN!! He is the true poster-child of a deceitful salesman who wants to screw you. The faculty and other employees were ve More

by Shough
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jesse Hardin
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Jul 29, 2015 -

Jeremy Franklin Mitsubishi of Kansas City responded

Our Dealership participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. Mr. and Mrs. Hough came in to our dealership and Mr. Jesse Hardin was their sales associate. Mr. Hardin had two other customers in attendance that he was working with when he met with and greeted the Hough family. The vehicle’s MSRP that Mr. and Mrs. Hough were interested in purchasing was $22,290.00. However, we sold it to Mrs. Hough at $24,200 due to the fact that they had a 2002 Trailblazer that had 191,000 miles on it, and was in very poor condition, plus they currently still owed a balance of $1,800.00. Kansas City Market value on the Trailblazer is $890.00. The financial institution would have considered the trailblazer as a negative equity situation, thus we were able to over allow compensation to Mr. and Mrs. Hough for their trade in, showing $2,800.00 trade in allowance, which makes the difference the same. Example: $22,290.00 Price $24,200.00 Price -$ 890.00 Trade -$ 2,800.00 Trade $21,400.00 Difference Price $21,400.00 Difference Price Mr. and Mrs. Hough did not pay more for this vehicle. In addition, Mr. and Mrs. Hough were issued a check in the amount of $1,000.00 cash back that we did not adjust to the price. We were trying to explain this to Mr. and Mrs. Hough, but they were so upset and incapable of listening to what was being said. That they just kept demanding us to lower the price and that was primarily their main focus. Perhaps, in Mr. Hardin’s addressing two separate customers and preparing the Hough’s paper work, he may not have heard correctly and or answered inadvertently regarding his father’s plaque. Surely, no dishonesty was intended. Mr. Hardin is highly regarded as an honest individual, both by his colleagues and customers of Jeremy Franklin Mitsubishi with an excellent record of 13 years of service. We would welcome the opportunity to speak with Mr. and Mrs. Hough to reiterate what we previously tried to explain should they provide us the opportunity. Sincerely, Hector Espinosa General Manager

Jul 29, 2015 -

Jeremy Franklin Mitsubishi of Kansas City responded

Our Dealership participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. Mr. and Mrs. Hough came in to our dealership and Mr. Jesse Hardin was their sales associate. Mr. Hardin had two other customers in attendance that he was working with when he met with and greeted the Hough family. The vehicle’s MSRP that Mr. and Mrs. Hough were interested in purchasing was $22,290.00. However, we sold it to Mrs. Hough at $24,200 due to the fact that they had a 2002 Trailblazer that had 191,000 miles on it, and was in very poor condition, plus they currently still owed a balance of $1,800.00. Kansas City Market value on the Trailblazer is $890.00. The financial institution would have considered the trailblazer as a negative equity situation, thus we were able to over allow compensation to Mr. and Mrs. Hough for their trade in, showing $2,800.00 trade in allowance, which makes the difference the same. Example: $22,290.00 Price $24,200.00 Price -$ 890.00 Trade -$ 2,800.00 Trade $21,400.00 Difference Price $21,400.00 Difference Price Mr. and Mrs. Hough did not pay more for this vehicle. In addition, Mr. and Mrs. Hough were issued a check in the amount of $1,000.00 cash back that we did not adjust to the price. We were trying to explain this to Mr. and Mrs. Hough, but they were so upset and incapable of listening to what was being said. That they just kept demanding us to lower the price and that was primarily their main focus. Perhaps, in Mr. Hardin’s addressing two separate customers and preparing the Hough’s paper work, he may not have heard correctly and or answered inadvertently regarding his father’s plaque. Surely, no dishonesty was intended. Mr. Hardin is highly regarded as an honest individual, both by his colleagues and customers of Jeremy Franklin Mitsubishi with an excellent record of 13 years of service. We would welcome the opportunity to speak with Mr. and Mrs. Hough to reiterate what we previously tried to explain should they provide us the opportunity. Sincerely, Hector Espinosa General Manager

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