Jerry Ulm Chrysler Dodge Jeep Ram - Service Center

Good service on my front brakes In my review jennifer my service advisor give good customer service and my husband and i are satisfied with the service we've been getting now . one t In my review jennifer my service advisor give good customer service and my husband and i are satisfied with the service we've been getting now . one thing i have to say is my husband Levidica Hudson Sr and wife Gloria are disappointed we have a warranty service that covers our auto air conditioner when the mechanic went into the dashboard it still make a loud ticking sound and vibrate the whole dashboard we complainted and they told us to bring it back in and we did and it's still doing the same thing so we're disappointed about that if yall can fix it we will be greatly appreciated. Thank you sincerely The Hudson's Family More

Excellent staff My car unfortunately stalled while driving recently and I took my 2017 Jeep Grand Cherokee in to have a diagnostic check. The staff was extremely help My car unfortunately stalled while driving recently and I took my 2017 Jeep Grand Cherokee in to have a diagnostic check. The staff was extremely helpful and patient with me. Although the problem could not be solved I was impressed with the how the staff helped me through the entire process. Austin especially was wonderful. He made sure I was well taken care of and even called me to make sure everything was satisfactory after the fact. Although going to a dealership can be exhausting and sales people are exasperating when trying to make a sale on a new vehicle, everyone was understanding of my situation and listened to exactly what I wanted and did not want. I am happy with my experience at Jerry Ulm. More

out of town with dead battery I was 3 hrs from home when the failure occurred. From the moment I walk into dealership until I left with my fixed car. My service advisor treated me I was 3 hrs from home when the failure occurred. From the moment I walk into dealership until I left with my fixed car. My service advisor treated me professionally and as if I was a VIP. My service advisor “Tracy” was the best. She expidited repairs, and provided lots of repairs progress communication. A huge thank you to Jerry Ulm Dodge, and thanks Tracy👍 More

Great People, Great Service!! Every person, particularly Yanet, was very nice and professional, the service was great, and was incredibly quick getting my car fixed!! I know Mr. U Every person, particularly Yanet, was very nice and professional, the service was great, and was incredibly quick getting my car fixed!! I know Mr. Ulmer will be very pleased with this department... a reflection of a very great man, Jerry Ulm!! More

Please replace your front desk employee. I’ve always have come to dodge to get my oil change and have never had a problem. But yesterday I received the worst service from the front girl repre I’ve always have come to dodge to get my oil change and have never had a problem. But yesterday I received the worst service from the front girl representative where you cash out. First I aske, has the coupon been applied for the oil change she said I don’t know. She advised me to find Jen and ask. I walked out to try to find Jen, I did not locate her and entered the building again , I said I can’t find Jen can you please go find her, she then asked a technician to go find Jen and it turned out the coupon was applied. Then once I cashed out she gave me my keys, and I walk outside where the cars are usually parked in the front, I did not see my car and when I walked in I said where is my car, she told me i don’t know, somewhere behind those gates..... I’m sorry but this service was terrible ! The fact that I have to go looking for one of your employees , and the fact I have no one even tell me where my car is located is ridiculous! I will strongly reconsider coming here again. More

Express Oil Center I just recently had running boards and a spray in bed liner installed on my 2019 RAM 1500 and the service advisor that assisted me was extremely profe I just recently had running boards and a spray in bed liner installed on my 2019 RAM 1500 and the service advisor that assisted me was extremely professional and made the experience simple and painless which seems to be extremely uncommon these days. Brandon was extremely professional and walked me through the process every step of the way while also keeping me up-to-date on the status of my vehicle. I was out of town and dropped my truck off to have the work done, so the fact that Brandon continuously updated me made things transparent. Knowing that I was out of town, he even sent me pictures of my truck with the newly installed running boards and spray in bedliner. I was extremely satisfied with my experience and will definitely be utilizing you guys for this type of stuff from here on out. In conclusion, I would also like to say that Brandon represents your organization very well and he should definitely be recognized for the level of service that he provides . More

GREAT CUSTOMER SERVICE THANK YOU AUSTIN for your EXCELLENT CUSTER SERVICE.......& a Thank You to Bob & Jimmy, the shuttle drivers, they were both kind & courteous.....THANK THANK YOU AUSTIN for your EXCELLENT CUSTER SERVICE.......& a Thank You to Bob & Jimmy, the shuttle drivers, they were both kind & courteous.....THANK YOU for hiring such FINE employees! ......especially AUSTIN More

Scheduling department is treable My service advisor was good but the scheduling department is terrible they don't tell you that your appointment means absolutely nothing unless you sh My service advisor was good but the scheduling department is terrible they don't tell you that your appointment means absolutely nothing unless you show up at 7 a.m. More

Cautiously satisfied I have been to Jerry Ulm collision center before the work they did started to come apart about six months later I am now using zip ties to keep the bo I have been to Jerry Ulm collision center before the work they did started to come apart about six months later I am now using zip ties to keep the bottom plastic part connected to the car but I understand that they've had a huge turnaround in employees. Now for the second time I was there the staff was very attentive very informative no complaints whatsoever with their staff now as far as the way they treated me. now it remains to be seen of the work that was done, got my fingers crossed More

Not what it used to be Over the years service has went downhill. Communication is one of the most important aspects of customer service but it seems you can never talk to s Over the years service has went downhill. Communication is one of the most important aspects of customer service but it seems you can never talk to someone. It's frustrating when you don't have a vehicle and are constantly leaving voicemails that never get returned. Also...the diagnostic fee. I don't understand why plugging my car into a computer costs $125. My $16 relay costs me $181. Charge me for the diagnosis if I don't do the repair, but if I do, then it should be part of how the dealer does their job effectively. More