Jerry Ulm Chrysler Dodge Jeep Ram - Service Center

Great customer service and fast service!!! Manny from the service dept. was a great help and very fast getting my car out. Would definitely recommend to others! Thanks again for everything! Manny from the service dept. was a great help and very fast getting my car out. Would definitely recommend to others! Thanks again for everything! More

Great service Friendly ,courteous and attentive to my concerns Planning to keep visiting every time Service adviso was very thorough and clear on his explanatio Friendly ,courteous and attentive to my concerns Planning to keep visiting every time Service adviso was very thorough and clear on his explanations Thanks for everything More

Tracy got my truck in and out in one day that’s great Tracy did a great job for the time I got there to the time I left getting my truck in and out of your dealership in a timely manner and everything wor Tracy did a great job for the time I got there to the time I left getting my truck in and out of your dealership in a timely manner and everything worked great I will be back on my next service thank you More

Alex is the best! From the moment I cannot me in, people are greeting me willing to help. Alex goes above and beyond to make sure that the issue is taken care of prompt From the moment I cannot me in, people are greeting me willing to help. Alex goes above and beyond to make sure that the issue is taken care of promptly. Great customer service! More

Alex Perez rocks! I had an issue that Alex quickly diagnosed just by hearing what I described. Other people told me it would cost about $800 to fix. Alex took care of i I had an issue that Alex quickly diagnosed just by hearing what I described. Other people told me it would cost about $800 to fix. Alex took care of it and other minor issues and it didn't cost me anything because it was all under warranty. He arranged for a rental vehicle and made sure that everything was taken care of. This was my first service trip here, 45 minutes from my house, but I will DEFINITELY be back. More

you guys know exactly what your doing, always friendly and welcoming. your employees know exactly what they are doing. your waiting area always clean. and plenty of coffee to drink. i would always friendly and welcoming. your employees know exactly what they are doing. your waiting area always clean. and plenty of coffee to drink. i would not take my car anywhere else More

Friendly and Knowledgeable Alberto was very helpful in getting my truck serviced as quickly as possible and at the best price Jimmy the shuttle driver is a very pleasant gentl Alberto was very helpful in getting my truck serviced as quickly as possible and at the best price Jimmy the shuttle driver is a very pleasant gentleman I so enjoyed our conversation during my ride He is definitely an asset and blessing to this company More

Last service unsatisfied It was a bad experience to say the least! I have a list of complants! Only went for a simple oil change & tire rotation & left with a bad taste in my It was a bad experience to say the least! I have a list of complants! Only went for a simple oil change & tire rotation & left with a bad taste in my mouth! =( More

Had a good experience I reluctantly took my Jeep Grand Cherokee here because it’s the closest dealer to me, and I needed recall work done. My reluctance was due to the Goog I reluctantly took my Jeep Grand Cherokee here because it’s the closest dealer to me, and I needed recall work done. My reluctance was due to the Google reviews, but it seems all major car dealership service centers have bad reviews. I arrived at 9:30am on a Tuesday without an appointment because when I called the day before, they said I’d have to do express (no appt) since I only needed recall work, new set of lugs installed, and oil change. I waited 3 hours, which is kind of a long time, but I still had a great experience. I felt that David cares about his job and his customers. More

Service on Jeep Grand Cherokee Vehicle broke down in Tampa, and we live in Fort Myers, Tow 2 Tow took an additional almost two (2) hours to get to us, then got us to the Jerry Ulm d Vehicle broke down in Tampa, and we live in Fort Myers, Tow 2 Tow took an additional almost two (2) hours to get to us, then got us to the Jerry Ulm dealership after it was closed. I had almost $300.00 in groceries in this SUV that’s has been setting since 2:55 that afternoon, Tracy stayed that the dealership was closed, so I asked her how are we going to get a rental she then stated that Enterprise had closed, and the one at the Airport is the only one that could rent us a vehicle. So she offered to drive us there cause she was on her way home, and she dropped us off at the Airport not making sure that we had gotten a rental. Got to the Enterprise Rent A Car and the we’re rude and with a serious additude, and stated you need a reservation to get a vehicle Tracy new this so, I call her which basically nothing happened we were stuck on our own. I had to go to another rental car company to rent a vehicle, and was able to without a reservation and on top of that had to drive back to the dealership to get all the groceries in which, I noticed that I had lost all the Vegetables, Shrimp, Beef, Chicken, Pork, Steak, and Eggs due to being out in the heat/humidity almost all day on that Friday, I had lost half my groceries that was purchased earlier that day. I’ve never been treated so poorly until that afternoon from Tracy, theirs a lot more, I can say but the Owner & General Manager would have to contact me to talk about everything else. Then on top of that we wound up leaving Tampa sometime between 10:00-11:00pm, and got home to Fort Myers 1:00 AM. Had to drive back to Tampa on Saturday called Tracy twice and left a voicemail that morning, I tried again for the third time and she finally answered told me what my vehicle needed, and if the one part wasn’t the right part then it would be Monday/Tuesday before it would be ready. Then, I asked her about a rental and she stated that they close at 2:00 and it was 1:30 then while, I was talking to her, then she asked me if, I can be there at 2:00, I told her no, I was still coming down the interstate in really heavy traffic. She knew if it was a possibility that we might need a rental again she should have called me earlier that morning, not me constantly try to get in contact with her to find out. Lucky that part was the right on and we got our vehicle back, and she did not talk to me at all, all stars are left blank because the service with Tracy was the absolute worst, I’ve ever seen before, therefore, I can’t recommend her to no one, that’s how bad the service was. Like, I mentioned before the Owner & General Manager for Jerry Ulm can contact me, and I can explain a lot more to them if they have any questions. More