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Jeremy Franklin Mitsubishi of Kansas City

Kansas City, MO

4.5
1,164 Reviews

6300 E 87th St

Kansas City, MO

64138

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1,164 Reviews of Jeremy Franklin Mitsubishi of Kansas City

June 03, 2015

Very friendly staff. Service was quick. I received an oil change with this dealership. I believe that the service was of a high quality, and all of the staff members that I came into contact More

by lhigh82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Hensley
May 20, 2015

Excellent Outstanding Customer Services He was very kind, professional,patience, and show great concerns about the car. He had taken us test drive in the car and explain how the car works fr More

by Joann Burgin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Burner
May 10, 2015

SCAMS and LIES SCAM ALERT! I took my 2003 mitsubishi Lancer in to have an electrical issue with the transmission diagnosed. I dropped it off 9am, and they called More

by lancerfan91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
everyone. I raised xxxx
Jul 29, 2015 -

Jeremy Franklin Mitsubishi of Kansas City responded

Our Dealership participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. Mr. Joel Nesbit came in to our dealership accompanied by his mother and requested a diagnostic test for which he believed there were electrical issues with the dash panel gauges. Mr. Nesbit explained that when he turned on his vehicle the gauges flickered forward then went to a zero. We explained to Mr. Nesbit this is an intermittent issue and that after the vehicle sits idle for a while the gauges return back to a normal status. Mr. Nesbit also explained that the transmission shifts late and then bangs into gear. Mr. Nesbit wanted to know what was wrong with the vehicle so they could decide to either fix it, or trade it in before they left, and said he and his mother would be out in the lot looking at cars. Upon Mr. Nesbit’s request, we performed a scan test on the instruments and found no fault codes. We noted there was a problem with where the heat came out on the dash. Mr. Nesbit’s vehicle was taken for a test drive and the gauge instruments worked as they should. However, the technician did find the internal transmission slipping and a rattling noise from the transmission. We contacted Mr. Nesbit by phone and recommended the transmission be replaced, the cooler flushed and we priced a remanufactured transmission from Mitsubishi with labor cost. The estimate exceeded cost repairs for Mr. Nesbit, so we suggested perhaps a trade in might be the way to go if that would work out better for him. Mr. Nesbit said he would not be able to return the same day to pick up his vehicle and would be in the following day for it. As it turned out, Mr. Nesbit did return the same day, after our service department had closed and wanted his vehicle. When the service department closes it is locked up for security reasons. A manager accommodated Mr. Nesbit and retrieved the service ticket along with Mr. Nesbit’s vehicle. Mr. Nesbit paid for the diagnostic fee without any complaints. To date, we have not heard back from Mr. Nesbitt. However, should Mr. Nesbitt wish to speak with me, he may contact me at 816.526.6900. My hours are the following: Monday – Thursday: 9:00 A.M. – 8:00 P.M. Friday – Saturday: 9:00 A.M. – 6:00 P.M. I would be more than happy to personally accommodate Mr. Nesbitt. Should Mr. Nesbitt choose not choose to contact us, we wish him the best of endeavors with his vehicle. Sincerely, Hector Espinosa General Manager

April 25, 2015

MY EXPERIENCE IN SEARCH OF A RELIABLE VEHICLE I HAD THE BEST EXPERIENCE WHEN I WAS IN SEARCH OF A VEHICLE HAD THE MOST PLEASANT EXPERIENCE AND WOULD HIGHLY RECOMMEND THEM AGAIN AND IN HOPE THAT More

by CMANSAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ARRON
April 22, 2015

Great person and wonderful service. Brandon B was a consummate professional and got me quickly into a new car with no problems whatsoever. I am very happy with this vehicle, and further More

by Latanya Hall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon B
April 21, 2015

Great experience We went into Jeremy Franklin and was looking for a new car. Joshua help us find the right car for the right price. I would buy our next car from them. More

by Bill Hodges
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua
April 20, 2015

Totally remarkable! After buying my second car here, I was convinced they were for real so much so that I took my parents. They were happt too. Even my brother bought one More

by Beverly.sgem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ Clark
April 18, 2015

Great Buying Experince I bought a 2002 Chevy Mailbu from Jeremy Franklin. Jessie Hardin and Aaron Wedgeworth assisted me. They both were very helpful and honest about the ca More

by SWedge72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessie Hardin and Aaron Wedgeworth
April 18, 2015

Griffin My mom and purchase a 2015 Lancer from Jeremy Franklin like the customer and we always have a good experience when we go to Jeremy Franklin More

by Paris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ Clark
April 18, 2015

Had a great experince. They make it fun to buy cars. We bought a Mirage and an Outlander Sport from Jeremy Franklin. Anthony was our salesman. He was awesome. He was very curious and knowledgeable, he kn More

by Mikie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua
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