Service: As the owner of a Lifetime Bumper-to-bumper warranty, I consider myself an extremely smart consumer. However, I’ve still had my disputes with Chrysler and technicalities with this warranty.
Basically, every dealer we have worked with on our aging (2010 111k mile) T&C minivan has eventually given up on pushing Chrysler to repair things. Things that with the lifetime warranty I don’t necessarily “have to” fix (oil leaks, coolant issues etc. ) but I believe in preventative maintenance regardless of if I have to pay for future repairs, so when issues arise I want them fixed. Jerry Ulm service has been hands down the best service department yet. First I had Brian who is awesome, then Tracy (who is the best of all of them, no offense dudes). They pushed Chrysler on so many occasions for us, and during the period we were out of a van for repairs, they took care of much of our transportation expenses. I cannot explain without boring everyone how awesome their service department was on many issues. Never once have they allowed me any expenses out of warranty, and they are always up front if there are additional non-covered items. Their techs would not let us leave with an unsafe or unreliable vehicle, and Angelo the service manager even went as far as to cover some of my expenses due to Chrysler inspector delays. A true stand-up guy.
Sales: While I didn’t seek out Jerry Ulm because of a referral, I actually found them while shopping for a vehicle online. Then found through my first free oil change service that these folks were pretty awesome. I emailed the dealership when I found a truck I wanted and got much more than expected for the trade-in on my Jeep. I was worried about this as it was only a couple years old and I didn’t want to get taken on the trade in. The price on the truck was almost $8k less than anywhere in the southeast. There was zero pressure for me to finance or buy extras and they were upfront on all the fees. Actually, I took a check home at the end of the day. I did work with the finance department for the new warranty and they were extremely friendly.
Sometimes when I’m there getting a service I walk around the lot. The salespeople are more friendly than anything and don’t hound you to buy from them. They just like talking cars and will give you a card at most if you have future needs.
Atmosphere: Everyone at the dealership is super friendly and, granted I’m somewhat a regular now, they greet everyone with a lot of respect. They have a nice waiting area and always free bottled water/coffee. Maybe this is the way dealerships should be, but I’ve dealt with the worst I swear and they are above an beyond. I drive an hour or so to get there so that should tell you something.
Anyway, my experiences have been great and I would consider giving them my money if and when I buy a new vehicle or get them serviced. I rarely write reviews, but they deserve a good one for all the times they have gone above and beyond for us.
Thank you Jerry Ulm Dodge.