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Jeremy Franklin Mitsubishi of Kansas City - Service Center

Kansas City, MO

4.4
242 Reviews

242 Reviews of Jeremy Franklin Mitsubishi of Kansas City - Service Center

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September 06, 2024

Courteous people, clean rest room,comfortable waiting area,explained what I needed, good end to visit More

by Mefreeman49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cal Jenkins
Sep 08, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Mefreeman49, we are so pleased you enjoyed your visit to Jeremy Franklin Automotive! Thank you for taking the time to share your experience! We're glad to hear that our team was courteous and that you appreciated our clean facilities and comfortable waiting area. It’s important to us that you feel informed and comfortable during your visit, so we're happy to know we hit the mark. If there’s anything else we can assist with, don’t hesitate to reach out. We look forward to serving you again!

September 04, 2024

They were very courtesy and polite service with a smile. It was fast and affordable. Thanks More

by Belindap90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Sep 08, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Belindap90, thank you so much for the positive review and for your kind words! We're happy to hear that our team provided courteous and friendly service with a smile. We're also glad that your visit was both fast and affordable. Your satisfaction is our priority, and we appreciate you choosing us. If you need anything in the future, don't hesitate to reach out!

September 03, 2024

They did a bang up job. I'm pleased with their service. Thank you. I'm done. More

by hodsonr2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know who he was
Sep 08, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Hodsonr2, we really appreciate your positive review! We're glad to hear you're pleased with the service you received. It was a pleasure to assist you, and if there's anything else you ever need, we're here to help. Thanks again!

September 02, 2024

They were cuties and existent, took care of the recalls, and explained what they did. More

by jongwilt46
Recommend Dealer
Yes
Employees Worked With
Service department
Sep 08, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Jongwilt46, we are so pleased you enjoyed your visit to Jeremy Franklin Automotive! Thank you for your review! We're glad to hear our team took care of the recalls and provided clear explanations. We strive to make sure every visit is as smooth as possible. If you need anything else, we’re always here to help!

August 30, 2024

Great service every time I have gone in to service my vehicle. Wish they had a dealership in Kansas. More

by nene438
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Sep 06, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Nene438, thank you for your kind words and this wonderful review and for for your continued trust in us for your vehicle service needs! We're thrilled to hear that you've consistently had great experiences with our team. We appreciate your suggestion about having a dealership in Kansas—who knows what the future holds! In the meantime, we're here to ensure you receive top-notch service every time you visit. If there's anything else we can do for you, don't hesitate to let us know. Safe travels!

August 25, 2024

Getting the vehicle was quick and painless the service department does fast friendly service would recommend More

by jtmoritz27895
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Pillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Jtmoritz27895, we're glad to hear you enjoyed your visit. Thank you for the wonderful review! We’re thrilled to hear that your vehicle purchase was quick and painless and that you found our service department fast and friendly. Your recommendation means a lot to us, and we’re grateful for your support. If there’s anything else we can do for you in the future, please don’t hesitate to reach out. Enjoy your new vehicle, and we look forward to serving you again!

August 24, 2024

All service staff that I have encountered have been polite, professional and knowledgeable. I would recommend the service department. HOWEVER, I do not recommend buying a vehicle from Jeremy Franklin u More

by adchurch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deon Willis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Adchurch, we appreciate your feedback! Thank you for sharing your experience with our service department. We’re glad to hear that you found our staff polite, professional, and knowledgeable, and we appreciate your recommendation of our service team. However, we’re truly sorry to hear that you feel dissatisfied with your vehicle purchase. This is certainly not the experience we aim to provide, and we take your concerns very seriously. We would appreciate the opportunity to discuss this further and see how we can make things right. Please reach out to us directly so we can address your concerns. Your feedback is invaluable to us, and we hope to have the chance to regain your trust.

August 23, 2024

Great customer service- My friend referred me was not taking care of - How do we get her referral bonus- More

by Tamika
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Pillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Tamika, thank you for sharing your positive experience! Thank you for your feedback and for choosing us based on your friend’s referral! We’re thrilled to hear you had a great experience with our customer service. We apologize for any oversight regarding your friend’s referral bonus. Please contact us directly and we’ll make sure your friend receives the referral bonus promptly. We appreciate your understanding and look forward to assisting you further!

August 23, 2024

Responsive and considerate service. Everything is clearly explained. Service writer keeps me informed of status. More

by Michael Grimaldi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cal and William in Service
Aug 29, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Michael Grimaldi, we're glad you had such a wonderful experience with us! Thank you for sharing your experience! We’re delighted to hear that you found our service responsive and considerate. Our team strives to ensure everything is communicated and that you’re kept informed throughout the process. Your satisfaction is important to us, and we’re glad we could meet your expectations. If you need anything in the future, don’t hesitate to reach out. We appreciate your trust in Jeremy Franklin Automotive!

August 23, 2024

Job was done in a timely manner. Didn't have to wait long at all More

by beetlebailey_wb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oil change
Aug 29, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Beetlebailey_wb, thank you for sharing your positive experience! Thank you for taking the time to leave us a review! We’re glad to hear that your experience with us was timely and efficient. We strive to provide prompt service without compromising quality, so it's great to know we met your expectations. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We appreciate your business and look forward to serving you again!

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