The $23000+worthless warranty for my 2018 jeep, had 3mos
and already needs $1000 worth of diagnostics and repairs. Not Happy!
and already needs $1000 worth of diagnostics and repairs. Not Happy!
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by prsclc2016
Verified Customer
Verified Customer
Nov 12, 2026 -
Jeremy Franklin Mitsubishi of Kansas City responded
Prsclc2016, we're sorry you're frustrated, but we want to clarify that a vehicle service contract is designed to protect against eligible mechanical failures, subject to its specific terms, conditions, and exclusions. It does not cover every repair, diagnostic charge, or maintenance-related expense. We encourage you to review your coverage and allow us the opportunity to help determine what may qualify for a claim. We take these concerns seriously and want to ensure you receive the benefits available under your agreement. Please contact our management team directly so we can review the situation and address your concerns.
Everyone was very helpful.
Made buying a great experience. Helped through the process with great communication.
Made buying a great experience. Helped through the process with great communication.
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by MHUBBARDTC
Verified Customer
Verified Customer
Nov 12, 2026 -
Jeremy Franklin Mitsubishi of Kansas City responded
Mhubbardtc, thank you for the great review! We’re happy to hear our team made your vehicle purchase a positive experience. Providing helpful service, clear communication, and making the process as smooth as possible is what we strive for every day. We appreciate your business and look forward to serving you again. Enjoy your new vehicle!
Everyone was friendly and easy to work with they made
sure we got exactly what we wanted
sure we got exactly what we wanted
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by KEEGANRD34
Verified Customer
Verified Customer
Nov 09, 2026 -
Jeremy Franklin Mitsubishi of Kansas City responded
Keeganrd34, thank you for the wonderful review! We’re glad to hear our team made your experience enjoyable and easy from start to finish. Our goal is always to listen to our customers, understand their needs, and make sure they drive away with exactly what they want. We truly appreciate your business and look forward to serving you again. Enjoy your new vehicle!
This was the best experience I ever had purchasing a
vehicle, I will always go back
vehicle, I will always go back
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by jpavicic
Verified Customer
Verified Customer
Nov 01, 2026 -
Jeremy Franklin Mitsubishi of Kansas City responded
Jpavicic, thank you so much for the fantastic review! We’re thrilled to hear that your vehicle purchase was the best experience you’ve ever had. Our team works hard to make the buying process enjoyable, easy, and stress-free. Your loyalty and trust mean a lot to us, and we look forward to helping you with all your future automotive needs. Enjoy your new truck!
Friendly people, and agreat service department.
They answered all my questions and kept me fully informed on the status of my truck
They answered all my questions and kept me fully informed on the status of my truck
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by bhill181bh
Verified Customer
Verified Customer
Service Price Transparency
Oct 16, 2026 -
Jeremy Franklin Mitsubishi of Kansas City responded
Bhill181bh, thank you for taking the time to share your experience! We’re glad our service team provided friendly, professional service and kept you fully informed throughout the process. Answering your questions and helping you feel confident about your vehicle’s service is always a priority. We truly appreciate your business and look forward to taking care of your truck again!
Helpful, Informative, Precise, Efficient, diligent Open,
curious Funny, Attentive, Understanding, Cooperative, Polite, Appreciative, Energetic,, Thankful
curious Funny, Attentive, Understanding, Cooperative, Polite, Appreciative, Energetic,, Thankful
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by chuckchazzer
Verified Customer
Verified Customer
Sep 07, 2026 -
Jeremy Franklin Mitsubishi of Kansas City responded
Chuckchazzer, thank you so much for the wonderful review! We truly appreciate you taking the time to recognize our team for being helpful, informative, precise, efficient, diligent, attentive, and understanding. We’re especially glad our team could make your experience cooperative, comfortable, and even a little fun! Your kind words mean a lot to us, and we’re very thankful for your business. We look forward to serving you again!
Jeremy Franklin Mitsubishi of Greater Kansas City is a
good dealership. Efficient and Reliable Service.
good dealership. Efficient and Reliable Service.
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by somolu
Verified Customer
Verified Customer
Service Price Transparency
Jul 26, 2026 -
Jeremy Franklin Mitsubishi of Kansas City responded
Somolu, thank you for your kind words and for taking the time to leave us a review! We're thrilled to hear you found Jeremy Franklin Mitsubishi of Greater Kansas City to be efficient and reliable. Our team is committed to providing every customer with a smooth, hassle-free experience, and it's great to know we delivered. We truly appreciate your support and look forward to serving you again whenever you need us. Thank you for choosing Jeremy Franklin Mitsubishi!
Helping hand positive engages helpful knowledgeable faces
the challenges with you with knowledge to assist with problem. Good resources.
Thank you.
the challenges with you with knowledge to assist with problem. Good resources.
Thank you.
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by Rchilds71
Verified Customer
Verified Customer
Service Price Transparency
Jun 14, 2026 -
Jeremy Franklin Mitsubishi of Kansas City responded
Rchilds71, thank you for your thoughtful review! We truly appreciate your kind words about our team. We strive to provide knowledgeable guidance, helpful resources, and support for every customer we serve. It's great to hear that you felt we worked alongside you to address your challenges and find solutions. Thank you for choosing Jeremy Franklin Mitsubishi, and we look forward to assisting you again in the future!
My experience was normal on the sales floor, the person I
dealt made the sales transaction go smoothly and not drawn out, it was a quick yes or no!! Picking up my paperwork went smoothly,they did stick to th
dealt made the sales transaction go smoothly and not drawn out, it was a quick yes or no!! Picking up my paperwork went smoothly,they did stick to the commitment of the repair that was needed. When I had to use the service area, they also stayed committed and honest about the repairs that had to be made and completed them and car was returned when they said it was, friendly staff.
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by kt_thompson
Verified Customer
Verified Customer
Service Price Transparency
Apr 26, 2026 -
Jeremy Franklin Mitsubishi of Kansas City responded
KT Thompson, thank you for taking the time to share your experience with us! We’re glad to hear that your sales process was smooth and straightforward, and that everything from paperwork to delivery was handled efficiently. It’s especially great to know our team followed through on the repair commitments and that our service department kept you informed while completing the work on time. Providing honest communication and dependable service is something we take pride in. We truly appreciate your business and your feedback, and we’re here whenever you need us in the future!
Everyone was very professional kind and nice my daughter
had no down payment and came out with a 2025 Trail Blazer very nice and low milage than you guys for sticking to your commercial😘😘
had no down payment and came out with a 2025 Trail Blazer very nice and low milage than you guys for sticking to your commercial😘😘
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by ewinn47
Verified Customer
Verified Customer
Apr 03, 2026 -
Jeremy Franklin Mitsubishi of Kansas City responded
Ewinn47, thank you so much for the kind words and for trusting us with your daughter's purchase! We're thrilled to hear that your experience with our team was professional, welcoming, and smooth from start to finish.
Helping customers find the right vehicle, especially when working with unique financial situations, is what we're here for, and we're so glad we could make it happen for her. That 2025 Trailblazer is a fantastic choice, and we hope she absolutely loves it!
We truly appreciate your recognizing our efforts and sticking with us through the process. If you or your family ever need anything, we're always here to help. Enjoy the new ride!
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